1. bookVolume 26 (2018): Issue 2 (June 2018)
Journal Details
License
Format
Journal
eISSN
2450-5781
First Published
30 Mar 2017
Publication timeframe
4 times per year
Languages
English
Open Access

Improve the Efficiency of the Service Process as a Result of the Muda Ideology

Published Online: 22 May 2018
Volume & Issue: Volume 26 (2018) - Issue 2 (June 2018)
Page range: 112 - 118
Received: 01 Nov 2017
Accepted: 01 Feb 2018
Journal Details
License
Format
Journal
eISSN
2450-5781
First Published
30 Mar 2017
Publication timeframe
4 times per year
Languages
English
Abstract

The aim of the paper was to improve service processes carried out by Knorr-Bremse Systemy Kolejowe Polska sp. z o.o. Particularly, emphasise unnecessary movements and physical efforts of employees. The indirect goal was to find a solution in the simplest possible way using the Muda ideology. In order to improve the service process at the beginning was executed the process mapping for the devices to be repaired, ie. brake callipers, electro-hydraulic units and auxiliary release units. The processes were assessed and shown as Pareto-Lorenz analysis. In order to determine the most time consuming process. Based on the obtained results use of a column crane with articulated arm was proposed to facilitate the transfer of heavy components between areas. The final step was to assess the effectiveness of the proposed solution in terms of time saving. From the company perspective results of the analysis are important. The proposed solution not only reduces total service time but also contributes to crew’s work comfort.

Keywords

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