Are smart service manufacturing providers different in cooperation and innovation flexibility, in innovation performance and business performance from non-smart service manufacturing providers?

Fig. 1

Fig. 2

Results of the Test of Normality after the removal of extreme values

Do you provide smart services, such as remote monitoring, remote diagnostics, remote repair, and so on?		Shapiro–Wilk test
		Statistic	df.	Sig.
Internal cooperation flexibility	Yes	.956	49	.063
	No	.930	61	.002

Results of the Test of Normality

Do you provide smart services, such as remote monitoring, remote diagnostics, remote repair, and so on?		Shapiro–Wilk test
		Statistic	df	Sig.
External cooperation flexibility with customers	Yes	.790	51	.000
	No	.868	61	.000
External cooperation flexibility with suppliers	Yes	.946	51	.021
	No	.952	61	.017
Internal cooperation flexibility	Yes	.842	51	.000
	No	.930	61	.002
Innovation flexibility related to the product	Yes	.923	51	.003
	No	.942	61	.006
Innovation flexibility related to accompanying services	Yes	.916	51	.001
	No	.968	61	.117
Innovation performance	Yes	.964	51	.129
	No	.969	61	.122
Business performance	Yes	.918	51	.002
	No	.940	61	.005

Results of two-sample t-test (Grouping Variable: Yes, No)

	Levene's Test for Equality of Variances		t-test for Equality of Means
	F	Sig.	t	df	Sig. (2-tailed)	Mean Difference	Std. Error Difference
Innovation Performance Equal variances assumed	.522	.472	1.330	110	.186	.17853	.13428

Descriptive statistics of innovation performance according to smart service provision (Grouping Variable: Yes, No)

Do you provide smart services, such as remote monitoring, remote diagnostics, remote repair, and so on?		N	Mean	Std. Deviation
Innovation Performance	Yes	51	3.3490	.64105
	No	61	3.1705	.75880

Mann–Whitney U test results (Grouping Variable: Do you provide smart services, such as remote monitoring, remote diagnostics, remote repair, and so on?)

	External cooperation flexibility with customers	External cooperation flexibility with suppliers	Internal cooperation flexibility	Innovation flexibility related to the product	Innovation flexibility related to accompanying services	Business performance
Mann–Whitney U Test	1272.500	1325.000	999.500	973.500	957.000	1080.500
Asymp. Sig. (2-tailed)	.095	.177	.001	.001	.000	.005

Average ranking of areas

Do you provide smart services, such as remote monitoring, remote diagnostics, remote repair, and so on?		N	Mean Rank
External cooperation flexibility with customers	Yes	51	62.05
	No	61	51.86
	Total	112
External cooperation flexibility with suppliers	Yes	51	61.02
	No	61	52.72
	Total	112
Internal cooperation flexibility	Yes	51	67.40
	No	61	47.39
	Total	112
Innovation flexibility related to the product	Yes	51	67.91
	No	61	46.96
	Total	112
Innovation flexibility related to accompanying services	Yes	51	68.24
	No	61	46.69
	Total	112
Business performance	Yes	51	65.81
	No	61	48.71
	Total	112