<abstract xmlns="http://www.w3.org/1999/xhtml">

<p>This article presents theoretical considerations regarding the concept of ‘brand’, identifying it as a value driver for customers and defining how important a brand is in the value creation process. Brand-related constructs (brand strength, brand value, brand equity, brand awareness, brand knowledge, brand reputation, brand image, and brand identity) found in the literature are defined, paying particular attention to brand equity as a construct more closely related to the concept of perceived value. The article also discusses the various levels of meaning of a brand and presents the concept of customer engagement (CE), identifying the relationships between a brand, the concept of perceived value, and customer engagement. The conclusions highlight the strong relationships between brands and the category of customer value. Additionally, the article presents the phenomenon of customer engagement as a theoretical perspective for brand identification in the process of customer value creation.</p>
</abstract>

This article presents theoretical considerations regarding the concept of ‘brand’, identifying it as a value driver for customers and defining how important a brand is in the value creation process. Brand-related constructs (brand strength, brand value, brand equity, brand awareness, brand knowledge, brand reputation, brand image, and brand identity) found in the literature are defined, paying particular attention to brand equity as a construct more closely related to the concept of perceived value. The article also discusses the various levels of meaning of a brand and presents the concept of customer engagement (CE), identifying the relationships between a brand, the concept of perceived value, and customer engagement. The conclusions highlight the strong relationships between brands and the category of customer value. Additionally, the article presents the phenomenon of customer engagement as a theoretical perspective for brand identification in the process of customer value creation.

Brand as a Customer Value Driver: Relationships with Customer Engagement

Department of Market and Consumption, Faculty of Economics

Department of Management, Faculty of Applied Sciences

Marketing of Scientific and Research Organizations

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

{"article-title":"Brand as a Customer Value Driver: Relationships with Customer Engagement"}

This article presents theoretical considerations regarding the concept of ‘brand’, identifying it as a value driver for customers and defining how important a...

Brand as a Customer Value Driver: Relationships with Customer Engagement

Pubblicato online: 09 mag 2022

Pagine: 53 - 74

DOI: https://doi.org/10.2478/minib-2022-0003

Parole chiave
brand equity, brand, customer perceived value, perceived value creation, customer engagement

© 2022 Grzegorz Maciejewski et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Brand as a Customer Value Driver: Relationships with Customer Engagement

Pubblicato online: 09 mag 2022

Pagine: 53 - 74

DOI: https://doi.org/10.2478/minib-2022-0003

Parole chiavebrand equity, brand, customer perceived value, perceived value creation, customer engagement

© 2022 Grzegorz Maciejewski et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Parole chiave
brand equity, brand, customer perceived value, perceived value creation, customer engagement