Proposal of the E-Services Quality Scale – Preliminary Results

Publicado en línea: 29 dic 2023

Páginas: 160 - 171

Recibido: 06 nov 2023

Aceptado: 06 dic 2023

DOI: https://doi.org/10.2478/czoto-2023-0018

Palabras clave

e-service, service quality, quality scale, attributes

© 2023 Manuela Ingaldi, published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.