<abstract xmlns="http://www.w3.org/1999/xhtml"><p>This paper investigates the perceptions and practices of managers of the tourism sector with regards to change management. It has been suggested that change management is an inevitable element for tourism businesses to increase their speed of response to market and competitive changes. Logically, it can be argued that tourism managers are best placed to initiate and facilitate this change. The primary data were obtained through a survey, carried out in tourist agencies in the Republic of North Macedonia and evaluated by using the tools of descriptive statistics and the methods of comparison, induction, deduction and synthesis. The key findings indicate that the majority of the respondents were familiar with the term change management and they implemented the change management practices. However, work still needs to be done to help the remaining companies to understand the necessity of changing the paradigm. Regarding the practical implications, this paper can serve as a stepping stone for future research that can uncover the potential, experiences and outcomes of change management in the tourism sector in the country.</p></abstract>

This paper investigates the perceptions and practices of managers of the tourism sector with regards to change management. It has been suggested that change management is an inevitable element for tourism businesses to increase their speed of response to market and competitive changes. Logically, it can be argued that tourism managers are best placed to initiate and facilitate this change. The primary data were obtained through a survey, carried out in tourist agencies in the Republic of North Macedonia and evaluated by using the tools of descriptive statistics and the methods of comparison, induction, deduction and synthesis. The key findings indicate that the majority of the respondents were familiar with the term change management and they implemented the change management practices. However, work still needs to be done to help the remaining companies to understand the necessity of changing the paradigm. Regarding the practical implications, this paper can serve as a stepping stone for future research that can uncover the potential, experiences and outcomes of change management in the tourism sector in the country.

Towards Change Management in Tourism: the Evidence from North Macedonia

Czech Journal of Tourism

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

{"article-title":"Towards Change Management in Tourism: the Evidence from North Macedonia"}

This paper investigates the perceptions and practices of managers of the tourism sector with regards to change management. It has been suggested that change...

Towards Change Management in Tourism: the Evidence from North Macedonia

Published Online: Feb 24, 2020

Page range: 3 - 15

DOI: https://doi.org/10.2478/cjot-2019-0001

Keywords
change management, tourism, tourist agency, organizational model, North Macedonia

© 2019 Snezana Hristova et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Towards Change Management in Tourism: the Evidence from North Macedonia

Published Online: Feb 24, 2020

Page range: 3 - 15

DOI: https://doi.org/10.2478/cjot-2019-0001

Keywordschange management, tourism, tourist agency, organizational model, North Macedonia

© 2019 Snezana Hristova et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Keywords
change management, tourism, tourist agency, organizational model, North Macedonia