<abstract xmlns="http://www.w3.org/1999/xhtml">

<p>In the current pandemic context, tourists increasingly need to receive assurances from the tourism and hospitality industry that their safety and health will not be endangered during their trip or their stay. Tourists increasingly prefer to plan their own trips and information technology is playing a very important role in the hotel and tourism industry. This study uses strategic management methods and comparative analysis to formulate strategies, measures, and solutions to maintain the safety and the health of tourists at the level of the tourism and hospitality industry. The aim of the paper is to provide solutions for the tourism industry in the current context of the COVID-19 pandemic, through a strategic managerial approach and by involving information technology and global distribution systems (GDSs) as a decision supporting tool. The results of the study are useful for small and medium enterprises to act efficiently in this pandemic context, but are also useful for GDS providers to reflect on possible improvements in system functionality to implement solutions and to support the decisions of tourists.</p>
</abstract>

In the current pandemic context, tourists increasingly need to receive assurances from the tourism and hospitality industry that their safety and health will not be endangered during their trip or their stay. Tourists increasingly prefer to plan their own trips and information technology is playing a very important role in the hotel and tourism industry. This study uses strategic management methods and comparative analysis to formulate strategies, measures, and solutions to maintain the safety and the health of tourists at the level of the tourism and hospitality industry. The aim of the paper is to provide solutions for the tourism industry in the current context of the COVID-19 pandemic, through a strategic managerial approach and by involving information technology and global distribution systems (GDSs) as a decision supporting tool. The results of the study are useful for small and medium enterprises to act efficiently in this pandemic context, but are also useful for GDS providers to reflect on possible improvements in system functionality to implement solutions and to support the decisions of tourists.

Exploring Solutions and the Role of GDS Technology in Crossing the Current Pandemic Context in Tourism

Department of Management and Economic Computer Science

European Journal of Tourism, Hospitality and Recreation

This work is licensed under the Creative Commons Attribution 4.0 International License.

In the current pandemic context, tourists increasingly need to receive assurances from the tourism and hospitality industry that their safety and health will...

Exploring Solutions and the Role of GDS Technology in Crossing the Current Pandemic Context in Tourism

Article Category: Research Article

Published Online: Dec 30, 2021

Page range: 91 - 101

Received: Dec 14, 2020

Accepted: Apr 26, 2021

DOI: https://doi.org/10.2478/ejthr-2021-0009

Keywords
Technology, tourism, GDS, Innovative solutions, Pandemic context

© 2021 Diana Foris et al., published by Sciendo

This work is licensed under the Creative Commons Attribution 4.0 International License.

Exploring Solutions and the Role of GDS Technology in Crossing the Current Pandemic Context in Tourism

Article Category: Research Article

Published Online: Dec 30, 2021

Page range: 91 - 101

Received: Dec 14, 2020

Accepted: Apr 26, 2021

DOI: https://doi.org/10.2478/ejthr-2021-0009

KeywordsTechnology, tourism, GDS, Innovative solutions, Pandemic context

© 2021 Diana Foris et al., published by Sciendo

This work is licensed under the Creative Commons Attribution 4.0 International License.

Keywords
Technology, tourism, GDS, Innovative solutions, Pandemic context