<abstract xmlns="http://www.w3.org/1999/xhtml"><p>Data Envelopment Analysis (DEA) is a well-established, popular, and often used method for efficiency evaluation of units from all sector, both commercial and non-profit organisations, of any scale of operations. Network DEA models are a relatively recent approach used to examine the efficiency of decision-making units (DMUs) having an internal structure of sub-processes. The article presents the concept of DEA network models in estimating the efficiency of courier and messenger companies with relations to their business clients. The considerations are supported by an example of data concerning leaders from the sector of couriers and messengers in Poland and one of the biggest and most popular online stores. The results are compared with the traditional DEA approach. In addition, to measure reliability for DEA scores, the jackknife procedure was performed. The author proves the usefulness of network DEA as a research and management tool.</p></abstract>

Data Envelopment Analysis (DEA) is a well-established, popular, and often used method for efficiency evaluation of units from all sector, both commercial and non-profit organisations, of any scale of operations. Network DEA models are a relatively recent approach used to examine the efficiency of decision-making units (DMUs) having an internal structure of sub-processes. The article presents the concept of DEA network models in estimating the efficiency of courier and messenger companies with relations to their business clients. The considerations are supported by an example of data concerning leaders from the sector of couriers and messengers in Poland and one of the biggest and most popular online stores. The results are compared with the traditional DEA approach. In addition, to measure reliability for DEA scores, the jackknife procedure was performed. The author proves the usefulness of network DEA as a research and management tool.

The models evaluating courier and messenger companies in Poland

Faculty of Management, International China and Central-Eastern Europe Institute of Logistics and Service Science,

Bialystok University of Technology, Faculty of Management, International China and Central-Eastern Europe Institute of Logistics and Service Science,

Engineering Management in Production and Services

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

{"article-title":"The models evaluating courier and messenger companies in Poland"}

Data Envelopment Analysis (DEA) is a well-established, popular, and often used method for efficiency evaluation of units from all sector, both commercial and...

The models evaluating courier and messenger companies in Poland

Data publikacji: 27 sty 2017

Zakres stron: 50 - 58

Otrzymano: 10 lut 2016

Przyjęty: 30 paź 2016

DOI: https://doi.org/10.1515/emj-2016-0032

Słowa kluczowe
courier and messenger companies, network DEA, efficiency, evaluation

© 2016 Ewa Chodakowska et al., published by De Gruyter Open

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

The models evaluating courier and messenger companies in Poland

Data publikacji: 27 sty 2017

Zakres stron: 50 - 58

Otrzymano: 10 lut 2016

Przyjęty: 30 paź 2016

DOI: https://doi.org/10.1515/emj-2016-0032

Słowa kluczowecourier and messenger companies, network DEA, efficiency, evaluation

© 2016 Ewa Chodakowska et al., published by De Gruyter Open

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Słowa kluczowe
courier and messenger companies, network DEA, efficiency, evaluation