System quality, information quality, perceived usefulness, and ease of use as determinants of intention to continue using a Digital Accounting System among Jordanian SMEs

This study aims to investigate the determinants of the intention to continue using digital accounting systems (ICU-DAS) among Jordanian small and medium-sized enterprises (SMEs). This study used a quantitative approach with questionnaires distributed to o 440 Jordanian SMEs. The sample included key decision-makers such as managers and owners, primarily from SMEs. A total of 318 sets of questionnaires were returned with complete responses and were examined further. The research model was analysed using partial least squares (PLS) with the Smart-PLS software. The results of this investigation revealed that system quality, information quality, perceived usefulness, and perceived ease of use significantly influence the intention to continue using digital accounting systems. This study bridges the gap between theory and practice, offering academic and practical insights into the factors influencing the continued use of digital accounting systems in SMEs. This research contributes significantly to understanding technology continuance, particularly in the context of SMEs in Jordan. Integrating ISSM, TAM, and ECM provides insights into how these systems are adopted and sustained in less-developed regions. The study provides actionable recommendations for SMEs and policymakers. SMEs can enhance SQ, IQ, and user satisfaction to improve adoption and long-term use by understanding the key factors driving DAS continuance. Policymakers can leverage these findings to create policies that encourage SMEs to adopt and maintain DAS, contributing to the region’s economic growth.