<abstract xmlns="http://www.w3.org/1999/xhtml"><bold>Background and Purpose:</bold> This article refers to the relation between information technology (IT) reliability and types of innovations. The main objective of the article is to identify the role of reliability of IT (mainly information reliability) in shaping organization ability to develop different types of innovations, according to Oslo Manual.<bold>Design/Methodology/Approach:</bold> Theoretical concept of IT reliability is proposed as a one of innovation determinants. Authors proposed four hypotheses and developed a questionnaire to measure the relation between four types of innovation (product, process, organizational and marketing) and IT reliability. The hypotheses were verified using data collected in 2017 from 400 SMEs operating in Poland.<bold>Results:</bold> Information reliability as the whole notion is statistically significantly correlated with all four types of innovation in organization. Searchability, accuracy and relevance of information have significant relation with product, process, organizational and marketing innovation.<bold>Conclusion:</bold> The performed empirical research should be treated as the first step of the analysis of innovation determinants, however allowing to draw a set of conclusions useful for the development of next steps of the study.</abstract>

Background and Purpose: This article refers to the relation between information technology (IT) reliability and types of innovations. The main objective of the article is to identify the role of reliability of IT (mainly information reliability) in shaping organization ability to develop different types of innovations, according to Oslo Manual.Design/Methodology/Approach: Theoretical concept of IT reliability is proposed as a one of innovation determinants. Authors proposed four hypotheses and developed a questionnaire to measure the relation between four types of innovation (product, process, organizational and marketing) and IT reliability. The hypotheses were verified using data collected in 2017 from 400 SMEs operating in Poland.Results: Information reliability as the whole notion is statistically significantly correlated with all four types of innovation in organization. Searchability, accuracy and relevance of information have significant relation with product, process, organizational and marketing innovation.Conclusion: The performed empirical research should be treated as the first step of the analysis of innovation determinants, however allowing to draw a set of conclusions useful for the development of next steps of the study.

Information Technology Reliability in Shaping Organizational Innovativeness of SMEs

Wrocław University of Science and Technology

Faculty of Computer Science and Management

Organizacija

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Background and Purpose: This article refers to the relation between information technology (IT) reliability and types of innovations. The main objective of the...

Information Technology Reliability in Shaping Organizational Innovativeness of SMEs

Published Online: Jul 09, 2019

Page range: 143 - 154

Received: Sep 14, 2018

Accepted: May 15, 2019

DOI: https://doi.org/10.2478/orga-2019-0010

Keywords
management, information technology, IT reliability, types of innovation

© 2019 Katarzyna Tworek et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Information Technology Reliability in Shaping Organizational Innovativeness of SMEs

Published Online: Jul 09, 2019

Page range: 143 - 154

Received: Sep 14, 2018

Accepted: May 15, 2019

DOI: https://doi.org/10.2478/orga-2019-0010

Keywordsmanagement, information technology, IT reliability, types of innovation

© 2019 Katarzyna Tworek et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Keywords
management, information technology, IT reliability, types of innovation