<abstract xmlns="http://www.w3.org/1999/xhtml">

<sec><h3>Background</h3>
<p>Kaizen is a very important continuous improvement technique; however, measuring kaizen results/benefits have not been clearly and comprehensively addressed by the literature.</p>
</sec>
<sec><h3>Objectives</h3>
<p>This paper aims to propose a kaizen measuring system by integrating a Balanced Scorecard (BSC) and a Fuzzy Technique for Order Performance by Similarity to Ideal Solution (Fuzzy TOPSIS).</p>
</sec>
<sec><h3>Methods/Approach</h3>
<p>Three research instruments were distributed to kaizen experts to allocate kaizen benefits into the four BSC perspectives. The best measures of kaizen benefits were determined by employing the Fuzzy TOPSIS technique.</p>
</sec>
<sec><h3>Results</h3>
<p>The results present a kaizen performance evaluation system where the benefits were allocated into the four BSC perspectives, and the best measure for each kaizen benefit was chosen using fuzzy TOPSIS.</p>
</sec>
<sec><h3>Conclusions</h3>
<p>The research contributes to the literature by proposing a kaizen measurement system that will pair each benefit of using kaizen with BSC perspectives and measures, thus expanding the advantages of adopting kaizen to any sector or industry.</p>
</sec>
</abstract>

Background
Kaizen is a very important continuous improvement technique; however, measuring kaizen results/benefits have not been clearly and comprehensively addressed by the literature.

Objectives
This paper aims to propose a kaizen measuring system by integrating a Balanced Scorecard (BSC) and a Fuzzy Technique for Order Performance by Similarity to Ideal Solution (Fuzzy TOPSIS).

Methods/Approach
Three research instruments were distributed to kaizen experts to allocate kaizen benefits into the four BSC perspectives. The best measures of kaizen benefits were determined by employing the Fuzzy TOPSIS technique.

Results
The results present a kaizen performance evaluation system where the benefits were allocated into the four BSC perspectives, and the best measure for each kaizen benefit was chosen using fuzzy TOPSIS.

Conclusions
The research contributes to the literature by proposing a kaizen measurement system that will pair each benefit of using kaizen with BSC perspectives and measures, thus expanding the advantages of adopting kaizen to any sector or industry.

Using Fuzzy TOPSIS and Balanced Scorecard for Kaizen Evaluation

Egypt Japan University of Science and Technology

Egypt Japan University of Science and Technology, and Faculty of Commerce, Alexandria University

Business Systems Research Journal

This work is licensed under the Creative Commons Attribution 4.0 International License.

{"article-title":"Using Fuzzy TOPSIS and Balanced Scorecard for Kaizen Evaluation"}

Background
Kaizen is a very important continuous improvement technique; however, measuring kaizen results/benefits have not been clearly and comprehensively...

Using Fuzzy TOPSIS and Balanced Scorecard for Kaizen Evaluation

Publié en ligne: 21 sept. 2023

Pages: 112 - 130

Reçu: 18 août 2022

Accepté: 11 déc. 2022

DOI: https://doi.org/10.2478/bsrj-2023-0006

Mots clés
Balanced Scorecard, Continuous improvement, Evaluation, Fuzzy TOPSIS, Kaizen, Performance measurement

© 2023 Ola I.S. El Dardery et al., published by Sciendo

This work is licensed under the Creative Commons Attribution 4.0 International License.

Using Fuzzy TOPSIS and Balanced Scorecard for Kaizen Evaluation

Publié en ligne: 21 sept. 2023

Pages: 112 - 130

Reçu: 18 août 2022

Accepté: 11 déc. 2022

DOI: https://doi.org/10.2478/bsrj-2023-0006

Mots clésBalanced Scorecard, Continuous improvement, Evaluation, Fuzzy TOPSIS, Kaizen, Performance measurement

© 2023 Ola I.S. El Dardery et al., published by Sciendo

This work is licensed under the Creative Commons Attribution 4.0 International License.

Mots clés
Balanced Scorecard, Continuous improvement, Evaluation, Fuzzy TOPSIS, Kaizen, Performance measurement