[
S. Khursheed and F. Kidwai, “Post COVID-19 Access-Egress Attributes for Urban Metro Transit Users in Delhi,” Journal of Applied Engineering Sciences, vol. 12, pp. 53–60, May 2022, doi: 10.2478/jaes-2022-0009.
]Search in Google Scholar
[
S. Khursheed and F. A. Kidwai, “Evaluation of Users Approbation Indicators of Delhi Metro,” in Lecture Notes in Civil Engineering, Nov. 2022. Accessed: Oct. 22, 2023. [Online]. Available: https://trid.trb.org/view/2113432
]Search in Google Scholar
[
N. Seth, S. G. Deshmukh, and P. Vrat, “Service quality models: A review,” International Journal of Quality & Reliability Management, vol. 22, pp. 913–949, Dec. 2005, doi: 10.1108/02656710510625211.
]Search in Google Scholar
[
T. Khattar, Customer satisfaction research on Delhi Metro services. 2023. doi: 10.13140/RG.2.2.21441.53600.
]Search in Google Scholar
[
“Delhi Metro: What is DMRC’s Customer Satisfaction Survey? Know its aim, importance, and how to participate,” Financialexpress. Accessed: Oct. 26, 2023. [Online]. Available: https://www.financialexpress.com/business/infrastructure-delhi-metro-what-is-dmrcs-customer-satisfaction-survey-know-its-aim-importance-and-how-to-participate-3172870/
]Search in Google Scholar
[
“Delhi Metro,” Wikipedia. Oct. 26, 2023. Accessed: Oct. 27, 2023. [Online]. Available: https://en.wikipedia.org/w/index.php?title=Delhi_Metro&oldid=1182027026
]Search in Google Scholar
[
H. Balasubramanian, “Magenta line metro route in Delhi,” Housing News. Accessed: Oct. 27, 2023. [Online]. Available: https://housing.com/news/magenta-line-delhi-metro/
]Search in Google Scholar
[
J. Mandhani, J. K. Nayak, and M. Parida, “Should I Travel by Metro? Analyzing the Service Quality Perception of Elderly and Physically Disabled Passengers in Delhi, India,” Transportation Research Record, vol. 2677, no. 9, pp. 265–278, Sep. 2023, doi: 10.1177/03611981231158650.
]Search in Google Scholar
[
M. Swami and M. Parida, “Comparative Appraisal of Metro Stations in Delhi Using Data Envelopment Analysis in a Multimodal Context,” Journal of Public Transportation, vol. 18, no. 3, pp. 29–51, Jul. 2015, doi: 10.5038/2375-0901.18.3.3.
]Search in Google Scholar
[
“How do you define and measure service quality in your field?” Accessed: Oct. 29, 2023. [Online]. Available: https://www.linkedin.com/advice/0/how-do-you-define-measure-service-quality-your-field
]Search in Google Scholar
[
S. Khursheed and F. Ahmad Kidwai, “Post-COVID-19 performance evaluation of urban metro transit system in Delhi and influence on access mode,” Case Study on Transport Policy, vol. 10, no. 3, pp. 1862–1871, Sep. 2022, doi: 10.1016/j.cstp.2022.07.015.
]Search in Google Scholar
[
K. Randheer, A. A. AL-Motawa, and P. V. J, “Measuring Commuters’ Perception on Service Quality Using SERVQUAL in Public Transportation,” International Journal of Marketing Studies, vol. 3, no. 1, 2011, Accessed: Oct. 29, 2023. [Online]. Available: https://www.academia.edu/30353691/Measuring_Commuters_Perception_on_Service_Quality_Using_SERVQUAL_in_Delhi_Metro
]Search in Google Scholar
[
B. B. Majumdar, D. Dissanayake, A. S. Rajput, Y. Q. Saw, and P. K. Sahu, “Prioritizing Metro Service Quality Attributes to Enhance Commuter Experience: TOPSIS Ranking and Importance Satisfaction Analysis Methods,” Transportation Research Record, vol. 2674, no. 6, pp. 124–139, Jun. 2020, doi: 10.1177/0361198120917972.
]Search in Google Scholar
[
J. Mandhani, J. K. Nayak, and M. Parida, “Interrelationships among service quality factors of Metro Rail Transit System: An integrated Bayesian networks and PLS-SEM approach,” Transportation Research Part A: Policy and Practice, vol. 140, pp. 320–336, Oct. 2020, doi: 10.1016/j.tra.2020.08.014.
]Search in Google Scholar
[
J. Mandhani, J. K. Nayak, and M. Parida, “Establishing service quality interrelations for Metro rail transit: Does gender really matter?,” Transportation Research Part D: Transport and Environment, vol. 97, p. 102888, Aug. 2021, doi: 10.1016/j.trd.2021.102888.
]Search in Google Scholar
[
M.-P. Xie and W.-Y. Zhao, “The analysis of customers’ satisfaction degree based on decision tree model,” Aug. 2010, pp. 2928–2931. doi: 10.1109/FSKD.2010.5569280.
]Search in Google Scholar
[
Y. Yang, F. Yi, C. Deng, and G. Sun, “Performance Analysis of the CHAID Algorithm for Accuracy,” Mathematics, vol. 11, no. 11, Art. no. 11, Jan. 2023, doi: 10.3390/math11112558.
]Search in Google Scholar
[
Ch. R. Sekhar, Minal, and E. Madhu, “Mode Choice Analysis Using Random Forrest Decision Trees,” Transportation Research Procedia, vol. 17, pp. 644–652, Jan. 2016, doi: 10.1016/j.trpro.2016.11.119.
]Search in Google Scholar
[
J. Ali, R. Khan, N. Ahmad, and I. Maqsood, “Random Forests and Decision Trees,” vol. 9, no. 5, 2012.
]Search in Google Scholar
[
Khursheed, S., & Kidwai, F. A. (2023). Post COVID performance evaluation of Delhi metro. 060008. https://doi.org/10.1063/5.0154102
]Search in Google Scholar
