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Investigating the Impact of Commitment, Satisfaction, and Loyalty of Employees on Providing High-Quality Service to Customer

Majid Esmaeilpour

Esmaeilpour, Majid

and

Mohammad Ranjbar

Ranjbar, Mohammad

May 08, 2018

Investigating the Impact of Commitment, Satisfaction, and Loyalty of Employees on Providing High-Quality Service to Customer's Cover Image

Studies in Business and Economics

Volume 13 (2018): Issue 1 (April 2018)

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Published Online: May 08, 2018

Page range: 41 - 57

DOI: https://doi.org/10.2478/sbe-2018-0004

Keywords
Job satisfaction, Organizational commitment, Organizational loyalty, Quality of service, Ports and Maritime Organization in Bushehr province

© 2018 Esmaeilpour Majid et al., published by De Gruyter Open

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Language:: English

Publication timeframe:: 3 times per year
Journal Subjects:: Business and Economics, Business Management, Management Accounting, Financial Controlling, Cost Calculation, Investment, Management, Organization, Corporate Governance, Business Development, Change Management, Cooperation, Entrepreneurship

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