The Effect of Value Co-Creation on Behavioural Intention and Satisfaction with Tourism Resources in Lagos State, Nigeria

[1] Bendapudi, N., & Leone, R. P. (2003). Psychological implications of consumer involvement in co-production. Journal of Marketing, 67(1), 14–28. BendapudiN. LeoneR. P. 2003 Psychological implications of consumer involvement in co-production Journal of Marketing 67 1 14 28 10.1509/jmkg.67.1.14.18592 Search in Google Scholar

[2] Bertella, G. (2014). The co-creation of animal-based tourism experience. Tourism Recreation Research, 39(1), 115–25. BertellaG. 2014 The co-creation of animal-based tourism experience Tourism Recreation Research 39 1 115 25 10.1080/02508281.2014.11081330 Search in Google Scholar

[3] Bettencourt, L. A. (1997). Customer voluntary performance: Customers as partners in service delivery. Journal of Retailing, 73(3), 383–406. BettencourtL. A. 1997 Customer voluntary performance: Customers as partners in service delivery Journal of Retailing 73 3 383 406 10.1016/S0022-4359(97)90024-5 Search in Google Scholar

[4] Bowen, D. E., & Jones, G. (1986). Transaction cost analysis of service organization customer exchange. Academy of Management Review, 11(2), 428–41 BowenD. E. JonesG. 1986 Transaction cost analysis of service organization customer exchange Academy of Management Review 11 2 428 41 10.2307/258470 Search in Google Scholar

[5] Brodie, R. J., & Hollebeek, L. D. (2011). Advancing and consolidating knowledge about customer engagement. Journal of Service Research, 14(3), 283–84. BrodieR. J. HollebeekL. D. 2011 Advancing and consolidating knowledge about customer engagement Journal of Service Research 14 3 283 84 10.1177/1094670511415523 Search in Google Scholar

[6] Brodie, R. J., Ilic, A., Juric, B., & Hollebeek, L. (2013). Consumer engagement in a virtual brand community: An exploratory analysis. Journal of Business Research, 66(1), 105–14. BrodieR. J. IlicA. JuricB. HollebeekL. 2013 Consumer engagement in a virtual brand community: An exploratory analysis Journal of Business Research 66 1 105 14 10.1016/j.jbusres.2011.07.029 Search in Google Scholar

[7] Buonincontri, P., Morvillo, A., Okumus, F., & Van Niekerk, M. (2017). Managing the experience co-creation process in tourism destinations: Empirical findings from Naples. Tourism Management, 62, 264–77. BuonincontriP. MorvilloA. OkumusF. Van NiekerkM. 2017 Managing the experience co-creation process in tourism destinations: Empirical findings from Naples Tourism Management 62 264 77 10.1016/j.tourman.2017.04.014 Search in Google Scholar

[8] Campos, A. C., Mendes, J., Oom do Valle, P., & Scott, N. (2016). Co-creation experiences: Attention and memorability. Journal of Travel & Tourism Marketing. CamposA. C. MendesJ. Oom do ValleP. ScottN. 2016 Co-creation experiences: Attention and memorability Journal of Travel & Tourism Marketing 10.1080/10548408.2015.1118424 Search in Google Scholar

[9] Carù, A., & Cova, B. (2007). Consuming Experience. New York, NY: Routledge. CarùA. CovaB. 2007 Consuming Experience New York, NY Routledge Search in Google Scholar

[10] Claycomb, C., Lengnick-Hall, C., & Inks, L. (2001). The customer as a productive resource: a pilot study and strategic implications. Journal of Business Strategies, 18(1), 47–69. ClaycombC. Lengnick-HallC. InksL. 2001 The customer as a productive resource: a pilot study and strategic implications Journal of Business Strategies 18 1 47 69 10.54155/jbs.18.1.47-70 Search in Google Scholar

[11] Cova, B., & Dalli, D. (2009). Working consumers: the next step in marketing theory? Marketing Theory, 9(3), 315–39. CovaB. DalliD. 2009 Working consumers: the next step in marketing theory? Marketing Theory 9 3 315 39 10.1177/1470593109338144 Search in Google Scholar

[12] Dong, B., Evans, K., & Zou, S. (2008). The effects of customer participation in co-created service recovery. Journal of the Academy of Marketing Science, 36(1), 123–37. DongB. EvansK. ZouS. 2008 The effects of customer participation in co-created service recovery Journal of the Academy of Marketing Science 36 1 123 37 10.1007/s11747-007-0059-8 Search in Google Scholar

[13] Fisher, D., & Smith, S. (2011). Co-creation is chaotic: What it means for marketing when no one has control. Marketing Theory, 11(3), 325–50. FisherD. SmithS. 2011 Co-creation is chaotic: What it means for marketing when no one has control Marketing Theory 11 3 325 50 10.1177/1470593111408179 Search in Google Scholar

[14] Fournier, S., & Avery, J. (2011). The uninvited brand. Business Horizons, 54, 193–207. FournierS. AveryJ. 2011 The uninvited brand Business Horizons 54 193 207 10.1016/j.bushor.2011.01.001 Search in Google Scholar

[15] Gouillart, F. (2010). What the Heck is Co-creation? Retrieved November 28, 2012 from http://francisgouillart.com/wordpress/?p=720 GouillartF. 2010 What the Heck is Co-creation? Retrieved November 28, 2012 from http://francisgouillart.com/wordpress/?p=720 Search in Google Scholar

[16] Grissemann, U. S., & Stokburger-Sauer, N. E. (2012). Customer co-creation of travel services: The role of company support and customer satisfaction with the cocreation performance. Tourism Management, 33(6), 1483–92. GrissemannU. S. Stokburger-SauerN. E. 2012 Customer co-creation of travel services: The role of company support and customer satisfaction with the cocreation performance Tourism Management 33 6 1483 92 10.1016/j.tourman.2012.02.002 Search in Google Scholar

[17] Grönroos, C., & Voima, P. (2013). Critical service logic: making sense of value creation and co-creation. Journal of the Academy of Marketing Science, 41(2), 133–50. GrönroosC. VoimaP. 2013 Critical service logic: making sense of value creation and co-creation Journal of the Academy of Marketing Science 41 2 133 50 10.1007/s11747-012-0308-3 Search in Google Scholar

[18] Holbrook, M. B. (2000). The millennial consumer in the texts of our times: Experience and entertainment. Journal of Macromarketing, 20(2), 178–92. HolbrookM. B. 2000 The millennial consumer in the texts of our times: Experience and entertainment Journal of Macromarketing 20 2 178 92 10.1177/0276146700202008 Search in Google Scholar

[19] Hollebeek, L. D. (2011b). Exploring customer brand engagement: definition and themes. Journal of Strategic Marketing, 19(7), 555–73. HollebeekL. D. 2011b Exploring customer brand engagement: definition and themes Journal of Strategic Marketing 19 7 555 73 10.1080/0965254X.2011.599493 Search in Google Scholar

[20] Hollebeek, L. D., Srivastava, R. K., & Chen, T. (2016). SD logic–informed customer engagement: Integrative framework, revised fundamental propositions, and application to CRM. Journal of the Academy of Marketing Science, 1–25. HollebeekL. D. SrivastavaR. K. ChenT. 2016 SD logic–informed customer engagement: Integrative framework, revised fundamental propositions, and application to CRM Journal of the Academy of Marketing Science 1 25 10.1007/s11747-016-0494-5 Search in Google Scholar

[21] Howell, R. T., Pchelina, P., & Iyer, R. (2012). The preference for experiences over possessions: Measurement and construct validation of the Experiential Buying Tendency Scale. The Journal of Positive Psychology, 7(1), 57–71. HowellR. T. PchelinaP. IyerR. 2012 The preference for experiences over possessions: Measurement and construct validation of the Experiential Buying Tendency Scale The Journal of Positive Psychology 7 1 57 71 10.1080/17439760.2011.626791 Search in Google Scholar

[22] Krejcie, R. V., & Morgan, D. W. (1970). Determining sample size for research activities. Educational and psychological measurement, 30(3), 607–10. KrejcieR. V. MorganD. W. 1970 Determining sample size for research activities Educational and psychological measurement 30 3 607 10 10.1177/001316447003000308 Search in Google Scholar

[23] Kyle, G. & Chick, G. (2004) Enduring leisure involvement: The importance of relationships. Leisure Studies, 23(3), 243–66. KyleG. ChickG. 2004 Enduring leisure involvement: The importance of relationships Leisure Studies 23 3 243 66 10.1080/0261436042000251996 Search in Google Scholar

[24] Larsson, R., & Bowen, D. E. (1989). Organization and customer: Managing design and coordination of services. The Academy of Management Review, 14(2), 213–33. LarssonR. BowenD. E. 1989 Organization and customer: Managing design and coordination of services The Academy of Management Review 14 2 213 33 10.5465/amr.1989.4282099 Search in Google Scholar

[25] Lončarić, D., Prodan, M. P., & Dlačić, J. (2017). Co-creating tourist experiences to enhance customer loyalty and travel satisfaction. In International Scientific Conference ToSEE-Tourism in Southern and Eastern Europe 2017: Tourism and Creative Industries: Trends and Challenges. LončarićD. ProdanM. P. DlačićJ. 2017 Co-creating tourist experiences to enhance customer loyalty and travel satisfaction In International Scientific Conference ToSEE-Tourism in Southern and Eastern Europe 2017: Tourism and Creative Industries: Trends and Challenges 10.20867/tosee.04.43 Search in Google Scholar

[26] Lovelock, C., & Young, R. (1979). Look to customers to increase productivity. Harvard Business Review, 57(3), 168–78. LovelockC. YoungR. 1979 Look to customers to increase productivity Harvard Business Review 57 3 168 78 Search in Google Scholar

[27] Ma, A., Chow, A., Cheung, L., Lee, K., & Liu, S. (2018). Impacts of tourists’ sociodemographic characteristics on the travel motivation and satisfaction: The case of protected areas in South China. Sustainability, 10(10), 3388. MaA. ChowA. CheungL. LeeK. LiuS. 2018 Impacts of tourists’ sociodemographic characteristics on the travel motivation and satisfaction: The case of protected areas in South China Sustainability 10 10 3388 10.3390/su10103388 Search in Google Scholar

[28] Mathis, E. F., Kim, H. L., Uysal, M., Sirgy, J. M., & Prebensen, N. (2016). The effect of co-creation on outcome variable. Annals of Tourism Research, 57, 62–75. MathisE. F. KimH. L. UysalM. SirgyJ. M. PrebensenN. 2016 The effect of co-creation on outcome variable Annals of Tourism Research 57 62 75 10.1016/j.annals.2015.11.023 Search in Google Scholar

[29] Meuter, M., Bitner, M., Ostrom, A., & Brown, S. (2005). Choosing among alternative service delivery modes: An investigation of customer trial of self-service technologies. Journal of Marketing, 69(2), 61–83. MeuterM. BitnerM. OstromA. BrownS. 2005 Choosing among alternative service delivery modes: An investigation of customer trial of self-service technologies Journal of Marketing 69 2 61 83 10.1509/jmkg.69.2.61.60759 Search in Google Scholar

[30] Navarro, S., Andreu, L., & Cervera, A. (2014). Value co-creation among hotels and disabled customers: An exploratory study. Journal of Business Research, 67(5), 813–18. NavarroS. AndreuL. CerveraA. 2014 Value co-creation among hotels and disabled customers: An exploratory study Journal of Business Research 67 5 813 18 10.1016/j.jbusres.2013.11.050 Search in Google Scholar

[31] Navarro, S., Llinares, C., & Garzon, D. (2016). Exploring the relationship between co-creation and satisfaction using QCA. Journal of Business Research, 69(4), 1336–39. NavarroS. LlinaresC. GarzonD. 2016 Exploring the relationship between co-creation and satisfaction using QCA Journal of Business Research 69 4 1336 39 10.1016/j.jbusres.2015.10.103 Search in Google Scholar

[32] Neuhofer, B., Buhalis, D., & Ladkin, A. (2012). Conceptualising technology enhanced destination experiences. Journal of Destination Marketing & Management, 1, 36–46. NeuhoferB. BuhalisD. LadkinA. 2012 Conceptualising technology enhanced destination experiences Journal of Destination Marketing & Management 1 36 46 10.1016/j.jdmm.2012.08.001 Search in Google Scholar

[33] Ogunbodede, E. F. (2012). Patronage pattern of tourists to Idanre Hills and its implications for tourism development in Nigeria. Journal of Environmental Research and Development, 6(3), 908–15. OgunbodedeE. F. 2012 Patronage pattern of tourists to Idanre Hills and its implications for tourism development in Nigeria Journal of Environmental Research and Development 6 3 908 15 Search in Google Scholar

[34] Osei-Frimpong, K., Wilson, A., & Owusu-Frimpong, N. (2015). Service experiences and dyadic value co-creation in healthcare service delivery: a CIT approach. Journal of Service Theory and Practice, 25(4), 443–62. Osei-FrimpongK. WilsonA. Owusu-FrimpongN. 2015 Service experiences and dyadic value co-creation in healthcare service delivery: a CIT approach Journal of Service Theory and Practice 25 4 443 62 10.1108/JSTP-03-2014-0062 Search in Google Scholar

[35] Peterson, C., Park, N., & Seligman, M. E. P. (2005). Orientations to happiness and life satisfaction: The full life versus the empty life. Journal of Happiness Studies, 6, 25–41. PetersonC. ParkN. SeligmanM. E. P. 2005 Orientations to happiness and life satisfaction: The full life versus the empty life Journal of Happiness Studies 6 25 41 10.1007/978-94-007-5702-8_9 Search in Google Scholar

[36] Prahalad, C. K., & Ramaswamy, V. (2004). Co-creation experiences: The next practice in value creation. Journal of Interactive Marketing, 18(3), 5–14. PrahaladC. K. RamaswamyV. 2004 Co-creation experiences: The next practice in value creation Journal of Interactive Marketing 18 3 5 14 10.1002/dir.20015 Search in Google Scholar

[37] Prebensen, N. K., & Foss, L. (2011). Coping & co-creating in tourist experiences. International Journal of Tourism Research, 13, 54–67. PrebensenN. K. FossL. 2011 Coping & co-creating in tourist experiences International Journal of Tourism Research 13 54 67 10.1002/jtr.799 Search in Google Scholar

[38] Prebensen, N. K., Kim, H., & Uysal, M. S. (2016). Co-creation as moderator between the experience value and satisfaction relationship. Journal of Travel Research, 5(7), 934–45. PrebensenN. K. KimH. UysalM. S. 2016 Co-creation as moderator between the experience value and satisfaction relationship Journal of Travel Research 5 7 934 45 10.1177/0047287515583359 Search in Google Scholar

[39] Prebensen, N., Vitterso, J., & Dahl, T. I. (2013). Value co-creation significance of tourist resources. Annals of Tourism Research, 42, 240–61. PrebensenN. VittersoJ. DahlT. I. 2013 Value co-creation significance of tourist resources Annals of Tourism Research 42 240 61 10.1016/j.annals.2013.01.012 Search in Google Scholar

[40] Ramaswamy, V., & Gouillart, F. (2010). Building the co-creative enterprise. Harvard Business Review, 88(10), 100–110. RamaswamyV. GouillartF. 2010 Building the co-creative enterprise Harvard Business Review 88 10 100 110 Search in Google Scholar

[41] Reinders, M., Dabholkar, P., & Frambach, R. (2008). Consequences of forcing consumers to use technology-based self-service. Journal of Service Research, 11(2), 107–23. ReindersM. DabholkarP. FrambachR. 2008 Consequences of forcing consumers to use technology-based self-service Journal of Service Research 11 2 107 23 10.1177/1094670508324297 Search in Google Scholar

[42] Rihova, I., Buhalis, D., Moital, M., & Gouthro, M. B. (2015). Conceptualising customer-to- customer value co-creation in tourism. International Journal of Tourism Research, 17(4), 356–63. RihovaI. BuhalisD. MoitalM. GouthroM. B. 2015 Conceptualising customer-to- customer value co-creation in tourism International Journal of Tourism Research 17 4 356 63 10.1002/jtr.1993 Search in Google Scholar

[43] Schaufeli, W. B., Salanova, M., González-Romá, V., & Bakker, A. B. (2002). The measurement of engagement and burnout: A two sample confirmatory factor analytic approach. Journal of Happiness Studies, 3(1), 71–92. SchaufeliW. B. SalanovaM. González-RomáV. BakkerA. B. 2002 The measurement of engagement and burnout: A two sample confirmatory factor analytic approach Journal of Happiness Studies 3 1 71 92 10.1023/A:1015630930326 Search in Google Scholar

[44] Schneider, B., & Bowen, D. E. (1995). Winning the Service Game. Cambridge, MA: Harvard Business Press. SchneiderB. BowenD. E. 1995 Winning the Service Game Cambridge, MA Harvard Business Press Search in Google Scholar

[45] Suntikul, W., & Jachna, T. (2016). The co-creation/place attachment nexus. Tourism Management, 52, 276–86. SuntikulW. JachnaT. 2016 The co-creation/place attachment nexus Tourism Management 52 276 86 10.1016/j.tourman.2015.06.026 Search in Google Scholar

[46] Vargo, S. L., & Lusch, R. F. (2004a). Evolving to a new dominant logic for marketing. Journal of Marketing, 68(1), 1–17. VargoS. L. LuschR. F. 2004a Evolving to a new dominant logic for marketing Journal of Marketing 68 1 1 17 10.1509/jmkg.68.1.1.24036 Search in Google Scholar

[47] Verhoef, P. C., Reinartz, W. J., & Krafft, M. (2010). Customer engagement as a new perspective in customer management. Journal of Service Research, 13(3), 247–52. VerhoefP. C. ReinartzW. J. KrafftM. 2010 Customer engagement as a new perspective in customer management Journal of Service Research 13 3 247 52 10.1177/1094670510375461 Search in Google Scholar

[48] Wang, W., Hsieh, P., & Yen, H. R. (2011). Engaging Customers in Value Co-creation: The Emergence of Customer Readiness. 135–139. WangW. HsiehP. YenH. R. 2011 Engaging Customers in Value Co-creation: The Emergence of Customer Readiness 135 139 10.1109/IJCSS.2011.34 Search in Google Scholar

[49] Wilson, A., Zeithaml, V., Bitner, M., & Gremler, D. (2008). Services marketing: Integrating customer focus across the firm. Maidenhead: McGraw-Hill. WilsonA. ZeithamlV. BitnerM. GremlerD. 2008 Services marketing: Integrating customer focus across the firm Maidenhead McGraw-Hill Search in Google Scholar

[50] Yang, W., & Mattila, A. S. (2016). Why do we buy luxury experiences? Measuring value perceptions of luxury hospitality services. International Journal of Contemporary Hospitality Management, 28(9), 1848–67. YangW. MattilaA. S. 2016 Why do we buy luxury experiences? Measuring value perceptions of luxury hospitality services International Journal of Contemporary Hospitality Management 28 9 1848 67 10.1108/IJCHM-11-2014-0579 Search in Google Scholar

[51] Yi, Y., & Gong, T. (2013). Customer value co-creation behavior: Scale development and validation. Journal of Business Research, 66, 1279–84. YiY. GongT. 2013 Customer value co-creation behavior: Scale development and validation Journal of Business Research 66 1279 84 10.1016/j.jbusres.2012.02.026 Search in Google Scholar