Acceso abierto

Examination of the Influence of Website Attributes on Purchase Intentions: Application in the Online Shopping Context

,  y   
24 jul 2025

Cite
Descargar portada

Al-Momani, A. M., Mahmoud, M. A., & Ahmad, M. S. (2019). A Review of Factors Influencing Customer Acceptance of Internet of Things Services. International Journal of Information Systems in the Service Sector (IJISSS), 11(1), 54-67. https://doi.org/10.4018/IJISSS.2019010104Search in Google Scholar

An, S., Choi, Y., & Lee, C.-K. (2021). Virtual travel experience and destination marketing : Effects of sense and information quality on flow and visit intention. Journal of Destination Marketing & Management, 19, 100492. https://doi.org/10.1016/j.jdmm.2020.100492Search in Google Scholar

Anderson, R. E., & Srinivasan, S. S. (2003). E-satisfaction and e-loyalty : A contingency framework. Psychology & Marketing, 20(2), 123-138. https://doi.org/10.1002/mar.10063Search in Google Scholar

Bhattacharya, A., & Srivastava, M. (2020). A Framework of Online Customer Experience : An Indian Perspective: An Indian Perspective. Global Business Review, 21(3), 800-817. https://doi.org/10.1177/0972150918778932Search in Google Scholar

Bilgihan, A., & Bujisic, M. (2015). The effect of website features in online relationship marketing : A case of online hotel booking. Electronic Commerce Research and Applications, 14(4), 222-232. https://doi.org/10.1016/j.elerap.2014.09.001Search in Google Scholar

Brown, J. J., & Reingen, P. H. (1987). Social Ties and Word-of-Mouth Referral Behavior. Journal of Consumer Research, 14(3), 350-362.Search in Google Scholar

Chen, L., Gillenson, M. L., & Sherrell, D. L. (2002). Enticing online consumers : An extended technology acceptance perspective. Information & Management, 39(8), 705-719. https://doi.org/10.1016/S0378-7206(01)00127-6Search in Google Scholar

Csikszentmihalyi, M. (1975). Beyond Boredom and Anxiety. Jossey-Bass Publishers. https://books.google.co.ma/books?id=afdGAAAAMAAJSearch in Google Scholar

Cyr, D. (2008). Modeling Web Site Design Across Cultures : Relationships to Trust, Satisfaction, and E-Loyalty. J. of Management Information Systems, 24, 47-72. https://doi.org/10.2753/MIS0742-1222240402Search in Google Scholar

Cyr, D. (2013). Website Design, Trust and Culture : An Eight Country Investigation. Electronic Commerce Research and Applications, 12. https://doi.org/10.1016/j.elerap.2013.03.007Search in Google Scholar

Davis, F. (1989). Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology. MIS Quarterly, 13(3), 319-340. https://doi.org/10.2307/249008Search in Google Scholar

Denizci Guillet, B., Mattila, A., & Gao, L. (2020). The effects of choice set size and information filtering mechanisms on online hotel booking. International Journal of Hospitality Management, 87, 102379. https://doi.org/10.1016/j.ijhm.2019.102379Search in Google Scholar

Fan, A., Wu, L. (Laurie), Miao, L., & Mattila, A. S. (2020). When does technology anthropomorphism help alleviate customer dissatisfaction after a service failure? – The moderating role of consumer technology self-efficacy and interdependent self-construal. Journal of Hospitality Marketing & Management. https://www.tandfonline.com/doi/abs/10.1080/19368623.2019.1639095Search in Google Scholar

Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of marketing research, 18(1), 39-50.Search in Google Scholar

Gao, W., & Fan, H. (2021). Omni-Channel Customer Experience (In)Consistency and Service Success : A Study Based on Polynomial Regression Analysis. Journal of Theoretical and Applied Electronic Commerce Research, 16, 1997-2013. https://doi.org/10.3390/jtaer16060112Search in Google Scholar

Gerbing, D. W., & Hamilton, J. G. (1996). Viability of exploratory factor analysis as a precursor to confirmatory factor analysis. Structural Equation Modeling: A Multidisciplinary Journal, 3(1), 62-72. https://doi.org/10.1080/10705519609540030Search in Google Scholar

Hahn, S.-E., Sparks, B., Wilkins, H., & Jin, X. (2017). E-service Quality Management of a Hotel Website : A Scale and Implications for Management. Journal of Hospitality Marketing & Management, 26(7), 694-716. https://doi.org/10.1080/19368623.2017.1309612Search in Google Scholar

Herr, P. M., Kardes, F. R., & Kim, J. (1991). Effects of Word-of-Mouth and Product-Attribute Information on Persuasion : An Accessibility-Diagnosticity Perspective. Journal of Consumer Research, 17(4), 454-462.Search in Google Scholar

Hoffman, D. L., & Novak, T. P. (2009). Flow Online : Lessons Learned and Future Prospects. Journal of Interactive Marketing, 23(1), 23-34. https://doi.org/10.1016/j.intmar.2008.10.003Search in Google Scholar

Hsu, C.-L., Chang, K.-C., & Chen, M.-C. (2012). The impact of website quality on customer satisfaction and purchase intention : Perceived playfulness and perceived flow as mediators. Information Systems and E-Business Management, 10(4), 549-570. https://doi.org/10.1007/s10257-011-0181-5Search in Google Scholar

Hwang, J., Park, S., & Woo, M. (2018). Understanding user experiences of online travel review websites for hotel booking behaviours : An investigation of a dual motivation theory. Asia Pacific Journal of Tourism Research, 23(4), 359-372. https://doi.org/10.1080/10941665.2018.1444648Search in Google Scholar

Karimov, F., Brengman, M., & Van Hove, L. (2011). The Effect of Website Design Dimensions on Initial Trust : A Synthesis of the Empirical Literature. Journal of Electronic Commerce Research, 12, 272-301.Search in Google Scholar

Kim, D. J. (2010). An investigation of the effect of online consumer trust on expectation, satisfaction, and post-expectation. Information Systems and E-Business Management, 10(2), 219-240. https://doi.org/10.1007/s10257-010-0136-2Search in Google Scholar

Klaus, P. (2013). The case of Amazon.com : Towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT). Journal of Services Marketing, 27(6), 443-457. https://doi.org/10.1108/JSM-02-2012-0030Search in Google Scholar

Kuppelwieser, V., Klaus, P., Manthiou, A., & Hollebeek, L. (2021). The role of customer experience in the perceived value–word-of-mouth relationship. Journal of Services Marketing, ahead-of-print. https://doi.org/10.1108/JSM-11-2020-0447Search in Google Scholar

Kursunluoglu, E. (2011). Customer Service Effects on Customer Satisfaction and Customer Loyalty : A Field Research in Shopping Centers in Izmir City-Turkey. https://www.semanticscholar.org/paper/Customer-Service-Effects-on-Customer-Satisfaction-%3A-Kursunluoglu/72dd585f91954ef9246963281259ffc17ece02f3Search in Google Scholar

Laros, F. J. M., & Steenkamp, J.-B. E. M. (2005). Emotions in consumer behavior : A hierarchical approach. Journal of Business Research, 58(10), 1437-1445. https://doi.org/10.1016/j.jbusres.2003.09.013Search in Google Scholar

Law, R., & Hsu, C. (2006). Importance of Hotel Website Dimensions and Attributes : Perceptions of Online Browsers and Online Purchasers. Journal of Hospitality and Tourism, 30, 295-312. https://doi.org/10.1177/1096348006287161Search in Google Scholar

Le, T.-T.-Y., & Chen, J.-S. (2022). Impact of Website Interface on Customer Experience and Engagement Intention in Online Hotel Booking. International Journal of Information Systems in the Service Sector, 14, 1-18. https://doi.org/10.4018/IJISSS.287578Search in Google Scholar

Lemon, K. N., & Verhoef, P. C. (2016). Understanding Customer Experience Throughout the Customer Journey. Journal of Marketing, 80(6), 69-96. https://doi.org/10.1509/jm.15.0420Search in Google Scholar

Levy, M., & Weitz, B. A. (2007). Retailing Management. McGraw-Hill/Irwin.Search in Google Scholar

Liao, Z., & Shi, X. (2017). Web functionality, web content, information security, and online tourism service continuance. Journal of Retailing and Consumer Services, 39, 258-263. https://doi.org/10.1016/j.jretconser.2017.06.003Search in Google Scholar

Liaw, G.-F., Kao, H., & Yu, W.-C. (2022). The Influence of User-Generated Content (UGC) on Consumer Purchase Intention. 9(5).Search in Google Scholar

Lleras, C. (2005). Path analysis. Encyclopedia of social measurement, 3(1), 25-30.Search in Google Scholar

McColl-Kennedy, J., & Schneider, U. (2000). Measuring customer satisfaction : Why, what and how? Total Quality Management, 11. https://doi.org/10.1080/09544120050135434 Search in Google Scholar

Mishra, S., Malhotra, G., Chatterjee, R., & Shukla, Y. (2021). Consumer retention through phygital experience in omnichannel retailing : Role of consumer empowerment and satisfaction. Journal of Strategic Marketing, 31, 1-18. https://doi.org/10.1080/0965254X.2021.1985594Search in Google Scholar

Moukrim, A., & Gaber, H. (2024a). The impact of in-store customer experience on customer satisfaction and loyalty : Empirical evidence using structural equation modeling. IJBTSR International Journal of Business and Technology Studies and Research, 5(2), Article 2. https://doi.org/10.5281/zenodo.10526819Search in Google Scholar

Moukrim, A., & Gaber, H. (2024b). The impact of web design on purchase intention in e-commerce websites : The mediating role of online trust. SRMD.fr Scientific Review of Management and Digitalization. https://www.srmd.fr/etudes-recherches/impact-web-design-purchase-intention-e-commerce-websites-mediating-role-online-trustSearch in Google Scholar

No, E., & Kim, J. K. (2015). Comparing the attributes of online tourism information sources. Computers in Human Behavior, 50, 564-575. https://doi.org/10.1016/j.chb.2015.02.063Search in Google Scholar

Nunnally, J. C. (1978). Psychometric Theory (2e édition). McGraw-Hill Inc.,US.Search in Google Scholar

Oliver, R. L. (1997). Satisfaction : A Behavioral Perspective on the Consumer, New York : Mc GrawHill. Peppers D and Rogers, M. 2004. Managing Customer Relationships. Hoboken. New Jersey: John Wiley & Sons. Inc.Search in Google Scholar

Pentina, I., Amialchuk, A., & Taylor, D. (2011). Exploring effects of online shopping experiences on browser satisfaction and e-tail performance. International Journal of Retail & Distribution Management, 39, 742-758. https://doi.org/10.1108/09590551111162248 Search in Google Scholar

Pereira, T., Limberger, Dr. P. F., & Ardigó, Dr. C. M. (2021). The moderating effect of the need for interaction with a service employee on purchase intention in chatbots. Telematics and Informatics Reports, 1-4, 100003. https://doi.org/10.1016/j.teler.2022.100003Search in Google Scholar

Prendergast, G., Ko, D., & Siu Yin, V. Y. (2010). Online word of mouth and consumer purchase intentions. International Journal of Advertising, 29(5), 687-708. https://doi.org/10.2501/S0265048710201427Search in Google Scholar

Ranganathan, C., & Ganapathy, S. (2002). Key dimensions of business-to-consumer web sites. Information & Management, 39(6), 457-465. https://doi.org/10.1016/S0378-7206(01)00112-4Search in Google Scholar

Tien, D. H., Amaya Rivas, A. A., & Liao, Y.-K. (2019). Examining the influence of customer-to-customer electronic word-of-mouth on purchase intention in social networking sites. Asia Pacific Management Review, 24(3), 238-249. https://doi.org/10.1016/j.apmrv.2018.06.003Search in Google Scholar

van Tonder, E., Saunders, S., & De Beer, L. (2020). A simplified approach to understanding customer support and help during self-service encounters. International Journal of Quality & Reliability Management, ahead-of-print. https://doi.org/10.1108/IJQRM-06-2019-0198Search in Google Scholar

Vega-Vazquez, M., Ángeles Revilla-Camacho, M., & J. Cossío-Silva, F. (2013). The value co-creation process as a determinant of customer satisfaction. Management Decision, 51(10), 1945-1953. https://doi.org/10.1108/MD-04-2013-0227Search in Google Scholar

Venkatesh, V., Thong, J. Y. L., & Xu, X. (2012). Consumer Acceptance and Use of Information Technology : Extending the Unified Theory of Acceptance and Use of Technology. MIS Quarterly, 36(1), 157-178. https://doi.org/10.2307/41410412Search in Google Scholar

Voorhees, C., Fombelle, P., Grégoire, Y., Bone, S., Gustafsson, A., Sousa, R., & Walkowiak, T. (2017). Service encounters, experiences and the customer journey : Defining the field and a call to expand our lens. Journal of Business Research, 79. https://doi.org/10.1016/j.jbusres.2017.04.014Search in Google Scholar

Waqas, M., Hamzah, Z., & Salleh, A. (2020). A typology of customer experience with social media branded content : A netnographic study. International Journal of Internet Marketing and Advertising, 14, 184. https://doi.org/10.1504/IJIMA.2020.107661Search in Google Scholar

Wilson, N., & Christella, R. (2019). An Empirical Research of Factors Affecting Customer Satisfaction : A Case of the Indonesian E-Commerce Industry. DeReMa (Development Research of Management): Jurnal Manajemen, 14. https://doi.org/10.19166/derema.v14i1.1108Search in Google Scholar

Ye, B., Barreda, A., Okumus, F., & Nusair, K. (2017). Website interactivity and brand development of online travel agencies in China : The moderating role of age. Journal of Business Research, 99. https://doi.org/10.1016/j.jbusres.2017.09.046Search in Google Scholar

Zhao, W., & Deng, N. (2020). Examining the Channel Choice of Experience-Oriented Customers in Omni-Channel Retailing. International Journal of Information Systems in the Service Sector, 12, 16-27. https://doi.org/10.4018/IJISSS.2020010102Search in Google Scholar