Effect of Management Commitment to Service Quality on Car-hailing Drivers’ Service Behaviors: The Case of GrabCar in Vietnam

Online veröffentlicht: 08. Juli 2021

Seitenbereich: 131 - 146

Eingereicht: 07. Nov. 2020

Akzeptiert: 11. März 2021

DOI: https://doi.org/10.2478/orga-2021-0009

Schlüsselwörter

Management commitment to service quality (MCSQ), Service behaviors, Job involvement, Car-hailing, Sharing economy, Vietnam

© 2021 Phuong Tran Huy et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.