<abstract xmlns="http://www.w3.org/1999/xhtml">Background: Nowadays, organizations try to improve their performance by focusing on the business process orientation (BPO) perspective. This perspective views companies as a mixture of unified business processes. A few methodologies can be used for analysing BPO maturity state. The maturity model shows the level of acceptance of the process-oriented approach in the business practice of a certain company. Recognizing different BPO levels can help companies execute, improve and manage their processes.Objectives: The primary aim of this research is to give a report on BPO maturity of Croatian companies and to stress the importance of key turning points.Methods/Approach: The cluster analysis method was used to analyse the survey results.Results: Croatian companies are currently evolving from the Defined level to the Linked level of BPO maturity.Conclusions: The results of the cluster analysis have shown that companies in Croatia have to improve all key turning points, with a special emphasis on the strategic view.</abstract>

Background: Nowadays, organizations try to improve their performance by focusing on the business process orientation (BPO) perspective. This perspective views companies as a mixture of unified business processes. A few methodologies can be used for analysing BPO maturity state. The maturity model shows the level of acceptance of the process-oriented approach in the business practice of a certain company. Recognizing different BPO levels can help companies execute, improve and manage their processes.Objectives: The primary aim of this research is to give a report on BPO maturity of Croatian companies and to stress the importance of key turning points.Methods/Approach: The cluster analysis method was used to analyse the survey results.Results: Croatian companies are currently evolving from the Defined level to the Linked level of BPO maturity.Conclusions: The results of the cluster analysis have shown that companies in Croatia have to improve all key turning points, with a special emphasis on the strategic view.

An Investigation of Business Process Maturity: Report on Croatian Companies

Business Systems Research Journal

This work is licensed under the Creative Commons Attribution 4.0 International License.

{"article-title":"An Investigation of Business Process Maturity: Report on Croatian Companies"}

Background: Nowadays, organizations try to improve their performance by focusing on the business process orientation (BPO) perspective. This perspective views...

An Investigation of Business Process Maturity: Report on Croatian Companies

Publicado en línea: 29 oct 2020

Páginas: 159 - 165

Recibido: 28 ene 2020

Aceptado: 06 jul 2020

DOI: https://doi.org/10.2478/bsrj-2020-0022

Palabras clave
process management, business maturity, cluster analysis, Croatian companies, turning points

© 2020 Ljubica Milanović Glavan, published by Sciendo

This work is licensed under the Creative Commons Attribution 4.0 International License.

An Investigation of Business Process Maturity: Report on Croatian Companies

Publicado en línea: 29 oct 2020

Páginas: 159 - 165

Recibido: 28 ene 2020

Aceptado: 06 jul 2020

DOI: https://doi.org/10.2478/bsrj-2020-0022

Palabras claveprocess management, business maturity, cluster analysis, Croatian companies, turning points

© 2020 Ljubica Milanović Glavan, published by Sciendo

This work is licensed under the Creative Commons Attribution 4.0 International License.

Palabras clave
process management, business maturity, cluster analysis, Croatian companies, turning points