[1. SR EN ISO 15189:2013. Medical laboratories - Requirements for quality and competence. ASRO, Romania; 2013.]Search in Google Scholar
[2. International Organisation for Standardization/ Technical Specification ISO/TS 22367:2008. Medical laboratories - reduction of error through risk management and continual improvement. Geneva, Switzerland: International Organization for Standardization: 2008.]Search in Google Scholar
[3. Plebani M. Errors in clinical laboratories or errors in laboratory medicine? Clin Chem Lab Med. 2006;44(6):750-9 DOI: 10.1515/CCLM.2006.123.10.1515/CCLM.2006.12316729864]Search in Google Scholar
[4. Nevalainen D, Berte L, Kraft C, Leigh E, Picaso L, Morgan T. Evaluating laboratory performance on quality indicators with the six sigma scale. Arch Pathol Lab Med. 2000;124(4):516-9.10.5858/2000-124-0516-ELPOQI10747306]Search in Google Scholar
[5. Ricós C, García-Victoria M, de la Fuente B. Quality indicators and specifications for the extra-analytical phases in clinical laboratory management. Clin Chem Lab Med. 2004;42(6):578-82. DOI: 10.1515/ CCLM.2004.100.10.1515/CCLM.2004.10015259371]Search in Google Scholar
[6. Plebani M, Ceriotti F, Messeri G, Ottomano C, Pansini N, Bonini P. Laboratory network of excellence: enhancing patient safety and service effectiveness. Clin Chem Lab Med. 2006;44(2):150-60. DOI: 10.1515/ CCLM.2006.028.10.1515/CCLM.2006.02816475899]Search in Google Scholar
[7. Sciacovelli L, Plebani M. The IFCC Working Group on laboratory errors and patient safety. Clin Chim Acta. 2009;404(1):79-85. DOI: 10.1016/j.cca.2009.03.025.10.1016/j.cca.2009.03.02519328194]Search in Google Scholar
[8. Westgard JO, Westgard SA. Developing a Scientific Quality System. Chapter 8. In: Basic Quality Management Systems: Essential for Quality Management in the Medical Laboratory, Westgard QC, Inc., 2014, 105-130.]Search in Google Scholar
[9. International Organization for Standardization. ISO 14971:2007: Medical devices - Application of risk management to medical devices.]Search in Google Scholar
[10. Jiang Y, Jiang H, Ding S, Liu Q. Application of failure mode and effects analysis in a clinical chemistry laboratory. Clin Chim Acta. 2015;448:80-5. DOI: 10.1016/j. cca.2015.06.016.]Search in Google Scholar
[11. Schweikhart SA, Dembe AE. The applicability of Lean and Six Sigma techniques to clinical and translational research. J Investig Med. 2009;57(7):748-55. DOI: 10.2310/JIM.0b013e3181b91b3a.10.2310/JIM.0b013e3181b91b3a283546619730130]Search in Google Scholar
[12. Clinical Laboratory Standards Institute (CLSI). Procedures for the Collection of Diagnostic Blood Specimens by. Venipuncture; Approved Standard - Sixth Edition (Vol. 27 No. 26). CLSI document H3- A6. Clinical Laboratory Standards Institute; Wayne, Pennsylvania, USA: 2007.]Search in Google Scholar
[13. ADR 2015. European Agreement concerning the International Carriage of Dangerous Goods by Road. http://www.unece.org/trans/danger/publi/adr/adr2015/15contentse.html (accessed on 05.01.2016).]Search in Google Scholar
[14. Clinical Laboratory Standards Institute (CLSI). Urinalysis; Approved Guideline - Third Edition. (Vol. 29, No. 4) CLSI document GP16-A3. Clinical Laboratory Standards Institute; Wayne, Pennsylvania, USA: 2009.]Search in Google Scholar
[15. Ehrlich BH. Transactional Six Sigma and Lean Servicing: Leveraging Manufacturing Concepts to Achieve World-Class Service. Boca Raton: St. Lucie Press, 2002. DOI: 10.1201/9781420000337.10.1201/9781420000337]Search in Google Scholar