Accesso libero

The Potential of Design Thinking and Total Quality Management in Creating Public Value

   | 12 mag 2021
INFORMAZIONI SU QUESTO ARTICOLO

Cita

Allio, L. 2014. Design Thinking for Public Service Excellence. Singapore: Global Centre for Public Service Excellence, United Nations Development Programme. Available at https://www.undp.org/content/dam/uspc/docs/GPCSE_Design%20Thinking.pdf (last accessed 4 April 2021). Search in Google Scholar

Antonsen, M. and T. B. Jorgensen. 1997. “The ‘Publicness’ of Public Organizations.” Public Administration 75 (Summer), 337 – 357. Search in Google Scholar

Aquilani, B., A. Silvestri, A. Ruggieri and C. Gatti. 2017. “A Systematic Literature Review on Total Quality Management Critical Success Factors and the Identification of New Avenues of Research.” TQM Journal 29(1), 184 – 213. Search in Google Scholar

Barzelay, M. 2019. Public Management as a Design-Oriented Professional Discipline. Cheltenham, UK: Edward Elgar Publishing Ltd. Available at https://doi.org/10.4337/9781788119108 (last accessed 4 April 2021).10.4337/9781788119108 Search in Google Scholar

Bason, C. 2010. Leading Public Sector Innovation: Co-Creating for a Better Society. Bristol, UK: Policy Press.10.2307/j.ctt9qgnsd Search in Google Scholar

Bason, C. 2014. “Introduction: The Design for Policy Nexus.” In C. Bason (ed.). Design for Policy. Surrey, UK: Gower Publishing, 1 – 8. Search in Google Scholar

Bason, C. and R. D. Austin. 2019. “The Right Way to Lead Design Thinking.” Harvard Business Review 97(2), 82 – 91. Search in Google Scholar

British Design Council. 2015. The Design Process: What is the Double Diamond ? Available at https://www.designcouncil.org.uk/news-opinion/design-process-what-double-diamond (last accessed 4 April 2021). Search in Google Scholar

Brown, T. and R. Martin. 2015. “Design for Action: How to Use Design Thinking to Make Great Things Actually Happen.” Harvard Business Review 93(9), 57 – 64. Search in Google Scholar

Buehring, J. and P. C. Bishop. 2020. “Foresight and Design: New Support for Strategic Decision Making.” She Ji: The Journal of Design, Economics, and Innovation 6(3), 408 – 432. Search in Google Scholar

Carlgren, L., M. Elmquist and I. Rauth. 2016. “Exploring the Use of Design Thinking in Large Organizations: Towards a Research Agenda.” Swedish Design Research Journal 1, 23 – 32. Search in Google Scholar

Chen, S. 2019. The Design Imperative: The Art and Science of Design Management. Basingstoke: Palgrave Macmillan. Search in Google Scholar

Clarke, A. and J. Craft. 2019. “The Twin Faces of Public Sector Design.” Governance 32, 5 – 21. Search in Google Scholar

Cooper, R., S. Junginger and T. Lockwood. 2009. “Design Thinking and Design Management: A Research and Practice Perspective.” Design Management Review 20(2), 46 – 55. Search in Google Scholar

Dahlgaard-Park, S. M. 2011. “The Quality Movement: Where are you Going ?” Total Quality Management 22(5), 493 – 516. Search in Google Scholar

Dahlgaard-Park, S. M., C.-K. Chen, J.-Y. Jang and J. J. Dahlgaard. 2013. “Diagnosing and Prognosticating the Quality Movement: A Review on the 25 Years Quality Literature (1987 – 2011).” Total Quality Management & Business Excellence 24(1 – 2), 1 – 18. Search in Google Scholar

Di Russo, S. 2016. Understanding the Behaviour of Design Thinking in Complex Environments. PhD diss. Swinburne Theses Collection. Available at http://hdl.handle.net/1959.3/419027 (last accessed 4 April 2021). Search in Google Scholar

Dorst, K. 2006. “Design Problems and Design Paradoxes.” Design Issues 22(3) 4 – 17.10.1162/desi.2006.22.3.4 Search in Google Scholar

Dorst, K. 2011. “The Core of ‘Design Thinking’ and its Application.” Design Studies 32(6), 521 – 532. Search in Google Scholar

Dorst, K. 2015. “Frame Creation and Design in the Expanded Field.” She Ji, The Journal of Design, Economics, and Innovation 1, 22 – 3 3. Search in Google Scholar

Fryer, K. J., J. Antony and A. Douglas. 2007. “Critical Success Factors of Continuous Improvement in the Public Sector: A Literature Review and Some Key Findings.” The TQM Magazine 19(5), 497 – 517. Search in Google Scholar

Gaim, M. and N. Wåhlin. 2016. “In Search of a Creative Space: A Conceptual Framework of Synthesizing Paradoxical Tensions.” Scandinavian Journal of Management 32(1), 33 – 44. Search in Google Scholar

Godfroij, A. J. A. 1995. “Evaluation in the Private Sector: Evolution and Professionalization of Quality Management.” Knowledge & Policy 8(3), 55 – 71. Search in Google Scholar

Hazlett, S.-A. and F. Hill. 2000. “Policy and Practice: An Investigation of Organizational Change for Service Quality in the Public Sector in Northern Ireland.” Total Quality Management 11(4 – 6), 515 – 520. Search in Google Scholar

Hellsten, U. and B. Klefsjo. 2000. “TQM as a Management System Consisting of Values, Techniques and Tools.” The TQM Magazine 12(4), 238 – 244. Search in Google Scholar

Hill, S. 1995. “From Quality Circles to Total Quality Management.” In A. Wilkinson and H. Willmott (eds). Making Quality Critical: New Perspectives on Organizational Change. London: Routledge, 33 – 53. Search in Google Scholar

Hill, S. and A. Wilkinson. 1995. “In Search of TQM.” Employee Relations 17(3), 8 – 25. Search in Google Scholar

Iskander, N. 2018. “Design Thinking is Fundamentally Conservative and Preserves the Status Quo.” Harvard Business Review Online Resource, 5 September. Available at https://hbr.org/2018/09/design-thinking-is-fundamentally-conservative-and-preserves-the-status-quo (last accessed 4 April 2021). Search in Google Scholar

Johansson-Sköldberg, U., J. Woodilla and M. Çetinkaya. 2013. “Design Thinking: Past, Present and Possible Futures.” Creativity and Innovation Management 22(2), 121 – 146. Search in Google Scholar

Junginger, S. 2018. “Inquiring, Inventing and Integrating: Applying Human-Centered Design to the Challenges of Future Government.” JeDEM: EJournal of EDemocracy and Open Government 10(2), 23 – 32. Search in Google Scholar

Kimbell, L. 2011. “Rethinking Design Thinking: Part I.” Design and Culture 3(3), 285 – 306. Search in Google Scholar

Kimbell, L. and J. Bailey. 2017. “Prototyping and the New Spirit of Policy-Making.” CoDesign 13(3), 214 – 226. Search in Google Scholar

Kolko, J. 2015. “Design Thinking Comes of Age.” Harvard Business Review 93(9), 66 – 71. Search in Google Scholar

Kupp, M., J. Anderson and J. Reckhenrich. 2017. “Why Design Thinking in Business needs a Rethink.” MIT Sloan Management Review 59(1), 41 – 44. Search in Google Scholar

Le Masson, P., K. Dorst and E. Subrahmanian. 2013. “Design Theory: History, State of the Art and Advancements.” Research in Engineering Design 24(2), 97 – 103. Search in Google Scholar

Liedtka, J., R. Salzman and D. Azer. 2018. “Design Thinking for the Greater Good.” Rotman Management (Spring), 49 – 53. Search in Google Scholar

Lilja, J., D. Hansen, J. Fredrikson and D. Richardsson. 2017. “Is Innovation the Future of Quality Management ? Searching for Signs of Quality and Innovation Management Merging.” International Journal of Quality and Service Sciences 9(3 / 4), 232 – 240. Search in Google Scholar

Lindberg, T., R. Gumienny, B. Jobst and C. Meinel. 2010. “Is there a Need for a Design Thinking Process ?” In Proceedings of Design Thinking Research Symposium 8, Sydney, Australia. Available at https://hpi.de/fileadmin/user_upload/fachgebiete/meinel/papers/Design_Thinking/2010_Lindberg_Design.pdf (last accessed 4 April 2021). Search in Google Scholar

Madsen, D. Ø. 2020. “Have the Reports of TQM’s Death Been Greatly Exaggerated ? A Re-Examination of the Concept’s Historical Popularity Trajectory.” Administrative Sciences 10(2), 1 – 25. Search in Google Scholar

Mendel, J. 2012. “A Taxonomy of Models Used in the Design Process.” Interactions 19(1), 81 – 85. Search in Google Scholar

Micheli, P., S. J. S. Wilner, S. H. Bhatti, M. Mura and M. B. Beverland. 2018. “Doing Design Thinking: Conceptual Review, Synthesis, and Research Agenda.” Journal of Product Innovation Management 13(20), 124 – 148. Search in Google Scholar

Mintrom, M. and J. Luetjens. 2016. “Design Thinking in Policymaking Processes: Opportunities and Challenges.” Australian Journal of Public Administration 75(3), 391 – 402. Search in Google Scholar

Mulgan, G. 2014. Design in Public and Social Innovation: What Works and What Could Work Better. Available at https://www.nesta.org.uk/report/design-in-public-and-social-innovation/ (last accessed 4 April 2021). Search in Google Scholar

Raja Sreedharan, V., R. Raju and S. Srivatsa Srinivas. 2017. “A Review of the Quality Evolution in Various Organisations.” Total Quality Management & Business Excellence 28(3 – 4), 351 – 365. Search in Google Scholar

Reeves, C. A. and D. A. Bednar. 1994. “Defining Quality: Alternatives and Implications.” Academy of Management Review 19(3), 419 – 445. Search in Google Scholar

Sabet, E., E. Adams and B. Yazdani. 2016. “Quality Management in Heavy Duty Manufacturing Industry: TQM vs. Six Sigma.” Total Quality Management 27(2), 215 – 225. Search in Google Scholar

Sanders, E. B. N. and P. J. Stappers. 2008. “Co-Creation and the New Landscapes of Design.” CoDesign 4(1), 5 – 18. Search in Google Scholar

Sony, M., J. Antony and J. A Douglas. 2020. “Essential Ingredients for the Implementation of Quality 4.0: A Narrative Review of Literature and Future Directions for Research.” TQM Journal 32(4), 779 – 793. Search in Google Scholar

Špaček, D. 2018. “Public Administration Reform in Czechia after 2000: Ambitious Strategies and Modest Results ?” NISPAcee Journal of Public Administration and Policy 11(1), 155 – 182. Search in Google Scholar

Špalková, D., D. Špaček and J. Nemec. 2015. “Performance Management and Performance Appraisal: Czech Self-Governments.” NISPAcee Journal of Public Administration and Policy 8(2), 69 – 88. Search in Google Scholar

Swiss, J. E. 1992. “Adapting Total Quality Management (TQM) to Government.” Public Administration Review 52(4), 356 – 362. Search in Google Scholar

Talbot, C. 2008. Measuring Public Value: A Competing Values Approach. London: The Work Foundation. Available at http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.608.3734&rep=rep1&type=pdf (last accessed 4 April 2021). Search in Google Scholar

Tomaževič, N., J. Seljak and A. Aristovnik. 2014. “The Impact of CAF Enablers on Job Satisfaction: the Case of the Slovenian Law Enforcement Agency.” Total Quality Management & Business Excellence 25(11 – 12), 1336 – 1351. Search in Google Scholar

van der Wal, Z. 2017. The 21st Century Public Manager. London, UK: Palgrave.10.1057/978-1-137-50744-0 Search in Google Scholar

van der Wiele, A., B. G. Dale and A. R. T. Williams. 1997. “ISO 9000 Series Registration to Total Quality Management: The Transformation Journey.” International Journal of Quality Science 2(4), 236 – 252. Search in Google Scholar

van Kemenade, E. and T. Hardjono. 2019. “Twenty-First Century Total Quality Management: The Emergence Paradigm.” TQM Journal 31(2), 150 – 166. Search in Google Scholar

Vinni, R. 2007. “Total Quality Management and Paradigms of Public Administration.” International Public Management Review 8(1), 103 – 128. Search in Google Scholar

Weckenmann, A., G. Akkasoglu and T. Werner. 2015. “Quality Management: History and Trends.” TQM Journal 27(3), 281 – 293. Search in Google Scholar

Yong, J. and A. Wilkinson. 2001. “Rethinking Total Quality Management.” Total Quality Management 12(2), 247 – 258. Search in Google Scholar

eISSN:
1338-4309
Lingua:
Inglese
Frequenza di pubblicazione:
2 volte all'anno
Argomenti della rivista:
Social Sciences, Political Science, Local Government and Administration