This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Agag, G., El-Masry, A.A. (2016), Understanding consumer intention to participate in online travel community and effects on consumer intention to purchase travel online and WOM: An integration of innovation diffusion theory and Q9 TAM with trust, Computers in Human Behavior, Vol. 60, pp. 97–111.AgagG.El-MasryA.A.2016Understanding consumer intention to participate in online travel community and effects on consumer intention to purchase travel online and WOM: An integration of innovation diffusion theory and Q9 TAM with trustComputers in Human Behavior6097111Search in Google Scholar
Austin, N.K., Ibeh, K.I.N., Yee, J.C.C. (2006), Consumer trust in the online travel marketplace, Journal of Internet Commerce, Vol. 5, No. 2, pp. 21–39.AustinN.K.IbehK.I.N.YeeJ.C.C.2006Consumer trust in the online travel marketplaceJournal of Internet Commerce522139Search in Google Scholar
Ayazlar, R.A. (2014), Dynamic packaging applications in travel agencies, Procedia – Social and Behavioral Sciences, Vol. 131, pp. 326–331.AyazlarR.A.2014Dynamic packaging applications in travel agenciesProcedia – Social and Behavioral Sciences131326331Search in Google Scholar
Bernardo, M., Marimon, F., Alonso-Almeida, M.D.M. (2012), Functional quality and hedonic quality: A study of the dimensions of e-service quality in online travel agencies, Information and Management, Vol. 49, No. 7–8, pp. 342–347.BernardoM.MarimonF.Alonso-AlmeidaM.D.M.2012Functional quality and hedonic quality: A study of the dimensions of e-service quality in online travel agenciesInformation and Management497–8342347Search in Google Scholar
Black, H.G., Kelley, S.W. (2009), A storytelling perspective on online customer reviews reporting service failure and recovery, Journal of Travel and Tourism Marketing, Vol. 26, No. 2, pp. 169–179.BlackH.G.KelleyS.W.2009A storytelling perspective on online customer reviews reporting service failure and recoveryJournal of Travel and Tourism Marketing262169179Search in Google Scholar
Bonsón Ponte, E., Carvajal-Trujillo, E., Escobar-Rodríguez, T. (2015), Influence of trust and perceived value on the intention to purchase travel online: Integrating the effects of assurance on trust antecedents, Tourism Management, Vol. 47, pp. 286–302.Bonsón PonteE.Carvajal-TrujilloE.Escobar-RodríguezT.2015Influence of trust and perceived value on the intention to purchase travel online: Integrating the effects of assurance on trust antecedentsTourism Management47286302Search in Google Scholar
Card, J.A., Chen, C.Y., Cole, S.T. (2003), Online travel products shopping: Differences between shoppers and nonshoppers, Journal of Travel Research, Vol. 42, No. 2, pp. 133–139.CardJ.A.ChenC.Y.ColeS.T.2003Online travel products shopping: Differences between shoppers and nonshoppersJournal of Travel Research422133139Search in Google Scholar
Chang, Y.W., Hsu, P.Y., Lan, Y.C. (2019), Cooperation and competition between online travel agencies and hotels, Tourism Management, Vol. 71, pp. 187–196.ChangY.W.HsuP.Y.LanY.C.2019Cooperation and competition between online travel agencies and hotelsTourism Management71187196Search in Google Scholar
Chen, C.F., Kao, Y.L. (2010), Relationships between process quality, outcome quality, satisfaction, and behavioural intentions for online travel agencies – Evidence from Taiwan, Service Industries Journal, Vol. 30, No. 12, pp. 2081–2092.ChenC.F.KaoY.L.2010Relationships between process quality, outcome quality, satisfaction, and behavioural intentions for online travel agencies – Evidence from TaiwanService Industries Journal301220812092Search in Google Scholar
Christodoulidou, N., Connolly, D.J., Brewer, P. (2010), An examination of the transactional relationship between online travel agencies, travel meta sites, and suppliers, International Journal of Contemporary Hospitality Management, Vol. 22, No. 7, pp. 1048–1062.ChristodoulidouN.ConnollyD.J.BrewerP.2010An examination of the transactional relationship between online travel agencies, travel meta sites, and suppliersInternational Journal of Contemporary Hospitality Management22710481062Search in Google Scholar
Collier, J., Bienstock, C. (2009), Model misspecification: Contrasting formative and reflective indicators for a model of e-service quality, Journal of Marketing Theory and Practice, Vol. 17, No. 3, pp. 283–293.CollierJ.BienstockC.2009Model misspecification: Contrasting formative and reflective indicators for a model of e-service qualityJournal of Marketing Theory and Practice173283293Search in Google Scholar
Duman, T., Tanriesevdi, A. (2011), Profiling of English tourists visiting Turkey based on attitudes toward internet use in vacation decision making, Journal of Hospitality Marketing & Management, Vol. 20, No. 1, pp. 525–550.DumanT.TanriesevdiA.2011Profiling of English tourists visiting Turkey based on attitudes toward internet use in vacation decision makingJournal of Hospitality Marketing & Management201525550Search in Google Scholar
Frías, D.M., Rodríguez, M.A., Castañeda, J.A. (2008), Internet vs. travel agencies on pre-visit destination image formation: An information processing view, Tourism Management, Vol. 29, No. 1, pp. 163–179.FríasD.M.RodríguezM.A.CastañedaJ.A.2008Internet vs. travel agencies on pre-visit destination image formation: An information processing viewTourism Management291163179Search in Google Scholar
Gao, L., Bai, X. (2014), Online consumer behaviour and its relationship to website atmospheric induced flow: Insights into online travel agencies in China, Journal of Retailing and Consumer Services, Vol. 21, No. 4, pp. 653–665.GaoL.BaiX.2014Online consumer behaviour and its relationship to website atmospheric induced flow: Insights into online travel agencies in ChinaJournal of Retailing and Consumer Services214653665Search in Google Scholar
Gursoy, D., Terry Umbreit, W. (2004), Tourist information search behavior: Cross-cultural comparison of European Union member states, International Journal of Hospitality Management, Vol. 23, No. 1, pp. 55–70.GursoyD.Terry UmbreitW.2004Tourist information search behavior: Cross-cultural comparison of European Union member statesInternational Journal of Hospitality Management2315570Search in Google Scholar
Ha, H.Y. (2016), The evolution of brand personality: An application of online travel agencies, Journal of Services Marketing, Vol. 30, No. 5, pp. 529–540.HaH.Y.2016The evolution of brand personality: An application of online travel agenciesJournal of Services Marketing305529540Search in Google Scholar
Hair, J.F., Jr., Hult, G.T.M., Ringle, C.M., Sarstedt, M. (2017), A primer on partial least squares structural equation modeling (PLS-SEM), SAGE Publications Inc. Los Angeles, London, New Delhi, Singapore, Washington DC, MelbourneHairJ.F.Jr.HultG.T.M.RingleC.M.SarstedtM.2017A primer on partial least squares structural equation modeling (PLS-SEM)SAGE Publications Inc.Los Angeles, London, New Delhi, Singapore, Washington DC, MelbourneSearch in Google Scholar
Hao, J.X., Yu, Y., Law, R., Fong, D.K.C. (2015), A genetic algorithm-based learning approach to understand customer satisfaction with OTA websites, Tourism Management, Vol. 48, pp. 231–241.HaoJ.X.YuY.LawR.FongD.K.C.2015A genetic algorithm-based learning approach to understand customer satisfaction with OTA websitesTourism Management48231241Search in Google Scholar
Ho, C.I., Lee, Y.L. (2007), The development of an e-travel service quality scale, Tourism Management, Vol. 28, No. 6, pp. 1434–1449.HoC.I.LeeY.L.2007The development of an e-travel service quality scaleTourism Management28614341449Search in Google Scholar
Hossan, A.M., Kunz, M.B., Pearson, A.W., Mohamed, F.A. (2006), Conceptualization and measurement of perceived risk in online shopping, The Marketing Management Journal, Vol. 16, No. 1, pp. 138–147.HossanA.M.KunzM.B.PearsonA.W.MohamedF.A.2006Conceptualization and measurement of perceived risk in online shoppingThe Marketing Management Journal161138147Search in Google Scholar
Hsieh, L.Y. (2019), Exploring the behavior intention of online travel agency hotel reservation with technology acceptance model, in ACM International Conference Proceeding Series, Durham United Kingdom, July 10-12.2019, Association for Computing Machinery, pp. 47–50.HsiehL.Y.2019Exploring the behavior intention of online travel agency hotel reservation with technology acceptance modelinACM International Conference Proceeding SeriesDurham United KingdomJuly 10-12.2019Association for Computing Machinery,4750Search in Google Scholar
Hu, L.T., Bentler, P.M. (1999), Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives, Structural Equation Modeling, Vol. 6, No. 1, pp. 1–55.HuL.T.BentlerP.M.1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternativesStructural Equation Modeling61155Search in Google Scholar
Iazzi, A., Trio, O., Gravili, S. (2017), Hotels and online travel agencies: Power or trust for a competitive long-term relationship, International Journal of Technology Marketing, Vol. 12, No. 2, pp. 115–126.IazziA.TrioO.GraviliS.2017Hotels and online travel agencies: Power or trust for a competitive long-term relationshipInternational Journal of Technology Marketing122115126Search in Google Scholar
Kim, W.G., Kim, D.J. (2004a), Factors affecting online hotel reservation intention between online and non-online customers, International Journal of Hospitality Management, Vol. 23, No. 4, pp. 381–395.KimW.G.KimD.J.2004aFactors affecting online hotel reservation intention between online and non-online customersInternational Journal of Hospitality Management234381395Search in Google Scholar
Kim, E.Y, Kim, Y.K. (2004b), Predicting online purchase intentions for clothing products, European Journal of Marketing, Vol. 38, No. 7, pp. 883–897.KimE.YKimY.K.2004bPredicting online purchase intentions for clothing productsEuropean Journal of Marketing387883897Search in Google Scholar
Kim, D.J., Kim, G.W., Han, J.S. (2007), A perceptual mapping of online travel agencies and preference attributes, Tourism Management, Vol. 28, pp. 591–603.KimD.J.KimG.W.HanJ.S.2007A perceptual mapping of online travel agencies and preference attributesTourism Management28591603Search in Google Scholar
Kim, W.G., Lee, H.Y. (2004), Comparison of web service quality between online travel agencies and online travel suppliers, Journal of Travel & Tourism Marketing, Vol. 17, No. 2–3, pp. 105–116.KimW.G.LeeH.Y.2004Comparison of web service quality between online travel agencies and online travel suppliersJournal of Travel & Tourism Marketing172–3105116Search in Google Scholar
Kim, W.G., Lee, C., Hiemstra, S.J. (2004), Effects of an online virtual community on customer loyalty and travel product purchases, Tourism Management, Vol. 25, No. 3, pp. 343–355.KimW.G.LeeC.HiemstraS.J.2004Effects of an online virtual community on customer loyalty and travel product purchasesTourism Management253343355Search in Google Scholar
Kim, W.G., Ma, X., Kim, D.J. (2006), Determinants of Chinese hotel customers’ e-satisfaction and purchase intentions, Tourism Management, Vol. 27, No. 5, pp. 890–900.KimW.G.MaX.KimD.J.2006Determinants of Chinese hotel customers’ e-satisfaction and purchase intentionsTourism Management275890900Search in Google Scholar
Klein, S., Köhne, F., Öörni, A. (2005), Barriers to online booking of scheduled airline tickets, Journal of Travel and Tourism Marketing, Vol. 17, No. 2–3, pp. 27–39.KleinS.KöhneF.ÖörniA.2005Barriers to online booking of scheduled airline ticketsJournal of Travel and Tourism Marketing172–32739Search in Google Scholar
Kline, R.B. (2016), Principles and practice of structural equation modeling, 4th edn, The Guilford Press, New York and London.KlineR.B.2016Principles and practice of structural equation modeling4th ednThe Guilford PressNew York and LondonSearch in Google Scholar
Ku, E.C.S., Fan, Y.W. (2009), The decision making in selecting online travel agencies: An application of analytic hierarchy process, Journal of Travel and Tourism Marketing, Vol. 26, No. 5–6, pp. 482–493.KuE.C.S.FanY.W.2009The decision making in selecting online travel agencies: An application of analytic hierarchy processJournal of Travel and Tourism Marketing265–6482493Search in Google Scholar
Kwak, D.Y., Min, S.R. (2020), The moderating effects of word-of-mouth intention in online travel agencies service quality, Journal of Distribution Science, Vol. 18–2, pp. 39–48. doi: 10.15722/jds.18.2.202002.39.KwakD.Y.MinS.R.2020The moderating effects of word-of-mouth intention in online travel agencies service qualityJournal of Distribution Science18–2394810.15722/jds.18.2.202002.39Open DOISearch in Google Scholar
Liao, Z., Cheung, M.T. (2001), Internet-based e-shopping and consumer attitudes: An empirical study, Information & Management, Vol. 38, No. 5, pp. 299–306.LiaoZ.CheungM.T.2001Internet-based e-shopping and consumer attitudes: An empirical studyInformation & Management385299306Search in Google Scholar
Lo, C.F., Yeung, C.F. (2020), Quantum Stackelberg–Bertrand duopoly, Quantum Information Processing, Vol. 19, No. 10, pp. 1–8.LoC.F.YeungC.F.2020Quantum Stackelberg–Bertrand duopolyQuantum Information Processing191018Search in Google Scholar
Long, Y., Shi, P. (2017), Pricing strategies of tour operator and online travel agency based on cooperation to achieve O2O model, Tourism Management, Vol. 62, pp. 302–311.LongY.ShiP.2017Pricing strategies of tour operator and online travel agency based on cooperation to achieve O2O modelTourism Management62302311Search in Google Scholar
Malhotra, N. K. (2014), Essentials of Marketing Reasearch: A Hands-On Orientation (Global ed.). Harlow, Essex, England: Pearson Education Limited.MalhotraN. K.2014Essentials of Marketing Reasearch: A Hands-On Orientation (Global ed.)Harlow, Essex, EnglandPearson Education LimitedSearch in Google Scholar
Martinez-Costa, C., Pladevall Viladecans, J., Mas-Machuca, M., Marimon, F. (2018), Behavioral profiles of consumers of online travel agencies, International Journal of Quality Research, Vol. 12, No. 3, pp. 703–722.Martinez-CostaC.Pladevall ViladecansJ.Mas-MachucaM.MarimonF.2018Behavioral profiles of consumers of online travel agenciesInternational Journal of Quality Research123703722Search in Google Scholar
Martin-Fuentes, E., Mellinas, J.P. (2018), Hotels that most rely on Booking.com – Online travel agencies (OTAs) and hotel distribution channels, Tourism Review, Vol. 73, No. 4, pp. 465–479.Martin-FuentesE.MellinasJ.P.2018Hotels that most rely on Booking.com – Online travel agencies (OTAs) and hotel distribution channelsTourism Review734465479Search in Google Scholar
Mellinas, J.P., Martínez María-Dolores, S.M., Bernal García, J.J. (2016), Effects of the Booking.com scoring system, Tourism Management, Vol. 57, pp. 80–83.MellinasJ.P.Martínez María-DoloresS.M.Bernal GarcíaJ.J.2016Effects of the Booking.com scoring systemTourism Management578083Search in Google Scholar
Parasuraman, A.A., Zeithaml, V.A., Berry, L.L. (1991), Refinement and reassessment of the SERVQUAL instrument, Journal of Retailing, Vol. 67, No. 4, pp. 420–450.ParasuramanA.A.ZeithamlV.A.BerryL.L.1991Refinement and reassessment of the SERVQUAL instrumentJournal of Retailing674420450Search in Google Scholar
Parasuraman, A., Zeithaml, V.A., Malhotra, A. (2005), E-S-QUAL a multiple-item scale for assessing electronic service quality, Journal of Service Research, Vol. 7, No. 3, pp. 213–233.ParasuramanA.ZeithamlV.A.MalhotraA.2005E-S-QUAL a multiple-item scale for assessing electronic service qualityJournal of Service Research73213233Search in Google Scholar
Park, Y.A., Gretzel, U., Sirakaya-Turk, E. (2007), Measuring web site quality for online travel agencies, Journal of Travel & Tourism Marketing, Vol. 23, No. 1, pp. 15–30.ParkY.A.GretzelU.Sirakaya-TurkE.2007Measuring web site quality for online travel agenciesJournal of Travel & Tourism Marketing2311530Search in Google Scholar
Pinto, I., Castro, C. (2019), Online travel agencies: Factors influencing tourists’ purchase decisions, Tourism & Management Studies, Vol. 15, No. 2, pp. 7–20.PintoI.CastroC.2019Online travel agencies: Factors influencing tourists’ purchase decisionsTourism & Management Studies152720Search in Google Scholar
Pratika, Y., Sutikno, B. (2017), An examination of E-Loyalty of Indonesian millennial traveler on the using of online travel agent (OTA), PEOPLE: International Journal of Social Sciences, Vol. 3, No. 2, pp. 2295–2317.PratikaY.SutiknoB.2017An examination of E-Loyalty of Indonesian millennial traveler on the using of online travel agent (OTA)PEOPLE: International Journal of Social Sciences3222952317Search in Google Scholar
Punj, G. (2011), Effect of consumer beliefs on online purchase behavior: The influence of demographic characteristics and consumption values, Journal of Interactive Marketing, Vol. 25, No. 3, pp. 134–144.PunjG.2011Effect of consumer beliefs on online purchase behavior: The influence of demographic characteristics and consumption valuesJournal of Interactive Marketing253134144Search in Google Scholar
Min, S.R., Lee, S.K., Jo, D.H. (2021), Determinants of OTAs continuous usage intention, in: Proceedings - 2021 21st ACIS International Semi-Virtual Winter Conference on Software Engineering, Artificial Intelligence, Networking and Parallel/Distributed Computing, SNPD-Winter 2021, January 28–30, 2021, Ho Chi Minh City, Vietnam, Institute of Electrical and Electronics Engineers Inc., pp. 148–152.MinS.R.LeeS.K.JoD.H.2021Determinants of OTAs continuous usage intentionin:Proceedings - 2021 21st ACIS International Semi-Virtual Winter Conference on Software Engineering, Artificial Intelligence, Networking and Parallel/Distributed Computing, SNPD-Winter 2021January 28–30, 2021Ho Chi Minh City, Vietnam, Institute of Electrical and Electronics Engineers Inc.148152Search in Google Scholar
Roger-Monzó, V., Martí-Sánchez, M., Guijarro-García, M. (2015), Using online consumer loyalty to gain competitive advantage in travel agencies, Journal of Business Research, Vol. 68, No. 7, pp. 1638–1640.Roger-MonzóV.Martí-SánchezM.Guijarro-GarcíaM.2015Using online consumer loyalty to gain competitive advantage in travel agenciesJournal of Business Research68716381640Search in Google Scholar
Seock, Y.K., Bailey, L.R. (2008), The influence of college students’ shopping orientations and gender differences on online information searches and purchase behaviours, International Journal of Consumer Studies, Vol. 32, No. 2, pp. 113–121.SeockY.K.BaileyL.R.2008The influence of college students’ shopping orientations and gender differences on online information searches and purchase behavioursInternational Journal of Consumer Studies322113121Search in Google Scholar
Solis, B. (2013), What's the future of business? Changing the way businesses create experiances, John Wiley & Sons, Hoboken.SolisB.2013What's the future of business? Changing the way businesses create experiancesJohn Wiley & SonsHobokenSearch in Google Scholar
Stangl, B., Inversini, A., Schegg, R. (2016), Hotels’ dependency on online intermediaries and their chosen distribution channel portfolios: Three country insights, International Journal of Hospitality Management, Vol. 52, pp. 87–96.StanglB.InversiniA.ScheggR.2016Hotels’ dependency on online intermediaries and their chosen distribution channel portfolios: Three country insightsInternational Journal of Hospitality Management528796Search in Google Scholar
Talwar, S., Dhir, A., Kaur, P., Mäntymäki, M. (2020a), Why do people purchase from online travel agencies (OTAs)? A consumption values perspective, International Journal of Hospitality Management, Vol. 88. doi: 10.1016/j.ijhm.2020.102534.TalwarS.DhirA.KaurP.MäntymäkiM.2020aWhy do people purchase from online travel agencies (OTAs)? A consumption values perspectiveInternational Journal of Hospitality Management8810.1016/j.ijhm.2020.102534Open DOISearch in Google Scholar
Talwar, S., Dhir, A., Kaur, P., Mäntymäki, M. (2020b), Barriers toward purchasing from online travel agencies, International Journal of Hospitality Management, Vol. 89. doi: 10.1016/j.ijhm.2020.102593.TalwarS.DhirA.KaurP.MäntymäkiM.2020bBarriers toward purchasing from online travel agenciesInternational Journal of Hospitality Management8910.1016/j.ijhm.2020.102593Open DOISearch in Google Scholar
Teo, T.S.H. (2006), To buy or not to buy online: Adopters and non-adopters of online shopping in Singapore, Behaviour and Information Technology, Vol. 25, No. 6, pp. 497–509.TeoT.S.H.2006To buy or not to buy online: Adopters and non-adopters of online shopping in SingaporeBehaviour and Information Technology256497509Search in Google Scholar
Tsang, N.K.F., Lai, M.T.H.H., Law, R. (2010), Measuring E-service quality for online travel agencies, Journal of Travel and Tourism Marketing, Vol. 27, No. 3, pp. 306–323.TsangN.K.F.LaiM.T.H.H.LawR.2010Measuring E-service quality for online travel agenciesJournal of Travel and Tourism Marketing273306323Search in Google Scholar
Udo, G.J. (2001), Privacy and security concerns as major barriers for e-commerce: A survey study, Information Management and Computer Security, Vol. 9, No. 4, pp. 165–174.UdoG.J.2001Privacy and security concerns as major barriers for e-commerce: A survey studyInformation Management and Computer Security94165174Search in Google Scholar
Wąsowicz-Zaborek, E. (2020), Międzynarodowe internetowe platformy pośredniczące a umiędzynarodowienie polskich przedsiębiorstw branży turystycznej: motywy i strategie, in: E.Wszendybył-Skulska, (Eds), Turystyka w Naukach Społecznych, Tom 2, Nauki o Zarządzaniu i Jakości (Cz. 2), Uniwersytet Jagielloński, Kraków.Wąsowicz-ZaborekE.2020Międzynarodowe internetowe platformy pośredniczące a umiędzynarodowienie polskich przedsiębiorstw branży turystycznej: motywy i strategiein:Wszendybył-SkulskaE.(Eds),Turystyka w Naukach Społecznych, Tom 2, Nauki o Zarządzaniu i Jakości (Cz. 2)Uniwersytet JagiellońskiKrakówSearch in Google Scholar
Ye, B.H., Barreda, A.A., Okumus, F., Nusair, K. (2019), Website interactivity and brand development of online travel agencies in China: The moderating role of age, Journal of Business Research, Vol. 99, pp. 382–389.YeB.H.BarredaA.A.OkumusF.NusairK.2019Website interactivity and brand development of online travel agencies in China: The moderating role of ageJournal of Business Research99382389Search in Google Scholar
Ye, B.H., Fu, H., Law, R. (2016), Use of impact-range performance and asymmetry analyses to improve OTA website quality, Journal of Hospitality and Tourism Management, Vol. 26, pp. 9–17.YeB.H.FuH.LawR.2016Use of impact-range performance and asymmetry analyses to improve OTA website qualityJournal of Hospitality and Tourism Management26917Search in Google Scholar
Yoon, S.J. (2002), The antecedents and consequences of trust in online-purchase decisions, Journal of Interactive Marketing, Vol. 16, No. 2, pp. 47–63.YoonS.J.2002The antecedents and consequences of trust in online-purchase decisionsJournal of Interactive Marketing1624763Search in Google Scholar