<abstract xml:lang="en" xmlns="http://www.w3.org/1999/xhtml">Satisfying customers and other groups of interest is the key output of relationship marketing. This paper presents the parts of the research that had been carried out by the first quarter of 2008 which included 84 quality management (QM) certified companies and 37 experts from Republic of Serbia. The goals of the research, related to this article, were: firstly, to explain customer satisfaction from the standpoint of relationship marketing concept; secondly, to show that relationship marketing concept is/can be accepted and implemented in QM certified Serbian companies - in order to integrate customer satisfaction and realionship marketing in QM concept.</abstract>

Customer Satisfaction and Acceptance of Relationship Marketing Concept: An Exploratory Study in QM Certified Serbian Companies

<abstract xml:lang="en" xmlns="http://www.w3.org/1999/xhtml">Unemployment has become more and more pressing matter nowadays. Governments all across the world are implementing policies to increase the employment rates back to the levels before the economic downturn. One of the most important policies implemented by countries governments were employment subsidies, which means that companies got government funding when employing and also that private citizens had the possibility for entrepreneurship stimulus packages. The scope of our study was to determine how the gross domestic product and the government's subsidizing on a country's level affect the number of unemployed on a country level. We have conducted the empirical part of our study on the case of Slovenia and found out that gross domestic product has a bigger effect on the number of unemployed than government's subsidies.</abstract>

Faculty of Economics, University of Ljubljana, Kardeljeva ploščad 17, 1000 Ljubljana, Slovenia

Faculty of Organizational Sciences, University of Maribor, Kidričeva cesta 55a, 4000 Kranj, Slovenia

Unemployment and Goverment's Subsidizing

<abstract xml:lang="en" xmlns="http://www.w3.org/1999/xhtml">In this paper we analyse the behaviour of the LJSEX, the main index of the Ljubljana Stock Exchange, in the period from January 2000 till May 2010. More precisely, we test for the presence of bubbles and antibubbles and try to determine whether or not a bubble could have been predicted (both the formation and the date of the bubble burst). Second, we also employ techniques used to model antibubbles to forecast the future behaviour of the LJSE index. Besides modelling index dynamics for the aforementioned period, we also seek to determine the factors that led to the bubble forming and later bursting. We find that the bubble could have been forecasted at least several months in advance. On the other hand, a very precise date of the crash seems harder to identify. By more closely analysing the interplay between interest rates, credit activity and the LJSEX, we conclude that there is a clear connection between decreasing interest rates, increased credit activity and the formation of a stock bubble. If there is a clear correlation between the early phase of a bubble and increased credit activity of the banking sector, the link between the end of the bubble and the restriction of credit activity is less pronounced. By fitting the extended antibubble model from (Johansen 1999a) we obtain the values of parameters that give us some indication of the future behaviour of the LJSEX. Based on these results we conclude that in the next few years we are likely to experience a period of increased volatility with no clear increasing or decreasing growth pattern.</abstract>

Testing the Sustainability of Growth of the LJSEX in the January 2000 to May 2010 period

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Volume 44 (2011): Issue 2 (March 2011)

Customer Satisfaction and Acceptance of Relationship Marketing Concept: An Exploratory Study in QM Certified Serbian Companies

Unemployment and Goverment's Subsidizing

Testing the Sustainability of Growth of the LJSEX in the January 2000 to May 2010 period

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