<abstract xmlns="http://www.w3.org/1999/xhtml">Background: Nowadays, organizations try to improve their performance by focusing on the business process orientation (BPO) perspective. This perspective views companies as a mixture of unified business processes. A few methodologies can be used for analysing BPO maturity state. The maturity model shows the level of acceptance of the process-oriented approach in the business practice of a certain company. Recognizing different BPO levels can help companies execute, improve and manage their processes.Objectives: The primary aim of this research is to give a report on BPO maturity of Croatian companies and to stress the importance of key turning points.Methods/Approach: The cluster analysis method was used to analyse the survey results.Results: Croatian companies are currently evolving from the Defined level to the Linked level of BPO maturity.Conclusions: The results of the cluster analysis have shown that companies in Croatia have to improve all key turning points, with a special emphasis on the strategic view.</abstract>

Background: Nowadays, organizations try to improve their performance by focusing on the business process orientation (BPO) perspective. This perspective views companies as a mixture of unified business processes. A few methodologies can be used for analysing BPO maturity state. The maturity model shows the level of acceptance of the process-oriented approach in the business practice of a certain company. Recognizing different BPO levels can help companies execute, improve and manage their processes.Objectives: The primary aim of this research is to give a report on BPO maturity of Croatian companies and to stress the importance of key turning points.Methods/Approach: The cluster analysis method was used to analyse the survey results.Results: Croatian companies are currently evolving from the Defined level to the Linked level of BPO maturity.Conclusions: The results of the cluster analysis have shown that companies in Croatia have to improve all key turning points, with a special emphasis on the strategic view.

An Investigation of Business Process Maturity: Report on Croatian Companies

Business Systems Research Journal

This work is licensed under the Creative Commons Attribution 4.0 International License.

{"article-title":"An Investigation of Business Process Maturity: Report on Croatian Companies"}

Background: Nowadays, organizations try to improve their performance by focusing on the business process orientation (BPO) perspective. This perspective views...

An Investigation of Business Process Maturity: Report on Croatian Companies

Published Online: Oct 29, 2020

Page range: 159 - 165

Received: Jan 28, 2020

Accepted: Jul 06, 2020

DOI: https://doi.org/10.2478/bsrj-2020-0022

Keywords
process management, business maturity, cluster analysis, Croatian companies, turning points

© 2020 Ljubica Milanović Glavan, published by Sciendo

This work is licensed under the Creative Commons Attribution 4.0 International License.

An Investigation of Business Process Maturity: Report on Croatian Companies

Published Online: Oct 29, 2020

Page range: 159 - 165

Received: Jan 28, 2020

Accepted: Jul 06, 2020

DOI: https://doi.org/10.2478/bsrj-2020-0022

Keywordsprocess management, business maturity, cluster analysis, Croatian companies, turning points

© 2020 Ljubica Milanović Glavan, published by Sciendo

This work is licensed under the Creative Commons Attribution 4.0 International License.

Keywords
process management, business maturity, cluster analysis, Croatian companies, turning points