<abstract xmlns="http://www.w3.org/1999/xhtml">

<p>Digital transformation is not just a fad, it is also a significant opportunity for businesses to streamline processes, provide customers with value, and boost productivity. The research was conducted to understand the impact of digital transformation on the firm performance of Vietnamese small and medium enterprises. The number of survey samples is 930 and the SEM method is used to process data using SmartPLS 4.0 software. Research results show that digital transformation has a positive impact on business performance. The research results also confirm the mediating role of digital innovation and the moderating role of CSR for customers. This study clarifies the connection between digital information and firm performance in Vietnamese small and medium-sized enterprises, diversifying the results of business performance analysis. Additionally, businesses can use the research findings as a springboard to develop strategies for deploying digital activities that contribute to sustainable development.</p>
</abstract>

Digital transformation is not just a fad, it is also a significant opportunity for businesses to streamline processes, provide customers with value, and boost productivity. The research was conducted to understand the impact of digital transformation on the firm performance of Vietnamese small and medium enterprises. The number of survey samples is 930 and the SEM method is used to process data using SmartPLS 4.0 software. Research results show that digital transformation has a positive impact on business performance. The research results also confirm the mediating role of digital innovation and the moderating role of CSR for customers. This study clarifies the connection between digital information and firm performance in Vietnamese small and medium-sized enterprises, diversifying the results of business performance analysis. Additionally, businesses can use the research findings as a springboard to develop strategies for deploying digital activities that contribute to sustainable development.

Digital transformation toward sustainable development in Vietnamese small and medium enterprises

Ho Chi Minh City University of Economics and Finance

Management & Marketing

This work is licensed under the Creative Commons Attribution 4.0 International License.

Digital transformation is not just a fad, it is also a significant opportunity for businesses to streamline processes, provide customers with value, and boost...

Digital transformation toward sustainable development in Vietnamese small and medium enterprises

Published Online: Dec 18, 2023

Page range: 459 - 473

DOI: https://doi.org/10.2478/mmcks-2023-0025

Keywords
CSR, digital transformation, innovation, performance, sustainability

© 2023 Tang My Sang, published by Sciendo

This work is licensed under the Creative Commons Attribution 4.0 International License.

Digital transformation toward sustainable development in Vietnamese small and medium enterprises

Published Online: Dec 18, 2023

Page range: 459 - 473

DOI: https://doi.org/10.2478/mmcks-2023-0025

KeywordsCSR, digital transformation, innovation, performance, sustainability

© 2023 Tang My Sang, published by Sciendo

This work is licensed under the Creative Commons Attribution 4.0 International License.

Keywords
CSR, digital transformation, innovation, performance, sustainability