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Journals
International Journal of Management and Economics
Volume 54 (2018): Issue 2 (June 2018)
Open Access
Net promoter score, growth, and profitability of transportation companies
Piotr Korneta
Piotr Korneta
| Jun 29, 2018
International Journal of Management and Economics
Volume 54 (2018): Issue 2 (June 2018)
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Article Category:
Research Article
Published Online:
Jun 29, 2018
Page range:
136 - 148
Received:
Jun 05, 2018
Accepted:
Jun 25, 2018
DOI:
https://doi.org/10.2478/ijme-2018-0013
Keywords
net promoter score (NPS)
,
customer loyalty
,
customer satisfaction
,
performance measurement
,
transportation
© 2018 Piotr Korneta, published by Sciendo
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.
Piotr Korneta
Faculty of Management, Warsaw University of Technology
Warsaw, Poland