The Effect of Mentoring on Employee Job Performance in the Nigerian Service Sector

1. Allen, T. D. (2007). Mentoring Relationships from the Perspective of the Mentor in B. R. Ragins & K. E. Kram (Eds.). The Handbook of Mentoring at Work: Theory, Research and Practice. – Thousand Oaks, CA: Sage Publication.Search in Google Scholar

2. Allen, T. D., Eby, L. T. (2011). The Blackwell Handbook of Mentoring: A Multiple Perspectives Approach. – New York: Wiley-Blackwell.Search in Google Scholar

3. Armstrong, M. (2009). Armstrong’s Handbook of Human Resource Management Practice. 11^th Edition. – Kogan Page Limited, London.Search in Google Scholar

4. Barkham, J. (2005). Reflections and Interpretations on Life in Academia: A Mentee Speaks // Mentoring and Tutoring. Vol. 13, pp. 331–344.10.1080/13611260500177468Search in Google Scholar

5. Bozeman, B., Feeney, M. K. (2007). Toward a Useful Theory of Mentoring: A Conceptual Analysis and Critique // Administrative and Society. Vol. 39, No. 6, pp. 719–739.10.1177/0095399707304119Search in Google Scholar

6. Callanan, G., Greenhaus, J. (2008). The Baby Boom Generation and Career Management: A Call to Action. Advances in Developing Human Resources, Vol. 10, No. 1, pp. 70–85. doi: 10.1177/152342230731011310.1177/1523422307310113Search in Google Scholar

7. Cherono, V., Towett, D. K., Njeje, D. (2016). Influence of Mentorship Practices on Employee Performance in Small Manufacturing Firms in Garissa country, Kenya // European Journal of Business and Management. Vol. 8, No. 8, pp. 151–160. Internet access: https://www.iiste.org/Journals/index.php/EJBM/article/view/29703Search in Google Scholar

8. Colquitt, J. A., Baer, M. D., Long, D. M., Halvorsen-Ganepola, M. D. (2014). Scale Indicators of Social Exchange Relationships: A Comparison of Relative Content Validity // Journal of Applied Psychology. Vol. 99, No. 4, pp. 599–618.10.1037/a0036374Search in Google Scholar

9. Donohoe, A. (2019). Employee Performance Definition. Internet access: https://bizfluent.com/facts-7218608-employee-performance-definition.htmlSearch in Google Scholar

10. Godshalk, V. M., Sosik, J. J. (2007). Mentoring and Leadership: Standing at The Crossroads of Theory, Research, and Practice // The Handbook of Mentoring at Work: Theory, Research and Practice edited by Ragins, B. R. Kram, K. E. Los Angeles: Sage Publications, pp. 149–178.10.4135/9781412976619.n6Search in Google Scholar

11. Griffin, L. L., Ayers, S. F. (2005). Chapter 1: Introduction: The Roles and Process of Mentoring // Journal of Teaching in Physical Education. Vol. 24, pp. 297–301.10.1123/jtpe.24.4.297Search in Google Scholar

12. Herman, H. M. T., Huang, X., Lam, W. (2013). Why Does Transformational Leadership Matter for Employee Turnover? A Multi-Foci Social Exchange Perspective // The Leadership Quarterly. Vol. 24, No. 5, pp. 763–776.10.1016/j.leaqua.2013.07.005Search in Google Scholar

13. Izlem, G. (2017). From Mentoring to Career Satisfaction: The Roles of Distributive Justice and Organizational Commitment // Journal of Management and Strategy. Vol. 8, No. 1, pp. 61–73. Internet access: https://www.researchgate.net/publication/313843888_From_Mentoring_to_Career_Satisfaction_The_Roles_of_Distributive_Justice_and_Organizational_Commitment10.5430/jms.v8n1p61Search in Google Scholar

14. Joiner, T. A., Bartram, T., Garreffa, T. (2004). The Effects of Mentoring on Perceived Career Success, Commitment and Turnover Intentions // The Journal of American Academy of Business, Vol. 5, pp. 164–170.Search in Google Scholar

15. Karakas, F. (2010). Spirituality and Performance in Organizations: A Literature Review // Journal of Business Ethics. Vol. 94, No. 1, pp. 89–106.10.1007/s10551-009-0251-5Search in Google Scholar

16. Mayfield, J., Mayfield, M. (2007). The Effects of Leader Communication on a Worker’s Intent to Stay: An Investigation Using Structural Equation Modelling. Human Performance. Vol. 20, No. 2, pp. 85–102. doi: 10.1080/0895928070133201810.1080/08959280701332018Search in Google Scholar

17. Mba, O. A., Godday, R. L. (2015). Impact of Coaching and Mentoring in the Nigeria Liquefied Natural Gas Company Limited, Bonny // European Journal of Sustainable Development. Vol. 4, No. 1, pp. 85–100. doi: 10.14207/ejsd.2015.v4n1p8510.14207/ejsd.2015.v4n1p85Search in Google Scholar

18. Mittal, M., Upamannyu, N. K. (2017). Examining the Influence of Mentoring on Organizational Commitment and Performance. Internet access: https://www.researchgate.net/publication/318819085_Examining_the_Influence_of_Mentoring_on_Organizational_Commitment_and_PerformanceSearch in Google Scholar

19. Moorhead, G., Griffin, R. W. (2004). Organisational Behaviour: Managing People and Organisations. Houghton Mifflin Company. – U.S.A: Boston.Search in Google Scholar

20. Mundia, C. N., Iravo, M. (2014). Role of Mentoring Programs on the Employee Performance in Organisations: A Survey of Public University in Nyericounty, Kenya // International Journal of Academic Research in Business and Social Sciences, Vol. 4, No. 8, pp. 393–412. doi: 10.6007/IJARBSS/v4-i8/111010.6007/IJARBSS/v4-i8/1110Search in Google Scholar

21. Murray, M. (2006). Innovations in Performance Improvement with Mentoring. Handbook of Human Performance Technology. – San Francisco: Pfeiffer, pp. 455–477.Search in Google Scholar

22. Nkomo, M. W., Wellington, D. T., Clinton, O. A. (2018). Influences of Mentoring Functions on Job Satisfaction and Organizational Commitment of Graduate Employees. Advances in Intelligent Systems and Computing, pp. 197–206. doi: 10.1007/978-3-319-60018 - 5_2010.1007/978-3-319-60018-5_20Search in Google Scholar

23. Ofobruku, S. A., Nwakoby, N. P. (2015). Effects of Mentoring on Employees’ Performance in Selected Family Business in Abuja, Nigeria // Singaporean Journal of Business Economics and Management Studies. Vol. 4, No. 9, pp. 29–50. Internet access: https://www.researchgate.net/publication/327100559_Effects_of_Mentoring_on_Employees’_Performance_in_Selected_Family_Business_in_Abuja_Nigeria10.12816/0019684Search in Google Scholar

24. Pertin, R. D. (2011). Mentoring: A Business Strategy That Works Ebook: Rene D. Pertin Management Mentors Inc.Search in Google Scholar

25. Peterson, D. B., Hicks, M. D. (2010). The Leader as Coach: Strategies for Coaching and Developing Others. – Minneapolis, MN: Personnel Decisions.Search in Google Scholar

26. Ragins, B. R., Scandura, T. A. (1999). Burden or Blessing? Expected Costs and Benefits of Being a Mentor // Journal of Organizational Behavior. Vol. 20, pp. 493–509.10.1002/(SICI)1099-1379(199907)20:4<493::AID-JOB894>3.0.CO;2-TSearch in Google Scholar

27. Ramesh, N. (2015). Effects of Coaching and Mentoring on Employee Performance in the UK Hotel Industry // International Journal of Sciences and Management. Vol. 2, No. 2, pp. 123–138. doi: 10.3126/ijssm.v2i2.1232310.3126/ijssm.v2i2.12323Search in Google Scholar

28. Ratnawat, R., Jha, P. C. (2014). Impact of Job Related Stress on Employee Performance: A Review and Research Agenda // Journal of Business and Management. Vol. 16, No. 11, pp. 1–6.10.9790/487X-161150106Search in Google Scholar

29. Rogers, A., Taylor, A. (1997). Intergenerational Mentoring: A Viable Strategy for Mentoring the Needs of Vulnerable Youth // Journal of Gerontological Social Work. Vol. 28, No. 1–2, pp. 124–140.10.1300/J083v28n01_15Search in Google Scholar

30. Shea, S. (2007). A Good Mentor has Helped me to Realise my Potentials as a Nurse // Nursing Standard. Vol. 21, No. 20, pp. 27–37.Search in Google Scholar