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Journals
Organizacija
Volume 41 (2008): Issue 5 (September 2008)
Open Access
Organisational Effectiveness and Customer Satisfaction
Milan Ambrož
Milan Ambrož
and
Martina Praprotnik
Martina Praprotnik
| Dec 18, 2008
Organizacija
Volume 41 (2008): Issue 5 (September 2008)
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Published Online:
Dec 18, 2008
Page range:
161 - 173
DOI:
https://doi.org/10.2478/v10051-008-0018-2
Keywords
organisational effectiveness
,
customer satisfaction
,
customer complexity
,
service orientation
,
survival
,
adaptability
This content is open access.
Milan Ambrož
Institut za samorazvoj d.o.o., Kidričeva 75a, 4220 Škofja Loka, Slovenija
Martina Praprotnik
Kropa 95, 4245 Kropa, Slovenija