Hospital management priorities and key factors affecting overall perception of patient safety: a cross-sectional study
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03 août 2022
À propos de cet article
Catégorie d'article: Original Article
Publié en ligne: 03 août 2022
Pages: 209 - 214
Reçu: 22 juil. 2021
Accepté: 28 sept. 2021
DOI: https://doi.org/10.2478/fon-2022-0028
Mots clés
© 2022 Na-Me De Ji et al., published by Sciendo
This work is licensed under the Creative Commons Attribution 4.0 International License.
HSOPSC scores and value and efficiency in hospitals_
| Questionnaire/dimension | Min–Max mean (SD) | Average positive response (%) |
|
|---|---|---|---|
| Our study | AHRQ report | ||
| Supervisor/manager expectations and actions promoting patient safety | 1.000–5.000 |
65.4 | 80 |
| Organizational learning – continuous improvement | 1.000–5.000 |
81.9 | 72 |
| Teamwork within units | 1.000–5.000 |
82.6 | 82 |
| Communication openness | 1.000–5.000 |
49.6 | 66 |
| Feedback and communication about error | 1.000–5.000 |
72.1 | 69 |
| Nonpunitive response to error | 1.000–5.000 |
44.6 | 47 |
| Staffing | 1.000–5.000 |
42.0 | 53 |
| Management support for patient safety | 1.000–5.000 |
69.9 | 72 |
| Teamwork across units | 1.000–5.000 |
62.0 | 62 |
| Handoffs and transitions | 1.000–5.000 |
59.9 | 48 |
| Overall perceptions of patient safety | 1.000–5.000 |
64.2 | 66 |
| Empowerment to improve efficiency | 1.000–5.000 |
61.1 | 64 |
| Efficiency and waste reduction | 1.000–5.000 |
70.3 | 69 |
| Patient centeredness and efficiency | 1.000–5.000 |
74.4 | 73 |
| Supervisor, manager, or clinical leader support for improving efficiency and reducing waste | 1.000–5.000 |
63.3 | 78 |
| Overall ratings | – | 63.3 | 61 |
| Patient centered | – | 55.7 | 67 |
| Effective | – | 64.4 | 65 |
| Timely | – | 68.4 | 58 |
| Efficient | – | 64.6 | 52 |
Experience with activities to improve efficiency_
| Survey items | Positive response (%) | AHRQ 2017 |
|---|---|---|
| I received training on how to identify waste and inefficiencies in my work | 45.4 | 48 |
| I helped to map a workflow process to identify waste time, materials, steps in a process, etc. | 36.0 | 37 |
| I shadowed/followed patients in this hospital to identify ways to improve their care experience | 56.6 | 18 |
| I looked at visual displays or graphs to see how well my unit was performing | 38.8 | 63 |
| I made a suggestion to management about improving an inefficient work process | 39.8 | 64 |
| I made a suggestion to management about improving patients’ care experiences | 42.5 | 56 |
| I served on a team or committee to make a work process more efficiency | 40.3 | 37 |
| I monitored data to figure out how well an activity to improve efficiency was working | 44.4 | 29 |