The influence of internal communication satisfaction on employees’ organisational identification: Effect of perceived organisational support

Abrams, D. E., & Hogg, M. A. (1990). Social identity theory: Constructive and critical advances. Berlin: Springer Verlag Publishing. Search in Google Scholar

Allen, M. W. (1992). Communication and organizational commitment: Perceived organizational support as a mediating factor. Communication Quarterly, 40(4), 357-367. https://doi.org/10.1080/0146337920936985210.1080/01463379209369852 Search in Google Scholar

Allen, M. W. (1995). Communication concepts related to perceived organizational support. Western Journal of Communication, 59(4), 326-346. https://doi.org/10.1080/1057031950937452510.1080/10570319509374525 Search in Google Scholar

Amaro, S., & Duarte, P. (2016, May). Modelling formative second order constructs in PLS. In European Conference on Research Methodology for Business and Management Studies (pp. 19-27). Sonning Common: Academic Conferences International. Search in Google Scholar

Ashforth, B. E., & Mael, F. (1989). Social identity theory and the organization. Academy of Management Review, 14(1), 20-39. https://doi.org/10.5465/amr.1989.427899910.2307/258189 Search in Google Scholar

Bagozzi, R. P., & Yi, Y. (1988). On the evaluation of structural equation models. Journal of the Academy of Marketing Science, 16(1), 74-94. https://doi.org/10.1007/BF0272332710.1007/BF02723327 Search in Google Scholar

Bakker, A. B., Albrecht, S. L., & Leiter, M. P. (2011). Key questions regarding work engagement. European Journal of Work and Organizational Psychology, 20(1), 4-28. https://doi.org/10.1080/1359432X.2010.48535210.1080/1359432X.2010.485352 Search in Google Scholar

Blau, P. (1964). Power and exchange in social life. New York: John Wiley & Sons. Search in Google Scholar

Botan, C. H., & Soto, F. (1998). A semiotic approach to the internal functioning of publics: Implications for strategic communication and public relations. Public Relations Review, 24(1), 21-44. https://doi.org/10.1016/S0363-8111(98)80018-010.1016/S0363-8111(98)80018-0 Search in Google Scholar

Buckley, F., Monks, K, & Sinnott, A. (1998). Communications enhancement: Aprocess divided for the organization and the HRM department? Human Resource Management, 37(3/4), 221-234.10.1002/(SICI)1099-050X(199823/24)37:3/4<221::AID-HRM5>3.0.CO;2-C Search in Google Scholar

Carrière, J., & Bourque, C. (2009). The effects of organizational communication on job satisfaction and organizational commitment in a land ambulance service and the mediating role of communication satisfaction. Career Development International, 14(1), 29-49. https://doi.org/10.1108/1362043091093356510.1108/13620430910933565 Search in Google Scholar

Chen, J. C., Silverthorne, C., & Hung, J. Y. (2006). Organization communication, job stress, organizational commitment, and job performance of accounting professionals in Taiwan and America. Leadership & Organization Development Journal, 27(4), 242-249. https://doi.org/10.1108/0143773061066600010.1108/01437730610666000 Search in Google Scholar

Cheney, G., & Christensen, L. T. (2001). Organizational identity: Linkage between internal and external communication. In F. M. Jablin & L. L. Putnam (Eds.), The new handbook of organizational communication: Advances in theory, research, and methods (pp. 231-269). Thousand Oaks: Sage Publication. Search in Google Scholar

Cheney, P. H., & Dickson, G. W. (1982). Organizational characteristics and information systems: An exploratory investigation. Academy of Management Journal, 25(1), 170-184. https://doi.org/10.2307/25603210.2307/256032 Search in Google Scholar

Chin, W. W. (1998). The partial least squares approach to structural equation modeling. In G. A. Marcoulides (Ed.), Methodology for business and management. Modern methods for business research (pp. 295-336). New Jersey: Lawrence Erlbaum Associates Publishers. Search in Google Scholar

Chin, W. W. (2010). How to write up and report PLS analyses. In V.E. Vinzi, W.W. Chin, J. Henseler, & H. Wang (Eds.), Handbook of partial least squares (pp. 655-690). Berlin: Springer. https://doi.org/10.1007/978-3-540-32827-8_2910.1007/978-3-540-32827-8_29 Search in Google Scholar

Chitrao, P. (2014). Internal communication satisfaction as an employee motivation tool in the retail sector in Pune. The European Journal of Social & Behavioural Sciences, 10(3), 1541-52. https://doi.org/10.15405/ejsbs.13 Search in Google Scholar

Cornelissen, J. P. (2004). Corporate communication. The International Encyclopedia of Communication. London: Sage Publications. Search in Google Scholar

Cropanzano, R., & Mitchell, M. S. (2005). Social exchange theory: An interdisciplinary review. Journal of Management, 31(6), 874-900. https://doi.org/10.1177/014920630527960210.1177/0149206305279602 Search in Google Scholar

Daft, R. L., & Weick, K. E. (1984). Toward a model of organizations as interpretation systems. Academy of Management Review, 9(2), 284-295. https://doi.org/10.5465/amr.1984.427765710.2307/258441 Search in Google Scholar

Davari, A., & Rezazadeh, A. (2013). Structural equation modeling with PLS. Tehran: Jahad University, 215(2), 224. https://doi.org/10.13140/2.1.3280.1922 Search in Google Scholar

Dawkins, J. (2005). Corporate responsibility: The communication challenge. Journal of Communication Management, 9(2). 108-119. https://doi.org/10.1108/1363254051062136210.1108/13632540510621362 Search in Google Scholar

DeConinck, J. B. (2010). The effect of organizational justice, perceived organizational support, and perceived supervisor support on marketing employees’ level of trust. Journal of Business Research, 63(12), 1349-1355. https://doi.org/10.1016/j.jbusres.2010.01.00310.1016/j.jbusres.2010.01.003 Search in Google Scholar

Dijkstra, T. K., & Henseler, J. (2015). Consistent partial least squares path modeling. Management Information Systems Quarterly, 39(2), 297-316.10.25300/MISQ/2015/39.2.02 Search in Google Scholar

Downs, C., & Hazen, M. D. (1977). A factor analytic study of communication satisfaction. Journal of Business Communication, 14(3), 63-73. https://doi.org/10.1177/00219436770140030610.1177/002194367701400306 Search in Google Scholar

Eder, P., & Eisenberger, R. (2008). Perceived organizational support: Reducing the negative influence of coworker withdrawal behavior. Journal of Management, 34(1), 55-68. https://doi.org/10.1177/014920630730925910.1177/0149206307309259 Search in Google Scholar

Eisenberger, R., & Stinglhamber, F. (2011). Perceived organizational support: Fostering enthusiastic and productive employees. Washington, DC: American Psychological Association. Search in Google Scholar

Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. (1986). Perceived organizational support. Journal of Applied Psychology, 71(3), 500-507. https://doi.org/10.1037/0021-9010.71.3.50010.1037/0021-9010.71.3.500 Search in Google Scholar

Falcione, R. L., Sussman, L., & Herden, R. P. (1987). Communication climate in organizations. In F. M. Jablin, L. L. Putnam, K. H. Roberts, & L. W. Porter (Eds.), Handbook of organizational communication: An interdisciplinary perspective (pp. 195-227). Newbury Park, CA: Sage. Search in Google Scholar

Fornell, C., & Larcker, D. F. (1981). Structural equation models with unobservable variables and measurement error: Algebra and statistics. Journal of Marketing Research, 18(3), 382-388. https://doi.org/10.2307/315098010.2307/3150980 Search in Google Scholar

Frank, A. D., & Brownell, J. (1989). Organizational communication and behavior: communicating to improve performance. New York: Houghton Mifflin Harcourt School. Search in Google Scholar

Gefen, D., Straub, D., & Boudreau, M. C. (2000). Structural equation modeling and regression: Guidelines for research practice. Communications of the Association for Information Systems, 4(1), Article 7. https://doi.org/10.17705/1CAIS.0040710.17705/1CAIS.00407 Search in Google Scholar

Gouldner, A. W. (1960). The norm of reciprocity: A preliminary statement. American Sociological Review, 25(2), 161-178. https://doi.org/10.2307/209262310.2307/2092623 Search in Google Scholar

Gray, J., & Laidlaw, H. (2004). Improving the measurement of communication satisfaction. Management Communication Quarterly, 17(3), 425-448. https://doi.org/10.1177/089331890325798010.1177/0893318903257980 Search in Google Scholar

Grunig, J. E., & Hunt, T. T. (1984). Managing public relations. New York: Holt, Rinehart and Winston. Search in Google Scholar

Hair, J. F., Jr, Sarstedt, M., Hopkins, L., & Kuppelwieser, V. G. (2014). Partial least squares structural equation modeling (PLS-SEM). European Business Review, 26(2), 106-121. https://doi.org/10.1108/EBR-10-2013-012810.1108/EBR-10-2013-0128 Search in Google Scholar

Hargie, O., Tourish, D., & Wilson, N. (2002). Communication audits and the effects of increased information: A follow-up study. International Journal of Business Communication, 39(4), 414-436. https://doi.org/10.1177/00219436020390040210.1177/002194360203900402 Search in Google Scholar

He, H., Pham, H. Q., Baruch, Y., & Zhu, W. (2014). Perceived organizational support and organizational identification: Joint moderating effects of employee exchange ideology and employee investment. The International Journal of Human Resource Management, 25(20), 2772-2795. https://doi.org/10.1080/09585192.2014.90831510.1080/09585192.2014.908315 Search in Google Scholar

Hume, J., & Leonard, A. (2014). Exploring the strategic potential of internal communication in international non-governmental organizations. Public Relations Review, 40, 294-304. https://doi.org/10.1016/j.pubrev.2013.10.01110.1016/j.pubrev.2013.10.011 Search in Google Scholar

Jo, S., & Shim, S. W. (2005). Paradigm shift of employee communication: The effect of management communication on trusting relationships. Public Relations Review, 31(2), 277-280. https://doi.org/10.1016/j.pubrev.2005.02.01210.1016/j.pubrev.2005.02.012 Search in Google Scholar

Karanges, E., Johnston, K., Beatson, A., & Lings, I. (2015). The influence of internal communication on employee engagement: A pilot study. Public Relations Review, 21, 129-131. https://doi.org/10.1016/j.pubrev.2014.12.00310.1016/j.pubrev.2014.12.003 Search in Google Scholar

Kennan, W. R., & Hazleton, V. (2006). Internal public relations, social capital, and the role of effective organizational communication. Public Relations Theory II, 311-338. Search in Google Scholar

Van Knippenberg, D., & Sleebos, E. (2006). Organizational identification versus organizational commitment: Self-definition, social exchange, and job attitudes. Journal of Organizational Behavior, 27(5), 571-584. https://doi.org/10.1002/job.35910.1002/job.359 Search in Google Scholar

Korte, R. F. (2007). A review of social identity theory with implications for training and development. Journal of European Industrial Training, 31(3), 166-180. https://doi.org/10.1108/0309059071073925010.1108/03090590710739250 Search in Google Scholar

Kunsch, M. M. K. (2003). Planejamento de relações públicas na comunicação integrada: novas buscas em comunicação [Public relations planning in integrated communication: New searches in communication]. São Paulo: Summus Editorial. Search in Google Scholar

Leiter, M. P., & Bakker, A. B. (2010). Work engagement: Introduction. In A. B. Bakker & M. P. Leiter (Eds.), Work engagement: A handbook of essential theory and research (pp. 1-9). New York: Psychology Press. Search in Google Scholar

Mael, F. A., & Tetrick, L. E. (1992). Identifying organizational identification. Educational and Psychological Measurement, 52(4), 813-824. https://doi.org/10.1177/001316449205200400210.1177/0013164492052004002 Search in Google Scholar

Maxwell, R., & Knox, S. (2009). Motivating employees to “live the brand”: A comparative case study of employer brand attractiveness within the firm. Journal of Marketing Management, 25(9-10), 893-907. https://doi.org/10.1362/026725709X47928210.1362/026725709X479282 Search in Google Scholar

Nakra, R. (2006). Relationship between communication satisfaction and organizational identification: An empirical study. Vision, 10(2), 41-51. https://doi.org/10.1177%2F09722629060100020610.1177/097226290601000206 Search in Google Scholar

Neves, P., & Eisenberger, R. (2012). Management communication and employee performance: The contribution of perceived organizational support. Human Performance, 25(5), 452-464. https://doi.org/10.1080/08959285.2012.72183410.1080/08959285.2012.721834 Search in Google Scholar

Polit, D. F., & Beck, C. T. (2010). Generalization in quantitative and qualitative research: Myths and strategies. International Journal of Nursing Studies, 47(11), 1451-1458. https://doi.org/10.1016/j.ijnurstu.2010.06.00410.1016/j.ijnurstu.2010.06.004 Search in Google Scholar

Quirke, M. B. (2012). Making the connections: Using internal communication to turn strategy into action. Aldershot: Gower Publishing. Search in Google Scholar

Rego, A. (2007). Comunicação pessoal e organizacional – teoria e prática [Personal and organizational communication – theory and practice]. Lisbon: Edições Sílabo. Search in Google Scholar

De Roeck, K., & Delobbe, N. (2012). Do environmental CSR initiatives serve organizations’ legitimacy in the oil industry? Exploring employees’ reactions through organizational identification theory. Journal of Business Ethics, 110(4), 397-412. https://doi.org/10.1007/s10551-012-1489-x10.1007/s10551-012-1489-x Search in Google Scholar

Rhoades, L., & Eisenberger, R. (2002). Perceived organizational support: A review of the literature. Journal of Applied Psychology, 87(4), 698-714. https://doi.org/10.1037/0021-9010.87.4.69810.1037/0021-9010.87.4.698 Search in Google Scholar

Roberts, K. H., & O’Reilly, C. A. (1979). Some correlates of communication roles in organizations. Academy of Management Journal, 22(1), 42-57. https://doi.org/10.2307/25547710.2307/255477 Search in Google Scholar

Ruck, K., & Welch, M. (2012). Valuing internal communication; management and employee perspectives. Public Relations Review, 38(2), 294-302. https://doi.org/10.1016/j.pubrev.2011.12.01610.1016/j.pubrev.2011.12.016 Search in Google Scholar

Ruck, K., Welch, M., & Menara, B. (2017). Employee voice: An antecedent to organizational engagement? Public Relations Review, 43, 904-914. https://doi.org/10.1016/j.pubrev.2017.04.00810.1016/j.pubrev.2017.04.008 Search in Google Scholar

Simon, H. A. (1976). Administrative behavior: A study of decision-making processes in administrative organization (3rd ed.). New York: Free Press. Search in Google Scholar

Sluss, D. M., Klimchak, M., & Holmes, J. J. (2008). Perceived organizational support as a mediator between relational exchange and organizational identification. Journal of Vocational Behavior, 73(3), 457-464. https://doi.org/10.1016/j.jvb.2008.09.00110.1016/j.jvb.2008.09.001 Search in Google Scholar

Smidts, A., Pruyn, A. T. H., & Van Riel, C. B. (2001). The impact of employee communication and perceived external prestige on organizational identification. Academy of Management Journal, 44(5), 1051-1062. https://doi.org/10.2307/306944810.2307/3069448 Search in Google Scholar

Tajfel, H. (1970). Experiments in intergroup discrimination. Scientific American, 223(5), 96-103.10.1038/scientificamerican1170-96 Search in Google Scholar

Tajfel, H. (1982). Social psychology of intergroup relations. Annual Review of Psychology, 33(1), 1-39. https://doi.org/10.1146/annurev.ps.33.020182.00024510.1146/annurev.ps.33.020182.000245 Search in Google Scholar

Tajfel, H., & Turner, J. (1986). The social identity theory of intergroup behaviour. In S. Worchel & W. G. Austin (Eds.) Psychology of intergroup relations (pp. 7-24). Chicago: Nelson Hall. Search in Google Scholar

Tompkins, P. K., & Cheney, G. (1983). Account analysis of organizations: Decision making and identification. In L. Putnam & M. E. Pacanowsky (Eds.), Communication and organizations: An interpretive approach (pp. 123-146). Upper Saddle River: Sage Publications. Search in Google Scholar

Trombetta, J. J., & Rogers, D. P. (1988). Communication climate, job satisfaction, and organizational commitment: The effects of information adequacy, communication openness, and decision participation. Management Communication Quarterly, 1(4), 494-514. https://doi.org/10.1177%2F089331898800100400310.1177/0893318988001004003 Search in Google Scholar

Van Riel, C. B., & Fombrun, C. J. (2007). Essentials of corporate communication: Implementing practices for effective reputation management. London: Routledge.10.4324/9780203390931 Search in Google Scholar

Verčič, A. T., Verčič, D., & Sriramesh, K. (2012). Internal communication: Definition, parameters, and the future. Public Relations Review, 38, 223-230. https://doi.org/10.1016/j.pubrev.2011.12.01910.1016/j.pubrev.2011.12.019 Search in Google Scholar

Verčič, A. T., & Vokić, N. P. (2017). Engaging employees through internal communication. Public Relations Review, 43(5), 885-893. https://doi.org/10.1016/j.pubrev.2017.04.00510.1016/j.pubrev.2017.04.005 Search in Google Scholar

Verčič, A. T., Vokić N. P., & Ćorić, S. (2007). Internal communication satisfaction questionnaire. Društvena istraživanja: Journal for General Social Issues, 18, 175-202 Search in Google Scholar

Verčič, A. T., Vokić, N. P., & Ćorić, S. (2009). Development of the internal communication satisfaction questionnaire. Zagreb: Faculdade de Economia. Search in Google Scholar

Verčič, A. T., Vokić, N. P., & Ćorić, S. (2017). Engaging employees through internal communication. Public Relations Review, 43, 885-893. https://doi.org/10.1016/j.pubrev.2017.04.00510.1016/j.pubrev.2017.04.005 Search in Google Scholar

Welch, M. (2011). The evolution of the employee engagement concept: Communication implications. Corporate Communications: An International Journal, 16(4), 328-346. https://doi.org/10.1108/1356328111118696810.1108/13563281111186968 Search in Google Scholar

Welch, M. (2012). Appropriateness and acceptability: Employee perspectives of internal communication. Public Relations Review, 38, 246-254. https://doi.org/10.1016/j.pubrev.2011.12.01710.1016/j.pubrev.2011.12.017 Search in Google Scholar

Welch, M., & Jackson, P. R. (2007). Rethinking internal communication: A stakeholder approach. Corporate Communications: An International Journal, 12, 177-198. https://doi.org/10.1108/1356328071074484710.1108/13563280710744847 Search in Google Scholar

Williams, L. J., & Anderson, S. E. (1991). Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behaviors. Journal of Management, 17(3), 601-617. https://doi.org/10.1177%2F01492063910170030510.1177/014920639101700305 Search in Google Scholar

Wright, C. (1995). The management of labour: A history of Australian employers. Melbourne: Oxford University Press. Search in Google Scholar