<abstract xmlns="http://www.w3.org/1999/xhtml">

<p>This study investigates the mediating role of work engagement in the correlation between employees’ interpersonal adaptability and their ability to cope with uncertain and unpredictable work situations. Data were collected from 502 people working in the food and beverage departments of five-star hotels in Türkiye through a questionnaire. The features of the items of the constructs in the research model were tested by applying the SPSS/AMOS 22.0 software structural equation analysis package with the maximum likelihood (ML) method of estimating with a two-step approach. The results show that interpersonal adaptability has a positive impact on dealing with uncertain and unpredictable work situations, and work engagement has a substantial effect. Moreover, interpersonal adaptability has a positive impact on work engagement. In the light of the findings obtained from this research, theoretical contributions and practical suggestions are presented to practitioners and researchers.</p>
</abstract>

This study investigates the mediating role of work engagement in the correlation between employees’ interpersonal adaptability and their ability to cope with uncertain and unpredictable work situations. Data were collected from 502 people working in the food and beverage departments of five-star hotels in Türkiye through a questionnaire. The features of the items of the constructs in the research model were tested by applying the SPSS/AMOS 22.0 software structural equation analysis package with the maximum likelihood (ML) method of estimating with a two-step approach. The results show that interpersonal adaptability has a positive impact on dealing with uncertain and unpredictable work situations, and work engagement has a substantial effect. Moreover, interpersonal adaptability has a positive impact on work engagement. In the light of the findings obtained from this research, theoretical contributions and practical suggestions are presented to practitioners and researchers.

The mediating role of work engagement on the relationship between interpersonal adaptability and dealing with uncertain and unpredictable work situations

Vocational School of Social Sciences, Department of Hotel, Restaurant and Catering Services

Vocational School of Hasankeyf, Department of Hotel, Restaurant and Catering Services

European Journal of Tourism, Hospitality and Recreation

This work is licensed under the Creative Commons Attribution 4.0 International License.

This study investigates the mediating role of work engagement in the correlation between employees’ interpersonal adaptability and their ability to cope with...

The mediating role of work engagement on the relationship between interpersonal adaptability and dealing with uncertain and unpredictable work situations

Article Category: Research Article

Published Online: Jan 31, 2024

Page range: 142 - 153

Received: May 18, 2023

Accepted: Sep 06, 2023

DOI: https://doi.org/10.2478/ejthr-2023-0012

Keywords
Adaptability, Interpersonal Adaptability, Work Engagement, Food and Beverage Department Employee, Türkiye

© 2023 Suat Akyürek et al., published by Sciendo

This work is licensed under the Creative Commons Attribution 4.0 International License.

The mediating role of work engagement on the relationship between interpersonal adaptability and dealing with uncertain and unpredictable work situations

Article Category: Research Article

Published Online: Jan 31, 2024

Page range: 142 - 153

Received: May 18, 2023

Accepted: Sep 06, 2023

DOI: https://doi.org/10.2478/ejthr-2023-0012

KeywordsAdaptability, Interpersonal Adaptability, Work Engagement, Food and Beverage Department Employee, Türkiye

© 2023 Suat Akyürek et al., published by Sciendo

This work is licensed under the Creative Commons Attribution 4.0 International License.

Keywords
Adaptability, Interpersonal Adaptability, Work Engagement, Food and Beverage Department Employee, Türkiye