<abstract xmlns="http://www.w3.org/1999/xhtml">Quality is currently a key element in the process of the rivalry where the customer is at stake. Contemporary enterprises undertake several actions aimed at its creation and more effective quality management. This is as well required by the market with enterprises of various character that frequently demand specific solutions. The scientific environment eagerly develops this concept in response to such a prevailing need.The issue of quality management, despite its long history, remains a dynamically developing research discipline and a scientific consideration. Subsequently, this is a very extensive field which encompasses many issues. Thus, this work mainly focuses on identifying research threads undertaken within quality management in selected periodicals. The article describes the undertaken overview and indicates research threads entailed within the analysed subject matter. Moreover, the resultant list of threads was presented in the form of a knowledge map reflecting their coexistence in specific articles. The methods used while preparing this article constitute an overview of the literature and a network analysis.The research threads highlighted in the paper indicate, which topics are of interest among researchers in terms of issues related to quality management, while their presentation in the form of a network enables fast and unambiguous access to knowledge within this area. The results of analyses described in the publication may attract the interest of mainly those who scientifically deal with the development of the concept of quality management, as well as enterprises that would wish to get acquainted with current trends in this field.</abstract>

Quality is currently a key element in the process of the rivalry where the customer is at stake. Contemporary enterprises undertake several actions aimed at its creation and more effective quality management. This is as well required by the market with enterprises of various character that frequently demand specific solutions. The scientific environment eagerly develops this concept in response to such a prevailing need.The issue of quality management, despite its long history, remains a dynamically developing research discipline and a scientific consideration. Subsequently, this is a very extensive field which encompasses many issues. Thus, this work mainly focuses on identifying research threads undertaken within quality management in selected periodicals. The article describes the undertaken overview and indicates research threads entailed within the analysed subject matter. Moreover, the resultant list of threads was presented in the form of a knowledge map reflecting their coexistence in specific articles. The methods used while preparing this article constitute an overview of the literature and a network analysis.The research threads highlighted in the paper indicate, which topics are of interest among researchers in terms of issues related to quality management, while their presentation in the form of a network enables fast and unambiguous access to knowledge within this area. The results of analyses described in the publication may attract the interest of mainly those who scientifically deal with the development of the concept of quality management, as well as enterprises that would wish to get acquainted with current trends in this field.

Research issues undertaken within quality management – the overview of selected literature

Faculty of Management, Department of Business Informatics

Engineering Management in Production and Services

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Quality is currently a key element in the process of the rivalry where the customer is at stake. Contemporary enterprises undertake several actions aimed at...

Research issues undertaken within quality management – the overview of selected literature

Data publikacji: 04 mar 2017

Zakres stron: 74 - 83

Otrzymano: 10 wrz 2016

Przyjęty: 30 sty 2017

DOI: https://doi.org/10.1515/emj-2017-0008

Słowa kluczowe
quality, quality management, research issues, knowledge map

© 2017 Anna M. Olszewska, published by De Gruyter Open

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Research issues undertaken within quality management – the overview of selected literature

Data publikacji: 04 mar 2017

Zakres stron: 74 - 83

Otrzymano: 10 wrz 2016

Przyjęty: 30 sty 2017

DOI: https://doi.org/10.1515/emj-2017-0008

Słowa kluczowequality, quality management, research issues, knowledge map

© 2017 Anna M. Olszewska, published by De Gruyter Open

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Słowa kluczowe
quality, quality management, research issues, knowledge map