Perspectives on Quality and Quality Assurance in the Management Consulting Sector

Abbott, A. (1988) The system of professions: an essay on the division of expert la-bor. Chicago: University of Chicago Press.10.7208/chicago/9780226189666.001.0001 Search in Google Scholar

Abrahamson, E. 1996. Management fashion. Academy ofManagement Review, 21: p 254–285.10.5465/amr.1996.9602161572 Search in Google Scholar

Alvesson, M. (2000), Social Indentity And The Problem of Loyalty In Knowledge-Intensive Companies. Journal of Management Studies, 37: 1101-1124. https://doi.org/10.1111/1467-6486.0021810.1111/1467-6486.00218 Search in Google Scholar

Baldwin, R.H., Haslam, S. and Brennan, M. (2019) ‘Growing the next-gen member-ship: securing established institutes of management consultings’ futures’, Management Consulting Journal, 2(2), pp. 26-29. doi: 10.2478/mcj-2019-0006.10.2478/mcj-2019-0006 Search in Google Scholar

Bickham, L. and Wilcock, J. (2016) Management consulting: delivering an effective project. 5th edn. Harlow: Pearson. Search in Google Scholar

Bourgoin, A. and Harvey, J.F. (2018) ‘How consultants project expertise and learn at the same time’, Harvard Business Review, 27 July, Available at: https://hbr.org/2018/07/how-consultants-project-expertise-and-learn-at-the-same-time (Accessed: 27 March 2022). Search in Google Scholar

Bowman, C. (1995) ‘Strategy workshops and top-team commitment to strategic change’, Journal of Managerial Psychology, 10(8), pp. 4–12. doi: 10.1108/02683949510100732.10.1108/02683949510100732 Search in Google Scholar

Butler, N. and Collins, D. (2016) ‘The failure of consulting professionalism? a longitudinal analysis of the Institute of Management Consultants’, Management & Organizational History, 11(1), pp. 48-65. doi: 10.1080/17449359.2016.1151363.10.1080/17449359.2016.1151363 Search in Google Scholar

Christensen, C., Wang, D. and Bever, D. (2013) ‘Consulting on the cusp of disrup-tion’, Harvard Business Review, 91(10), pp. 106–114. Available at: https://hbr.org/2013/10/consulting-on-the-cusp-of-disruption (Accessed: 15 March 2022). Search in Google Scholar

Ciumara, T. (2011) ‘Standardization versus innovation in management consultan-cy’, Studii Financiare (Financial Studies), 15(4), pp.145-156. Search in Google Scholar

Clark, T. (1995). Managing consultants: Consultancy as the management of impressions. Buckingham, Philadelphia: Open University Press. Search in Google Scholar

Clark, T. and Salaman, G. (1998) ‘Creating the ‘right’ impression: towards a drama-turgy of management consultancy. Service Industries Journal, 18(1), pp. 18-38. doi: 10.1080/02642069800000002.10.1080/02642069800000002 Search in Google Scholar

Consulting.us (2021) The consulting industry is about to see a major disruption. Available at: https://www.consulting.us/news/amp/5876/the-consulting-industry-is-about-to-see-a-major-disruption (Accessed: 21 March 2022). Search in Google Scholar

Edvinsson, L. and Malone, M. (1997) Intellectual Capital. Harper Business, New York. Search in Google Scholar

Groß, C. and Kieser, A. (2006). Are Consultants Moving Towards Professionaliza-tion? [online] ResearchGate. Available at: https://www.researchgate.net/publication/235276021_Are_Consultants_Moving_Towards_Professionalization [Accessed 29 Mar. 2022]. Search in Google Scholar

Glückler, J. and Armbrüster, T. (2003) ‘Bridging uncertainty in management consult-ing: the mechanisms of trust and networked reputation’, Organization Stud-ies, 24(2), pp. 269-297. doi: 10.1177/0170840603024002346.10.1177/0170840603024002346 Search in Google Scholar

Haslam, S. (2017). Consulting Skills for social researchers. Bristol: Policy Press.10.2307/j.ctt1t88z6w Search in Google Scholar

Haslam, S., Clark, T., Hodges, J., Markham, C., Sturdy, A. and Webster, J. (eds.) (2021) ‘Volume 7’, Management Consulting Journal, 7. Available at: https://www.managers.org.uk/wp-content/uploads/2021/06/IC-Journal-V7-June-2021.pdf (Accessed: 22 March 2022). Search in Google Scholar

Hodges, J. (2017) Consultancy, organizational development and change: a practi-cal guide to delivering value. London: Kogan Page. Search in Google Scholar

International Council of Management Consulting Institutes (ICMCI) (2021) ICMCI codes of conduct. Available at: https://www.cmc-global.org//sites/default/files/public/icmci_code_of_conduct.pdf (Accessed: 12 March 2022). Search in Google Scholar

ICMCI and Ennsfellner, I. (2019) Professional-izing management consultancy. Available at: https://www.cmc-global.org/content/professional-izing-management-consultancy (Accessed: 8 March 2022). Search in Google Scholar

ISO (2012) Consumers and standards: partnership for a better world. Available at: https://www.iso.org/sites/ConsumersStandards/1_standards.html (Accessed: 21 March 2022). Search in Google Scholar

ISO (2017) Guidelines for management consultancy services. Available at: https://www.iso.org/obp/ui/#iso:std:iso:20700:ed-1:v1:en (Accessed: 21 March 2022). Search in Google Scholar

Kitay, J. and Wright, C. (2007) ‘From prophets to profits: the occupational rhetoric of management consultants’, Human Relations, 60(11), pp. 1613-1640. doi: 10.1177/0018726707084302.10.1177/0018726707084302 Search in Google Scholar

Kline, N. (1999) Time to think: listening to ignite the human mind. London: Ward Lock. Search in Google Scholar

Leporo, D. (2011) Can a Standard Stimulate Innovation or Stifle it? Available at: https://www.intelligentmanagement.ws/can-a-standard-stimulate-innovation-or-stifle-it-standard-of-innovation-part-4-of-5/ (Accessed: 22 March 2022). Search in Google Scholar

Lester, S. (2014). Professional standards, competence and capability. [online] ResearchGate. Available at: https://www.researchgate.net/publication/263720874_Professional_standards_competence_and_capability [Accessed 29 Mar. 2022]. Search in Google Scholar

Lilja, K. and Poulfelt, F. (2001) ‘The anatomy of network building in management consulting firms’, in A. Buono (ed.) Current trends in management consulting. New York: Information Age Publishing, pp. 3—21. Search in Google Scholar

Management Consultancies Association (MCA),(2016) Consulting excellence marks step change for world-leading consulting industry. Available at: https://www.mca.org.uk/press-releases/consulting-excellence-marks-step-change-for-world-leading-consulting-industry (Accessed: 18 March 2022). Search in Google Scholar

MCA (2022) The UK consulting industry. Available at: https://www.mca.org.uk/value-of-consulting/the-consulting-industry (Accessed: 18 March 2022). Search in Google Scholar

McKenna, C. D. (2006) The world’s newest profession: management consulting in the twentieth century. Cambridge: Cambridge University Press.10.1017/CBO9780511511622 Search in Google Scholar

Mol, M.J. and Birkinshaw, J. (2009). The sources of management innovation: When firms introduce new management practices. Journal of Business Research, 62(12), pp.1269–1280. Accessed online at http://wrap.warwick.ac.uk/3253/1/WRAP_Mol_110610-the_sources_of_management_innovation_v_jbr_final.pdf10.1016/j.jbusres.2009.01.001 Search in Google Scholar

Mosonyi, S., Empson, L. and Gond, J.P. (2020) ‘Management consulting: towards an integrative framework of knowledge, identity, and power’, International Journal of Management Reviews, 22(2), pp. 120-149. doi: 10.1111/ijmr.12218.10.1111/ijmr.12218 Search in Google Scholar

Naden, C. (2016) Taking management consultancy services to another level. Available at: https://www.iso.org/news/2016/05/Ref2080.html (Accessed: 21 March 2022). Search in Google Scholar

Nikolova, N., Guido Möllering and Reihlen, M. (2015). Trusting as a “Leap of Faith”: Trust-Building Practices in Client-Consultant Relationships. [online] ResearchGate. Available at: https://www.researchgate.net/publication/266617712_Trusting_as_a_’Leap_of_Faith’_Trust-Building_Practices_in_Client-Consultant_Relationships [Accessed 29 Mar. 2022].10.1016/j.scaman.2014.09.007 Search in Google Scholar

Nikolova, N., Reihlen, M. and Jan-Florian Schlapfner (2008). CLIENT AND CONSULTANT INTERACTION: CAPTURING SOCIAL PRACTICES OF PROFESSIONAL SERVICE PRODUCTION. [online] ResearchGate. Available at: https://www.researchgate.net/publication/315360255_CLIENT_AND_CONSULTANT_INTERACTION_CAPTURING_SOCIAL_PRACTICES_OF_PROFESSIONAL_SERVICE_PRODUCTION [Accessed 29 Mar. 2022].10.5465/ambpp.2008.33630912 Search in Google Scholar

Shaw, D. (2020). Aristotle and the Management Consultants: Shooting for Ethical Practice. [online] ResearchGate. Available at: https://www.researchgate.net/publication/337952723_Aristotle_and_the_Management_Consultants_Shooting_for_Ethical_Practice [Accessed 29 Mar. 2022]. Search in Google Scholar

Schein, E.H. (1988) Process consultation: its role in organization development. Reading, MA: Addison-Wesley. Search in Google Scholar

Schein, E. (2009). Helping: How to offer, give and receive help. San Francisco, CA: Berrett-Koehler Publishers Search in Google Scholar

Schmuck, R. (2017) ‘Managing quality in management consulting’, Selected pa-pers from responsibility. Komárno: International Research Institute, pp. 15-21. doi: 10.18427/iri-2017-0131. Search in Google Scholar

Schön, D.A. (1983) The reflective practitioner: how professionals think in action. New York: Basic Books. Search in Google Scholar

Schön, D.A. (1987) Educating the reflective practitioner: toward a new design for teaching and learning in the professions. San Francisco, CA: Jossey-Bass. Search in Google Scholar

Sociology Group (2019) What is Goffman’s dramaturgical theory (impression management)? Available at: https://www.sociologygroup.com/dramaturgical-perspective/ (Accessed: 21 March 2022). Search in Google Scholar

Stewart, T.A. (1997) Intellectual Capital: The New Wealth of Organizations. Doubleday/Currency, New York. Search in Google Scholar

Stracke, C.M. (2010) ‘Quality development and standards in learning, education, and training: adaptation model and guidelines for implementations’, Informika, 7(3), pp. 136-146. Available at: https://duepublico2.unidue.de/servlets/MCRFileNodeServlet/duepublico_derivate_00033367/Quality_Development_Standards_Stracke_Informika_2010.pdf (Accessed: 27 March 2022). Search in Google Scholar

Stumpf, S.A. and Longman, R.A. (2000) ‘The ultimate consultant: building long-term exceptional value client relationships’, Career Development International, 5(3), pp. 124-134. doi: 10.1108/13620430010329538.10.1108/13620430010329538 Search in Google Scholar

Sveiby, K.E. and Lloyd, T. (1987) Managing knowhow: add value by valuing crea-tivity. London: Bloomsbury. Search in Google Scholar

Visscher, K. (2006). Capturing the competence of management consulting work. Journal of workplace learning, 18(4), 248-260. https://doi.org/10.1108/1366562061066584510.1108/13665620610665845 Search in Google Scholar

Weakliem, D.L. and Frenkel, S. (2006). Morale and Workplace Performance. [online] ResearchGate. Available at: https://www.researchgate.net/publication/258200282_Morale_and_Workplace_Performance [Accessed 29 Mar. 2022]. Search in Google Scholar

Wirtz, J. and Lovelock, C. (2022). Improving Service Quality and Productivity. [online] ResearchGate. Available at: https://www.researchgate.net/publication/355088491_Improving_Service_Quality_and_Productivity [Accessed 29 Mar. 2022]. Search in Google Scholar