<abstract xmlns="http://www.w3.org/1999/xhtml">This paper aims at the balance between the citizen and the public authorities with public services as an interface. Public services place themselves at the crossroads of many elements such as: needs of the citizen, social need, public will, public resources, private availability, and civic sense. Without claiming to have identified all factors that converge to defining / structuring the public services (PS) / services of general interest (SGI), the paper tried to highlight some of the most important.The social need is covered at the macro level and it represents what society - as a whole - needs. Citizens’ needs are more specific, individualized and custom-designed, rundown by gender, age, education, social condition, financial strength, religion, living environment etc. The public will is an expression of what the Administration encompasses in mid- and long-term national strategies and addresses in detail the PS / SGI in sectorial policies where responsibility is assumed. Public resources include in our assessment all resources at the disposal of the Administration at some point. Private availability can be expressed through various forms such as public-private partnerships, development of complementary private sponsorships, donations etc.A balanced public service can also benefit of citizens’ civic sense. Even if they are completely satisfied with the services at hand they understand that it would be without sense to unnecessary ask for them just only because it’s free.</abstract>

This paper aims at the balance between the citizen and the public authorities with public services as an interface. Public services place themselves at the crossroads of many elements such as: needs of the citizen, social need, public will, public resources, private availability, and civic sense. Without claiming to have identified all factors that converge to defining / structuring the public services (PS) / services of general interest (SGI), the paper tried to highlight some of the most important.The social need is covered at the macro level and it represents what society - as a whole - needs. Citizens’ needs are more specific, individualized and custom-designed, rundown by gender, age, education, social condition, financial strength, religion, living environment etc. The public will is an expression of what the Administration encompasses in mid- and long-term national strategies and addresses in detail the PS / SGI in sectorial policies where responsibility is assumed. Public resources include in our assessment all resources at the disposal of the Administration at some point. Private availability can be expressed through various forms such as public-private partnerships, development of complementary private sponsorships, donations etc.A balanced public service can also benefit of citizens’ civic sense. Even if they are completely satisfied with the services at hand they understand that it would be without sense to unnecessary ask for them just only because it’s free.

Public Services between the Citizen’s Need and the Possibilities of the Administration

National University of Political Studies and Public Administration

HOLISTICA – Journal of Business and Public Administration

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

This paper aims at the balance between the citizen and the public authorities with public services as an interface. Public services place themselves at the...

Public Services between the Citizen’s Need and the Possibilities of the Administration

Published Online: Sep 06, 2018

Page range: 23 - 34

DOI: https://doi.org/10.2478/hjbpa-2018-0010

Keywords
Public services, citizen expectation, public capacity, quality

© 2018 Adriana Grigorescu, published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Public Services between the Citizen’s Need and the Possibilities of the Administration

Published Online: Sep 06, 2018

Page range: 23 - 34

DOI: https://doi.org/10.2478/hjbpa-2018-0010

KeywordsPublic services, citizen expectation, public capacity, quality

© 2018 Adriana Grigorescu, published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Keywords
Public services, citizen expectation, public capacity, quality