<abstract xmlns="http://www.w3.org/1999/xhtml">

<p>Transport companies, whose activities have a significant impact on the economy of the whole of Europe, constantly face new market challenges. The high demand for transport services, even in the time of the Covid-19 pandemic, and the introduction of new regulations by the European Union authorities mean that these enterprises have to increase their efforts on competitive foreign markets. Telematics systems play a crucial role in this battle as they enable the acquisition and processing of data characterizing processes in road transport. In this article, the author undertakes the issue of logistic indicators in theoretical frames, as well as their classification and characteristics as the main source of information about processes. This is followed by the analysis of data obtained from a transport company using a telematics system to manage transport processes in the context of ensuring the quality of services. The aim of the study is to demonstrate the significance of selected logistics indicators in terms of improving the quality of transport services. Statistical analysis is used to study the relationships and impact of individual measures in 2019-2020 as a forecasting tool. The result of the research is finding an appropriate link between the measures and using this knowledge as an opportunity to improve the quality of services.</p>
</abstract>

Transport companies, whose activities have a significant impact on the economy of the whole of Europe, constantly face new market challenges. The high demand for transport services, even in the time of the Covid-19 pandemic, and the introduction of new regulations by the European Union authorities mean that these enterprises have to increase their efforts on competitive foreign markets. Telematics systems play a crucial role in this battle as they enable the acquisition and processing of data characterizing processes in road transport. In this article, the author undertakes the issue of logistic indicators in theoretical frames, as well as their classification and characteristics as the main source of information about processes. This is followed by the analysis of data obtained from a transport company using a telematics system to manage transport processes in the context of ensuring the quality of services. The aim of the study is to demonstrate the significance of selected logistics indicators in terms of improving the quality of transport services. Statistical analysis is used to study the relationships and impact of individual measures in 2019-2020 as a forecasting tool. The result of the research is finding an appropriate link between the measures and using this knowledge as an opportunity to improve the quality of services.

The importance of telematic information and logistics indicators for the management of the quality of transport services

Production Engineering Archives

This work is licensed under the Creative Commons Attribution-ShareAlike 4.0 International License.

Transport companies, whose activities have a significant impact on the economy of the whole of Europe, constantly face new market challenges. The high demand...

The importance of telematic information and logistics indicators for the management of the quality of transport services

Published Online: Sep 06, 2021

Page range: 176 - 183

Received: May 18, 2021

Accepted: Jun 30, 2021

DOI: https://doi.org/10.30657/pea.2021.27.23

Keywords
information management, transport, service quality, telematics

© 2021 Robert Sałek, published by Sciendo

This work is licensed under the Creative Commons Attribution-ShareAlike 4.0 International License.

The importance of telematic information and logistics indicators for the management of the quality of transport services

Published Online: Sep 06, 2021

Page range: 176 - 183

Received: May 18, 2021

Accepted: Jun 30, 2021

DOI: https://doi.org/10.30657/pea.2021.27.23

Keywordsinformation management, transport, service quality, telematics

© 2021 Robert Sałek, published by Sciendo

This work is licensed under the Creative Commons Attribution-ShareAlike 4.0 International License.

Keywords
information management, transport, service quality, telematics