<abstract xmlns="http://www.w3.org/1999/xhtml"><p>The paper presents the use of the Kano model and the questionnaire contained in it to analyze customer preferences in relation to children’s furniture - a travel cot. A representative group of 30 people was created. The survey showed which attributes of the travel cot were assessed by the respondents as must-have, onedimensional, and which are excitement attributes (delighters) and mistakes for them. The study will help design a new travel cot model according to expectations of customers - future parents and parents of young children.</p></abstract>

The paper presents the use of the Kano model and the questionnaire contained in it to analyze customer preferences in relation to children’s furniture - a travel cot. A representative group of 30 people was created. The survey showed which attributes of the travel cot were assessed by the respondents as must-have, onedimensional, and which are excitement attributes (delighters) and mistakes for them. The study will help design a new travel cot model according to expectations of customers - future parents and parents of young children.

Customer Attributes Impact on Perceived Quality of Children’s Furniture - Kano Model

Conference Quality Production Improvement – CQPI

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

The paper presents the use of the Kano model and the questionnaire contained in it to analyze customer preferences in relation to children’s furniture - a...

Customer Attributes Impact on Perceived Quality of Children’s Furniture - Kano Model

Publicado en línea: 27 oct 2020

Páginas: 53 - 59

Recibido: 12 jul 2020

Aceptado: 05 sept 2020

DOI: https://doi.org/10.2478/cqpi-2020-0007

Palabras clave
quality, new product, Kano model, children’s furniture, travel cot

© 2020 Marta Jagusiak-Kocik, published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Customer Attributes Impact on Perceived Quality of Children’s Furniture - Kano Model

Publicado en línea: 27 oct 2020

Páginas: 53 - 59

Recibido: 12 jul 2020

Aceptado: 05 sept 2020

DOI: https://doi.org/10.2478/cqpi-2020-0007

Palabras clavequality, new product, Kano model, children’s furniture, travel cot

© 2020 Marta Jagusiak-Kocik, published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Palabras clave
quality, new product, Kano model, children’s furniture, travel cot