Organisational resilience as a determinant of the development of innovative service enterprises

The article aims to diagnose the relationship between the formation of organisational resilience and the development of innovative service enterprises. The leading approach of the study was inductive. It also used analysis and synthesis methods. The leading empirical method was a diagnostic survey in the form of a CAWI survey. The statistical analysis was used for quantitative data. The research tools used included the CAWI survey questionnaire, PS IMAGO PRO 10.0, and MS Excel software. The empirical study was conducted on a sample of 100 respondents representing companies classified into the following PKD sections, which belong to the sub-sector of high-tech knowledge-intensive services: 59, 60, 61, 62, 63, and 72. Proportional stratified sampling was used, and the numbering of PKD departments determined the strata.The survey showed the importance of shaping organisational resilience for developing service enterprises in the following areas: process and product, financial, and market at a moderate level. In addition, positive correlations of moderate strength were identified between the importance of shaping organisational resilience in the financial area and the importance of shaping organisational resilience in the process and product area, and the market area. What is more, no statistically significant differences were found in the importance of shaping resilience for the development of service enterprises in the following areas: process and product, financial and market between different classes of these enterprises distinguished according to the following criteria: leading business profile, age, scale of operations, and average annual turnover. The issue of shaping organisational resilience should be developed in the activity of innovative entities. Shaping resilience can positively impact enterprises’ development and position in the market. Managers and/or business owners must identify the principal areas of resilience development, and the leading effects associated with its development, which will enable/improve the estimation of the level of development of a given company.