<abstract xmlns="http://www.w3.org/1999/xhtml">

<p>Business value and social or environmental values can go hand in hand.If companies not only create socio-environmental value by caring for people and our planet, but also drive business value and profit through such initiatives, then CSR or corporate social responsibility can be a source of competitive differentiation and advantage. In such companies, sustainability initiatives are close to the core businesses which leverage the competencies of the company and in line with company values and principles. While some stumbling blacks need to be mastered on the way, many companies have applied this concept successfully. The business value created by CSR initiatives ranges from employee and customer loyalty, positive word of mouth, resilience to negative information about the company and several other coveted business outcomes. 
To integrate CSR successfully, management should be committed to its causes, integrate all stakeholders in the initiatives and communicate about projects in an open, honest and authentic way. Much like other aspects of marketing strategy, there is a need to monitor and measure sustainability efforts to tune activities and insure overall success.
</p>
</abstract>

Business value and social or environmental values can go hand in hand.If companies not only create socio-environmental value by caring for people and our planet, but also drive business value and profit through such initiatives, then CSR or corporate social responsibility can be a source of competitive differentiation and advantage. In such companies, sustainability initiatives are close to the core businesses which leverage the competencies of the company and in line with company values and principles. While some stumbling blacks need to be mastered on the way, many companies have applied this concept successfully. The business value created by CSR initiatives ranges from employee and customer loyalty, positive word of mouth, resilience to negative information about the company and several other coveted business outcomes. 
To integrate CSR successfully, management should be committed to its causes, integrate all stakeholders in the initiatives and communicate about projects in an open, honest and authentic way. Much like other aspects of marketing strategy, there is a need to monitor and measure sustainability efforts to tune activities and insure overall success.

Responsible Marketing: Doing Well by Doing Good

Pietro Ferrero Chair in Sustainability and Director, Center for Sustainable Business at ESMT – European School of Management and Technology, Berlin,

NIM Marketing Intelligence Review

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

{"article-title":"Responsible Marketing: Doing Well by Doing Good"}

Business value and social or environmental values can go hand in hand.If companies not only create socio-environmental value by caring for people and our...

Responsible Marketing: Doing Well by Doing Good

Publié en ligne: 29 avr. 2016

Pages: 8 - 17

DOI: https://doi.org/10.1515/gfkmir-2016-0002

Mots clés
CSR, Corporate Social Responsibility, Shared Value, Sustainability, Stakeholders, Triple Bottom Line

© 2016

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Responsible Marketing: Doing Well by Doing Good

Publié en ligne: 29 avr. 2016

Pages: 8 - 17

DOI: https://doi.org/10.1515/gfkmir-2016-0002

Mots clésCSR, Corporate Social Responsibility, Shared Value, Sustainability, Stakeholders, Triple Bottom Line

© 2016

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Mots clés
CSR, Corporate Social Responsibility, Shared Value, Sustainability, Stakeholders, Triple Bottom Line