Cost-Effective Service Excellence: Exploring the Relationships Among Restaurants’ Operational Efficiency, Size and Service Quality

Publicado en línea: 30 dic 2019

Páginas: 67 - 81

DOI: https://doi.org/10.2478/jeb-2019-0014

Palabras clave

operational efficiency, service quality, restaurants, SMEs

© 2019 South East European Journal of Economics and Business, published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.