<abstract xmlns="http://www.w3.org/1999/xhtml">

<p>This article proposes a multilevel bike-sharing assessment framework based on the concept of public value. This approach makes it possible to combine customer satisfaction with the transport service system with determinants of demand for bicycle services in the form of value. The framework aims to evaluate the parameters of public bike systems (PBS) that determine user value, and that co-create user value, system value, and social and ecological value, to identify the characteristics of the bicycle that need improvement in order to meet users’ needs and optimize quality. The framework uses empirical verification through satisfaction surveys of PBS users in Lodz, Poland. The results of the study were subjected to factor analysis, which revealed four groups of factors that satisfy public bike users: (1) impact on the health, environment, mobility and traffic in the city, (2) reliability, and comfort, (3) intramodality, (4) price and technical availability.</p>
</abstract>

This article proposes a multilevel bike-sharing assessment framework based on the concept of public value. This approach makes it possible to combine customer satisfaction with the transport service system with determinants of demand for bicycle services in the form of value. The framework aims to evaluate the parameters of public bike systems (PBS) that determine user value, and that co-create user value, system value, and social and ecological value, to identify the characteristics of the bicycle that need improvement in order to meet users’ needs and optimize quality. The framework uses empirical verification through satisfaction surveys of PBS users in Lodz, Poland. The results of the study were subjected to factor analysis, which revealed four groups of factors that satisfy public bike users: (1) impact on the health, environment, mobility and traffic in the city, (2) reliability, and comfort, (3) intramodality, (4) price and technical availability.

A Public Value-Based, Multilevel Evaluation Framework to Examine Public Bike-Sharing Systems. Implications for Cities’ Sustainable Transport Policies

Transport and Telecommunication Journal

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

This article proposes a multilevel bike-sharing assessment framework based on the concept of public value. This approach makes it possible to combine customer...

A Public Value-Based, Multilevel Evaluation Framework to Examine Public Bike-Sharing Systems. Implications for Cities’ Sustainable Transport Policies

Published Online: Apr 30, 2022

Page range: 180 - 194

DOI: https://doi.org/10.2478/ttj-2022-0016

Keywords
public bike-sharing system, multilevel evaluation framework, public economy, public value, public services

© 2022 Aldona Podgórniak-Krzykacz et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

A Public Value-Based, Multilevel Evaluation Framework to Examine Public Bike-Sharing Systems. Implications for Cities’ Sustainable Transport Policies

Published Online: Apr 30, 2022

Page range: 180 - 194

DOI: https://doi.org/10.2478/ttj-2022-0016

Keywordspublic bike-sharing system, multilevel evaluation framework, public economy, public value, public services

© 2022 Aldona Podgórniak-Krzykacz et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Keywords
public bike-sharing system, multilevel evaluation framework, public economy, public value, public services