Ease of use | Was the DL easy to use? Why or why not? |
Organization of information | How do you think about the organization of information on the DL? Why? |
Labeling | Do you think the categories of the DL are clearly labeled? Why or why not? |
Visual appearance | Do you think the DL is visually attractive? Why or why not? |
Content | What do you think about the accuracy of the information on the DL? Why? |
Error correction | Can you recover from mistakes easily? Please give an example. |
Active control | When exploring the site, do you have a lot of control over what you can do? |
Two-way communication | Do you think the DL allows two-way communication between you and the DL? |
Synchronicity | Do you think the DL is fast in responding to your requests? Please give an example. |