Effect of Management Commitment to Service Quality on Car-hailing Drivers’ Service Behaviors: The Case of GrabCar in Vietnam

Publié en ligne: 08 juil. 2021

Pages: 131 - 146

Reçu: 07 nov. 2020

Accepté: 11 mars 2021

DOI: https://doi.org/10.2478/orga-2021-0009

Mots clés

Management commitment to service quality (MCSQ), Service behaviors, Job involvement, Car-hailing, Sharing economy, Vietnam

© 2021 Phuong Tran Huy et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.