The importance of implementing the quality management system and using quality strategies to improve the quality of medical services and increase customer satisfaction

Published Online: Dec 31, 2021

Page range: 1150 - 1161

DOI: https://doi.org/10.2478/picbe-2021-0107

Keywords

quality, quality management, customer satisfaction, quality strategies, marketing research

© 2021 Anca Madar et al., published by Sciendo

This work is licensed under the Creative Commons Attribution 4.0 International License.