[[1] Terziev, V., Banabakova, V., Georgiev, M., Customer service standards, Proceedings of INTCESS 2018- 5th International Conference on Education and Social Sciences 5-7 February 2018- Istanbul, Turkey, 2018, pp. 431-437.]Search in Google Scholar
[[2] Terziev, V., Banabakova, V., Georgiev, M., Possibilities for determining customer’s profitability, Proceedings of INTCESS 2018- 5th International Conference on Education and Social Sciences 5-7 February 2018- Istanbul, Turkey, 2018, pp. 438-444.]Search in Google Scholar
[[3] Terziev, V., Banabakova, V., Stefanov.S., Georgiev, M., Study of consumer behaviour, Fifteenth International Scientific Conference: Knowledge in practice, Bansko, Bulgaria, International Journal of Knowledge and Learning, Institute of Knowledge Management- Skopje, Vol. 20, N1, pp.465-471, 2017.]Search in Google Scholar
[[4] Terziev, V., Banabakova, V., Stefanov, S., Georgiev, M., Evolution of the marketing concept, marketing mix -„mix of components“ or a set of actions, Fifteenth International Scientific Conference: Knowledge in practice, Bansko, Bulgaria, International Journal of Knowledge and Learning, Institute of Knowledge Management- Skopje, Vol. 20, N1, pp. 213-218, 2017.]Search in Google Scholar
[[5] Terziev, V., Banabakova, V., Marketing, Institute of Knowledge Management, Skopje, Macedonia, p. 107, 2017.]Search in Google Scholar
[[6] Terziev, V., Banabakova, V., Georgiev, M., Customer's Profitability Analyses and Customer Service Policies, Journal of Innovations and Sustainability, Innovations and Sustainability Academy, Vol. 3, N 3, pp. 39-48, 2017.10.51599/is.2017.03.03.39]Search in Google Scholar
