<abstract xmlns="http://www.w3.org/1999/xhtml">The aim of the study is to compare the level of innovation of companies introducing innovations with consumer participation with that of other innovative providers of health tourism services. The following hypothesis was formulated: Companies benefiting from the participation of consumers in the process of innovation represent a higher level of innovativeness than other innovative providers of health tourism services.The following methods were used: a comparative analysis, a questionnaire (CAWI and PAPI), a standardized interview, and the ranking method. 461 providers of health tourism services participated in the research.The value and implications of the paper for the economic sciences contribute to the development of innovation theory. The hypothesis has been positively verified. The research shows a much higher level of innovation in companies cooperating with consumers (patients) than that of other respondents.</abstract>

The aim of the study is to compare the level of innovation of companies introducing innovations with consumer participation with that of other innovative providers of health tourism services. The following hypothesis was formulated: Companies benefiting from the participation of consumers in the process of innovation represent a higher level of innovativeness than other innovative providers of health tourism services.The following methods were used: a comparative analysis, a questionnaire (CAWI and PAPI), a standardized interview, and the ranking method. 461 providers of health tourism services participated in the research.The value and implications of the paper for the economic sciences contribute to the development of innovation theory. The hypothesis has been positively verified. The research shows a much higher level of innovation in companies cooperating with consumers (patients) than that of other respondents.

Consumer participation in the health tourism innovation process

Bialystok University of Technology, Faculty of Management, Department of Tourist Economy,

Engineering Management in Production and Services

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

{"article-title":"Consumer participation in the health tourism innovation process"}

The aim of the study is to compare the level of innovation of companies introducing innovations with consumer participation with that of other innovative...

Consumer participation in the health tourism innovation process

Published Online: Jan 27, 2017

Page range: 28 - 38

Received: Feb 05, 2016

Accepted: Oct 30, 2016

DOI: https://doi.org/10.1515/emj-2016-0030

Keywords
innovation, process of innovation, consumers, health, tourism

© 2016 Elżbieta Szymańska, published by De Gruyter Open

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Consumer participation in the health tourism innovation process

Published Online: Jan 27, 2017

Page range: 28 - 38

Received: Feb 05, 2016

Accepted: Oct 30, 2016

DOI: https://doi.org/10.1515/emj-2016-0030

Keywordsinnovation, process of innovation, consumers, health, tourism

© 2016 Elżbieta Szymańska, published by De Gruyter Open

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Keywords
innovation, process of innovation, consumers, health, tourism