[Abe, J., Talbot, D.M., & Geelhoed, R.J. (1998)Effects of a Peer Program on International Student Adjustment. Journal of College Student Development, 39(6), 539–547.]Search in Google Scholar
[Anderson, E.W. (1998)Customer satisfaction and word of mouth. Journal of Service Research, 1 (1), 5–17.10.1177/109467059800100102]Search in Google Scholar
[Angell, R.J., Heffernan, T.W. and Megicks, P. (2008)Service quality in postgraduate education. Quality Assurance in Education, 16 (3), 236–54.10.1108/09684880810886259]Search in Google Scholar
[Arambewela, R. (2008)A Model of Student Satisfaction: International Postgraduate Students from Asia. Advances in Consumer Research, 8, 129–135.]Search in Google Scholar
[Arambewela, R., & Hall, J. (2009)An empirical model of international student satisfaction. Asia Pacific Journal of Marketing and Logistics, 21(4), 555–569. doi:10.1108/13555850910997599.10.1108/13555850910997599]Open DOISearch in Google Scholar
[Astin, A. W. (1993)What matters in college?. San Francisco: Jossey-Bass.]Search in Google Scholar
[Baker, R.W., McNeil, O.V. and Sirky, B. (1985)Expectation and reality in freshmen: adjustment to college, Journal of Counselling Psychology, 32, 94–103.10.1037/0022-0167.32.1.94]Search in Google Scholar
[Betz, E. L., Klingensmith, J. E., & Menne, J. W. (1970)The measurement and analysis of college student satisfaction. Measurement and Evaluation in Guidance, 3, 110–118.10.1080/00256307.1970.12022448]Search in Google Scholar
[Black, J.S. and Gregersen, H.B. (1991) The other half of the picture: antecedents of spouse cross-cultural adjustment. Journal of International Business Studies, 3 (22), 461–77.10.1057/palgrave.jibs.8490311]Search in Google Scholar
[Burke, B.D. (1986)Experiences of overseas undergraduate students. Bulletin No. 18, University of New South Wales.]Search in Google Scholar
[Carlborg, P., Kindström, D., & Kowalkowski, C. (2014)The evolution of service innovation research: a critical review and synthesis. The Service Industries Journal, 34(5), 373–398.10.1080/02642069.2013.780044]Open DOISearch in Google Scholar
[Carter, S., & Yeo, A. C. M. (2016)Students-as-customers’ satisfaction, predictive retention with marketing implications: the case of Malaysian higher education business students. International Journal of Educational Management, 30(5), 635–652.10.1108/IJEM-09-2014-0129]Search in Google Scholar
[Chen, Y., Hasiao, C., & Lee, W., (2005)How does student Satisfaction Influence Student Loyalty – From the Relationship Marketing Perspective. The Seventh National Educational Conference, Taiwan.]Search in Google Scholar
[Cubillo-Pinilla, J.M., Zuniga, J., Losantos, I.S. and Sanchez, J. (2009)Factors influencing international students’ evaluations of higher education programs. The Journal of American Academy of Business, 15 (1), 270–8.]Search in Google Scholar
[Emory, C.W. and Cooper, D.R. (1991) Business Research Methods. Irwin Homeward.]Search in Google Scholar
[Gay, L.R. (1992)Educational Research Competencies for Analysis and Application, 4th. Ed., New York: Macmillan.]Search in Google Scholar
[Hair, J.F., Anderson, R.E., Tanthan, R.L. and Black, W.C. (1998)Multivariate Data Analysis, 5th. Ed., Uppple Saddle River, New Jersey: Prentice Hall.]Search in Google Scholar
[Hair, J.F., Black, W.C., Babin, B.J., Anderson, R.E. and Tatham R.L. (2010)Multivariate data analaysis. New Jersey: Pearson Hall.]Search in Google Scholar
[Ham, L. and Hayduk, S. (2003)Gaining competitive advantages in higher education: analyzing the gap between expectations and perception of service quality. International Journal of Value-Based Management, 16 (3), 223–42.]Search in Google Scholar
[Harvey, L. (2001)Student Feedback: A Report to the Higher Education Funding Council for England, Centre for Research and Quality. The University of Central England, Birmingham.]Search in Google Scholar
[Hassanain, M.A. (2008)On the performance evaluation of sustainable student housing facilities. Journal of Facilities Management, 6 (3), 212–25.10.1108/14725960810885989]Search in Google Scholar
[Hooper, D., Coughlan, J., & Mullen, M. (2008)Structural equation Modeling: Guidelines for Determining Model Fit. Electronic Journal of Business Research Methods, 6(1), 53–60.]Search in Google Scholar
[International Development Programs (IDP), Education Australia Pty Ltd. (2007), Global Student Mobility: An Australian Perspective Five Years on, IDP, Australia.]Search in Google Scholar
[Israel, N. Jr (1990)The relationship of acculturation and acculturative stress to college environmental stress, college satisfaction, and self-esteem among Hispanic undergraduates at selected Ohio universities. PhD dissertation, Ohio State University, Columbus, OH.]Search in Google Scholar
[Jalali, A. (2011)Service Satisfaction: The Case of a Higher Learning Institution in Malaysia. International Education, 4(1), 182–193.]Search in Google Scholar
[Kanji, G. K., Abdul Malek bin A. Tambi, & Wallace, W. (1999)A comparative study of quality practices in higher education institutions in the US and Malaysia. Total Quality Management, 10(3), 357–371.10.1080/0954412997884]Open DOISearch in Google Scholar
[Kamal, N., Yunus, Y., Zainal, A., & Abdul, A. (2010)Motivation, Empowerment, Service Quality and Polytechnic Students’ Level of Satisfaction in Malaysia. Journal of Business, 1(1), 120–129.]Search in Google Scholar
[Kotler, P., & Armstrong, G. (2001)Principles of Marketing. United States of America. Pearson Education.]Search in Google Scholar
[Lascu, D., Ashworth, N., Giese, T., and Omar, M. (1995)The User Information Satisfaction Scale: International Applications and Implications for Management and Marketing. Multinational Business Review, 3 (2), 107–115.]Search in Google Scholar
[Malhotra, N.K. (2004),Marketing Reserach, An Appplied Orientation, 4th. Edition, Pearson Education, Inc.]Search in Google Scholar
[Malhotra, N.K. (2008)Marketing Research: An Applied Orientation. (4th. ed.), Pearson Education, Inc.]Search in Google Scholar
[Ministry of Higher Education (MOHE) (2010)Education Malaysia – Malaysia Centre of Educational Excellence,www.educationmalaysia.gov.my/index.php?article¼-mohe.]Search in Google Scholar
[Mullins, G., Qunintrell, N. and Hancock, L. (1995)The experiences of international and local students at three Australian Universities. Higher Education Research and Development, 14 (2), 201–31.10.1080/0729436950140205]Open DOISearch in Google Scholar
[Najib, N. ‘Ulyani M., Yusof, N. A., & Abidin, N. Z. (2011)Student residential satisfaction in research universities. Journal of Facilities Management, 9(3), 200–212. doi:10.1108/1472596111114810810.1108/14725961111148108]Open DOISearch in Google Scholar
[Parasuraman, A., Berry, L.L. and Zeithaml, V.A. (1991).Refinement and reassessment of the SERVQUAL scale. Journal of Retailing, 67 (4), 420–50.]Search in Google Scholar
[Rajah, D., & Nadarajah, V. (August 8th, 2000)Go for quality: Musa suggests methods for varsities to improve. New Strait Time, 1.]Search in Google Scholar
[Rasli, A., & Naim, A. S. (2005)Pengurusan Teknologi. UTM Press.]Search in Google Scholar
[Sekaran, U., and Bougie, R. (2010)Research methods for business: a skill building approach. Wiley, New York, NY.]Search in Google Scholar
[Sohail, S.M. and Saeed, M. (2003)Private higher education in Malaysia: student satisfaction levels and strategic implications. Journal of Higher Education Policy and Management, 25 (2), 173–81.10.1080/1360080032000122642]Search in Google Scholar
[Shahzad, A., Golamdin, A. G., & Ismail, N. A. (2016)Opportunity and Challenges Using The Cloud Computing In The Case Of Malaysian Higher Education Institutions. International Journal of Management Science and Technology Information, 20, 1–18.]Search in Google Scholar
[Shekarchizadeh, A., Rasli, A., & Hon-Tat, H. (2011)SERVQUAL in Malaysian universities: perspectives of international students. Business Process Management Journal, 17(1), 67–81. doi:10.1108/1463715111110558010.1108/14637151111105580]Open DOISearch in Google Scholar
[Shephard, K. (2008)Higher education for sustainability: seeking affective learning outcomes. International Journal of Sustainability in Higher Education, Vol. 9, Issue 1, 87–98.]Search in Google Scholar
[Tabachnick, B.G., Fidell, L.S. (2001)Using Multivariate Statistics. Boston: Allyn and Bacon.]Search in Google Scholar
[Weidemann, S. and Anderson, J.R. (1985)A conceptual framework for residential satisfaction. Home Environments: Human Behaviour and Environment, 8, 153–81.10.1007/978-1-4899-2266-3_7]Search in Google Scholar
[Wilkins, S., Balakrishnan, M.S., & Huisman, J. (2012)Student choice in higher education: Motivations for choosing to study at an international branch campus. Journal of Studies in International Education, 16(5), 413–433.10.1177/1028315311429002]Search in Google Scholar
[Wu, P.L., Yeh, S.S., & Woodside, A.G. (2014)Applying complexity theory to deepen service dominant logic: Configural analysis of customer experience-and-outcome assessments of professional services for personal transformations. Journal of Business Research, 67(8), 1647–1670.10.1016/j.jbusres.2014.03.012]Search in Google Scholar