<abstract xmlns="http://www.w3.org/1999/xhtml"><p>The main objective of the heritage interpretation is communication and dissemination of scientific knowledge generated around a certain site. Therefore, this article aims to demonstrate that the use of an adequate interpretation methodology contributes to improving a mere aesthetic experience through greater learning outcomes, more intense emotional binding, higher awareness of the heritage conservation and overall satisfaction with the visit. Thus, the heritage interpretation has become a critical tool for creating competitive cultural or nature-based tourism services and products providing hosting destinations with attractive tourism offers. The methods of this study include a literature review, which summarises the findings of different research projects assessing the relationship between the aforementioned variables. The main conclusions drawn from this review are that there exist adequate methodologies for the heritage interpretation, which contribute to improve learning outcomes, improved tourist satisfaction and emotional experiences during the visit.</p></abstract>

The main objective of the heritage interpretation is communication and dissemination of scientific knowledge generated around a certain site. Therefore, this article aims to demonstrate that the use of an adequate interpretation methodology contributes to improving a mere aesthetic experience through greater learning outcomes, more intense emotional binding, higher awareness of the heritage conservation and overall satisfaction with the visit. Thus, the heritage interpretation has become a critical tool for creating competitive cultural or nature-based tourism services and products providing hosting destinations with attractive tourism offers. The methods of this study include a literature review, which summarises the findings of different research projects assessing the relationship between the aforementioned variables. The main conclusions drawn from this review are that there exist adequate methodologies for the heritage interpretation, which contribute to improve learning outcomes, improved tourist satisfaction and emotional experiences during the visit.

Exploring Relations between Heritage Interpretation, Visitors Learning Experience and Tourist Satisfaction

ivanoliver.hilliard@universidadeuropea.es

School of Social Sciences and Communication

Czech Journal of Tourism

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

The main objective of the heritage interpretation is communication and dissemination of scientific knowledge generated around a certain site. Therefore, this...

Exploring Relations between Heritage Interpretation, Visitors Learning Experience and Tourist Satisfaction

Article Category: Articles

Published Online: Jan 29, 2021

Page range: 103 - 118

DOI: https://doi.org/10.2478/cjot-2019-0007

Keywords
heritage interpretation, visitors learning experience, tourist satisfaction, methods of interpretation

© 2019 Alberto Moreno-Melgarejo et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Exploring Relations between Heritage Interpretation, Visitors Learning Experience and Tourist Satisfaction

Article Category: Articles

Published Online: Jan 29, 2021

Page range: 103 - 118

DOI: https://doi.org/10.2478/cjot-2019-0007

Keywordsheritage interpretation, visitors learning experience, tourist satisfaction, methods of interpretation

© 2019 Alberto Moreno-Melgarejo et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Keywords
heritage interpretation, visitors learning experience, tourist satisfaction, methods of interpretation