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European Journal of Tourism, Hospitality and Recreation
Volume 11 (2021): Issue 2 (December 2021)
Open Access
Model of Quality Management Systems adoption in the hotel industry: A case study of hotels in Zimbabwe
Vitalis Basera
Vitalis Basera
Bindura University of Education Sciences, Graduate Business School
Bindura, Zimbabwe
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Basera, Vitalis
and
Judy Mwenje
Judy Mwenje
Manicaland State University of Applied Sciences
Mutare, Zimbabwe
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Mwenje, Judy
Jun 29, 2022
European Journal of Tourism, Hospitality and Recreation
Volume 11 (2021): Issue 2 (December 2021)
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Article Category:
Research Article
Published Online:
Jun 29, 2022
Page range:
230 - 239
Received:
Jun 14, 2021
Accepted:
Dec 02, 2021
DOI:
https://doi.org/10.2478/ejthr-2021-0021
Keywords
Quality Management Systems
,
Hotels
,
Internal factors
,
External factors
,
Model
© 2022 Vitalis Basera et al., published by Sciendo
This work is licensed under the Creative Commons Attribution 4.0 International License.
Basera, Vitalis
Bindura University of Education Sciences, Graduate Business School
Bindura, Zimbabwe
Mwenje, Judy
Manicaland State University of Applied Sciences
Mutare, Zimbabwe