Personal Characteristics Inspiring Initial Trust – What Matters in Service Encounters?
Joanna Hernik
West Pomeranian University of Technology in Szczecin, Faculty of EconomicsSzczecin, Poland
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and Adam Sagan
Jagiellonian University, Institute of SociologyKraków, Poland
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Jan 29, 2021
About this article
Published Online: Jan 29, 2021
Page range: 199 - 215
Received: Dec 20, 2019
Accepted: Aug 05, 2020
DOI: https://doi.org/10.2478/foli-2020-0044
Keywords
© 2020 Joanna Hernik et al., published by Sciendo
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.
Hernik, Joanna
West Pomeranian University of Technology in Szczecin, Faculty of EconomicsSzczecin, Poland
Sagan, Adam
Jagiellonian University, Institute of SociologyKraków, Poland