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Organizacija
Volume 47 (2014): Issue 3 (August 2014)
Open Access
Managing Customer Participation and Customer Interactions in Service Delivery: the Case of Museums and Educational Services
Marlene Amorim
Marlene Amorim
,
Maria João Rosa
Maria João Rosa
and
Sandra Santos
Sandra Santos
| Aug 22, 2014
Organizacija
Volume 47 (2014): Issue 3 (August 2014)
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Article Category:
Special Theme: Application of Quality Management
Published Online:
Aug 22, 2014
Page range:
166 - 175
Received:
Sep 06, 2013
Accepted:
Jul 29, 2014
DOI:
https://doi.org/10.2478/orga-2014-0015
© 2014 Marlene Amorim et. al.
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.