Arguments between users. | Friendly reminders about discussion tone. |
Criticism towards other users, topics, or interviewees in the published journalistic product or the media organisation. | Friendly reminders about discussion tone, acknowledgement of negative criticism, facts-based clarifications. |
Questions/corrections about the journalistic product or media organisation activities. | Facts-based clarifications, and a respectful tone, sincerity, and honesty in responses and corrections. |
Uncivility, hate speech, or dark participation in user-generated comments. |
Minor problem. Some degree of uncivil content present in threads. Hate speech not present. |
Disrespectful or mean-spirited comments hamper user participation or interactivity. |
Lack of citizen representativeness among active commenters. |
Major problem. Certain age and gender groups dominate discussions. Certain individuals repeat and argue in similar ways across threads. |
A majority of citizens see discussions as biased and repetitive, and irrelevant for them. |
Lack of time or economical resources for journalistic moderation of discussion threads. |
Major problem. Organisation size requires prioritisation. Moderation not prioritised in relation to other news production tasks. |
Pre-publication moderation and post-publication interaction toward sustainable discussions suffer. Lack of peer support creates discrepancies in moderation decisions between co-workers. |