<abstract xmlns="http://www.w3.org/1999/xhtml">The aim of the study is to compare the level of innovation of companies introducing innovations with consumer participation with that of other innovative providers of health tourism services. The following hypothesis was formulated: Companies benefiting from the participation of consumers in the process of innovation represent a higher level of innovativeness than other innovative providers of health tourism services.The following methods were used: a comparative analysis, a questionnaire (CAWI and PAPI), a standardized interview, and the ranking method. 461 providers of health tourism services participated in the research.The value and implications of the paper for the economic sciences contribute to the development of innovation theory. The hypothesis has been positively verified. The research shows a much higher level of innovation in companies cooperating with consumers (patients) than that of other respondents.</abstract>

The aim of the study is to compare the level of innovation of companies introducing innovations with consumer participation with that of other innovative providers of health tourism services. The following hypothesis was formulated: Companies benefiting from the participation of consumers in the process of innovation represent a higher level of innovativeness than other innovative providers of health tourism services.The following methods were used: a comparative analysis, a questionnaire (CAWI and PAPI), a standardized interview, and the ranking method. 461 providers of health tourism services participated in the research.The value and implications of the paper for the economic sciences contribute to the development of innovation theory. The hypothesis has been positively verified. The research shows a much higher level of innovation in companies cooperating with consumers (patients) than that of other respondents.

Consumer participation in the health tourism innovation process

Bialystok University of Technology, Faculty of Management, Department of Tourist Economy,

Engineering Management in Production and Services

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

{"article-title":"Consumer participation in the health tourism innovation process"}

The aim of the study is to compare the level of innovation of companies introducing innovations with consumer participation with that of other innovative...

Consumer participation in the health tourism innovation process

Publicado en línea: 27 ene 2017

Páginas: 28 - 38

Recibido: 05 feb 2016

Aceptado: 30 oct 2016

DOI: https://doi.org/10.1515/emj-2016-0030

Palabras clave
innovation, process of innovation, consumers, health, tourism

© 2016 Elżbieta Szymańska, published by De Gruyter Open

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Consumer participation in the health tourism innovation process

Publicado en línea: 27 ene 2017

Páginas: 28 - 38

Recibido: 05 feb 2016

Aceptado: 30 oct 2016

DOI: https://doi.org/10.1515/emj-2016-0030

Palabras claveinnovation, process of innovation, consumers, health, tourism

© 2016 Elżbieta Szymańska, published by De Gruyter Open

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Palabras clave
innovation, process of innovation, consumers, health, tourism