<abstract xmlns="http://www.w3.org/1999/xhtml"><p>Increase in the number of orders, the increasing quality requirements and the speed of order preparation require implementation of new solutions and improvement of logistics processes. Any disruption that occurs during execution of an order often leads to customer dissatisfaction, as well as loss of his/her confidence. The article presents a case study of the use of quality engineering methods and tools to improve the e-commerce logistic process. This made it possible to identify and prioritize key issues, identify their causes, and formulate improvement and prevention measures.</p></abstract>

Increase in the number of orders, the increasing quality requirements and the speed of order preparation require implementation of new solutions and improvement of logistics processes. Any disruption that occurs during execution of an order often leads to customer dissatisfaction, as well as loss of his/her confidence. The article presents a case study of the use of quality engineering methods and tools to improve the e-commerce logistic process. This made it possible to identify and prioritize key issues, identify their causes, and formulate improvement and prevention measures.

Improvement of Selected Logistics Processes Using Quality Engineering Tools

Slovak University of Agriculture in Nitra

Management Systems in Production Engineering

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

{"article-title":"Improvement of Selected Logistics Processes Using Quality Engineering Tools"}

Increase in the number of orders, the increasing quality requirements and the speed of order preparation require implementation of new solutions and...

Improvement of Selected Logistics Processes Using Quality Engineering Tools

Published Online: Jan 19, 2018

Page range: 55 - 59

Received: Jul 01, 2017

Accepted: Oct 01, 2017

DOI: https://doi.org/10.2478/mspe-2018-0009

Keywords
logistics, warehouse, e-commerce, quality, 5 Why, FMEA, improvement

© 2018 Michał Zasadzień et al., published by De Gruyter Open

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

Improvement of Selected Logistics Processes Using Quality Engineering Tools

Published Online: Jan 19, 2018

Page range: 55 - 59

Received: Jul 01, 2017

Accepted: Oct 01, 2017

DOI: https://doi.org/10.2478/mspe-2018-0009

Keywordslogistics, warehouse, e-commerce, quality, 5 Why, FMEA, improvement

© 2018 Michał Zasadzień et al., published by De Gruyter Open

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

Keywords
logistics, warehouse, e-commerce, quality, 5 Why, FMEA, improvement